"Great customer service, fast response, web site is easy to use, has the original ford parts that I was looking for, and the prices are great over going to the dealer. "
"Slow to process shipping still fast"
"I place an order for cam phasers 3R2Z 6A256 DA at $139 each. Received an email about the order stating that part was on back order with no release date. I replied to send me all other parts on the order. The next day I looked back on the website and price had increased to $173 and showed to ship in 2 days. Verified parts were available. Got on their online chat and told them my story. I was told that the price catalog is updated once a month and I would just have to reorder at the higher price and sorry for the bad experience. After working in a Ford dealer 26 years I know that parts are not on backorder with no release date and then available the next day. If there is a price error in the catalog I would rather be told that than be lied to. "
"Not much to tell at this point. I hope i ordered the correct part! The ordering process was straight-forward. Hoping the shipping and receiving the "right" part is as good."
"Part arrived quickly and did the job"
"Genuine Ford OE parts for a fraction of the price of my local dealer. Quick shipping and excellent communication. "
"It took a full month but I got what I needed. Part arrived damaged first time. The customer's word is not enough...had to send 4-5 pictures to get PERMISSION to return the part. Two hour round trip to get to a Fedex drop-off for return even though delivery was USPS which also meant two trips to town since the part wouldn't fit in mailbox."
"Easy To Find Parts On My 2013 Explorer PIU Repair."
"I stumbled across the site while trying to find a part in what I thought would be a needle-in-a-haystack. I found the part for my Mustang and thought "what the heck?" and started searching for other parts for other cars. Jackpot! I'm keeping FordPartsGiant.com handy for the future!"
"Found what I needed and got it."
"site did not tell me if the parts were in stock or would be back ordered. I took a chance and will find out when I track shipment. If they are for some reason back ordered I will never use this site again. And you ask for my invoice # but I can't see the whole number with this survey on top. :("
"Was able to find the correct parts finally."
"most parts places charge 8.99 for shipping. these guys estimated the shipping charge to be around 12, after continuing they jacked the shipping to over 16. If I had more time I would have found an honest company to place my order with."
"Got an email saying they canceled my order after multiple attempts to contact me. Found one email in my spam and that was their multiple attempts :( Had to reorder."
“Dear customer, we apologize for any inconvenience you may have experienced. Your order was canceled because we didn't receive your approval to proceed with the order for a controlled part. We emailed you on 08/23/2019 and didn't receive any response, so we canceled the order on 08/28/2019.
If you find our email in your spam folder, please add our email address to your address book or safe sender list.
Again, we apologize for any inconvenience. You are more than welcome to place the order with us again. We greatly appreciate your business.”
"Found a part I could not find through ford or other auto parts dealers. Hope this works."
"found part easily, saved money"
A rep from FordPartsGiant.com, GeorgeGPG, has responded:
“Dear customer, We apologize for any inconvenience you may have endured. Customer satisfaction is our #1 goal.
Although we try our best to maintain an error-free website, a small number of the parts on our catalog may be mispriced. Due to monthly manufacturer updates, price and availability can be affected. It generally takes our IT team 2-3 business days to update our online catalog to reflect the price correction. Thanks for your patience and understanding. We greatly appreciate your business. ”