"Great customer service, fast response, web site is easy to use, has the original ford parts that I was looking for, and the prices are great over going to the dealer. "
"Found the part needed and at a great price"
"Easy to order from and fast delivery. "
"I enjoyed being able to verify compatibility with my exact model."
"I bought 5 parts for my Ford. Shipping was outragously expensive but the prices were good so it worked out OK. Ironically, the two cheapest parts were the two that did not fit my car. The Throttle Position Sensor was the one that I really needed the most though, as the car was disabled without this part. I struggled to get an RMA from this company for 2 weeks. After about a week, I did get an RMA, but for the wrong part and stating that I was returning it because I didn't want it and had to pay restocking fees. So, I spent a second week trying to get this fixed. Their website does not work correctly for RMA inputs, and when you call them you wait on hold for an interminable time before being told that RMAs must be done through the website. Finally I went through PayPal to get refund. I would never deal with this company again for any reason. What a nightmare."
"Not only do you place an order, they email you stating that you can't return a part and if you don't respond fast enough they cancel your order. I know I can't return a part that is fuel or electrical related. This is insane. Worst service to deal with ever. It's so much easier to pay the extra money to buy from a local dealer. No matter how bad your local dealer is, they're not as bad as Ford Parts Giant."
“Dear customer, We apologize for any inconvenience you may have endured. Customer satisfaction is our #1 goal. THe part you ordered is a Ford controlled part that is non returnable. We needed your approval to continue with the order and requested your response on two separate emails sent to you. Since we did not get a response from you, our system canceled your order. You can place a new order for the part if you still need it. Thanks for understanding. We greatly appreciate your business. ”
"Well, got on this dang computer and found this here part and ordered it. Now I am not sure if it is a comin' yet, but my druthers are that it will. Merry Christmas everybody!!!!!!!!!!!!!!!!!!!!!!"
"Replacing an interior part. Usually a pain at the dealership. Entered my VIN and keyword search. In and out in 5 minutes. Ironically this survey takes longer"
"Recived part quickly, perfectfit, and the right price"
"Over expensive gor tge overnight process"
"Even though it was half way across the country, it would've been faster for me to walk to their distribution center and pick up my mats. I ordered a set of 4 all weather mats for a 2019 lincoln mkz. They were in stock, claimed they would ship the next day. Contacted customer service 3 different times over the next week asking why they had not shipped. Each time they told me they would ship the next day. Charged $13 for shipping and it took two weeks for the product to arrive in an extremely dirty, beat up, half open box. "
“Dear customer, We apologize for any inconvenience you may have endured. Customer satisfaction is our #1 goal. It looks like the product and the packaging were mishandled by the shipping carrier. We do not sell dirty, beat up parts. We sell brand new genuine parts. Again, we do apologize about how your order was handled by the shipping carrier. We greatly appreciate your business. ”
"Outstanding service. The part was described perfectly online. The online purchase was flawless.
The part came wrapped very securely in a manner that totally protected the chrome. Shipping
was very fast! Follow-up was superb. Took the part to a local company here who installed it for me.
My Lincoln Town Car looks brand new again! Mamma is Happy! Everyone is Happy! :) Thank You!
"
"Good and fast service i will"
"Price was lower than the local Ford dealers and part arrived very fast."
"Great product. Great price"
"At first I was worried because I didn't receive the status information that I'm use to getting, but it all worked out fine. "
A rep from FordPartsGiant.com, GeorgeGPG, has responded:
“Dear customer, We apologize for any inconvenience you may have endured. Customer satisfaction is our #1 goal. We issued a refund for the return. Please check your inbox for an email from us with more details on your refund. Thanks for your patience and we greatly appreciate your business. ”