"Great customer service, fast response, web site is easy to use, has the original ford parts that I was looking for, and the prices are great over going to the dealer. "
"I will always look at your website for parts
I retired from from ford and your prices are better than mine thanks."
"Got my part fast, great $!"
"Horrible customer service with lack of communication returning a incorrect part. Place is worthless to deal with. Highly avoid. Will never order another part from them..."
"Ford parts giant would not ship the items they charged to my visa. They stated my bank would not release my information. They charged my card but won't ship avoid at all costs"
“Dear customer, We apologize for any inconvenience you may have experienced. Customer satisfaction is our #1 goal. Your order was canceled. The ordered part(s) have been discontinued (no longer available) and/or is backordered with no ETA date by the manufacturer. Thanks for contacting us. We greatly appreciate your business.
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"From my experience, FordPartsGiant.com is a minimum 40% savings from the dealer, in some cases even much higher. I look to use OE parts in my vehicle but don't want to pay the dealer tax to do so, if you plan ahead for service and possibly even repairs you can get the right part and the best price. The websites guided filters based on vehicle type doesn't always return what you need so knowing Ford part numbers in advance is recommended. "
"nice search function. presumptuous review considering all i have done is made an online purchase"
"Easy quick fast would buy again "
"When buying this part there was no warning that paypal needed to be used. I payed with my debit card directly and then recieved an email requesting to cancel it and pay it with paypal. And it has been 3 working days and I 'm still waiting for my refund."
“Dear customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. Our system releases preauthorization funds the same day an order is canceled. Generally, it takes 2-5 business days for your bank to post the refund. Also, we do not ship to freight forwarding addresses like the one you provided unless the order is placed via PayPal. Thanks for contacting us. We greatly appreciate your business. ”
"I received a part, only to learn that it was covered by a factory recall. I have not opened the box. I carefully completed the form on their website to initiate a product return. I never heard back from them."
“Dear customer, we apologize for any inconvenience you may have experienced.
We approved your return request and emailed you with return information on 08/13/2019. Please follow the RMA instructions and our RMA department will take care of it.
Thanks for contacting us. We greatly appreciate your business.”
"Found my OEM parts at really nice deals"
"The good. Fast shipping price and customer service.
The bad. Poor packaging. They removed an item from its original box just to fit in a shipping box. Very poorly packed. And they need some sort of inventory number for the customer before purchase. I ordered 4 center caps and they only had 3 leaving me scrambling for another one. If they where a true 'parts giant' you'd think they would stock enough for at least one whole car!"
"Found exactly what I was looking for with ease, and cheaper than elsewhere."
"I had a question about some parts for my 2003 explorer and I was already a little worried if I would be ordering the right parts etc.
A day after I sent in my question I obtained another email not only answering my parts question but giving me a complete list of the parts I needed and the part number. All I had to do is copy and past and order the parts.
Love this company "
"Compared with other sites and great prie and shipping."
"Quick, simple steps to find a part and purchase it online. Nice integration to PayPal."
A rep from FordPartsGiant.com, GeorgeGPG, has responded:
“Dear customer, we apologize for any inconvenience you may have endured. Customer satisfaction is our #1 goal. Our RMA department approved your return request. Check your inbox for return instructions. Thanks for contacting us. We greatly appreciate your business. ”