"Avoid Gearbest at all costs - you may not receive items you order. And when that happens, Gearbest customer support does nothing to help. Their claims about money back guarantee or exceptional customer service are completely false. It is a very unreliable company - avoid avoid avoid.
I have asked for refund 20 times already and still have not received it. It is just a waste of my time.
I will be suing Gearbest on order I have not received."
"they advertised a Xiaomi MI11 Lite and sent me a completely different phone Wfone M11
when i complained they said they sent the phone advertised !
i sent them screenshots of their advert showing clearly Mi11 Lite and they have simply done nothing
this is complete and utter FRAUD no other words to describe this
now i am having to through paypal to try to recover $127 !!!
absolute bunch of crooks
gearbest have been worse than useless in helping also
never again will I buy anything from these shysters"
"Ich hatte vor fast 2 Jahren Ware bei Gearbest bestellt. Diese wurde bis jetzt nicht geliefert und ist wohl auch nicht mehr lieferbar. Irgend eine Stellungnahme von Gearbest aus gab es dazu nicht. (Nur als Beispiel, wie es sein kann: Fasttech hat von sich aus ein Ticket eröffnet und mich kontaktiert, weil es bei einer bestellten Position einen Lieferverzug gab. Und das 3 Tage nach dem geplanten Versandtermin. Von Gearbest kam fast 2 Jahre lang gar nichts, weder Ware, Rückerstattung oder auch nur eine Nachricht.)
Jetzt hatte ich um Stornierung der Bestellung und Rückzahlung des Kaufpreises gebeten. Zuerst auf Facebook und dann über ein Ticket, da die Zusagen über Facebook nicht erfüllt wurden. In der Antwort auf das Ticket wurde dann wieder die Rückzahlung zugesichert, erfolgte aber wieder nicht. Dann, auf einmal, war eine Rückzahlung zu PayPal aus natürlich unspezifizierten Gründen gar nicht mehr möglich. Ich sollte Punkte akzeptieren und was anderes bestellen. Darauf habe ich mich aber nicht eingelassen und das auch mehrfach ausführlich begründet. Ich will da einfach nichts mehr bestellen, da keinerlei Vertrauen mehr besteht. Und dazu nötigen lasse ich mich schon gar nicht. Außerdem bietet Gearbest keinerlei Möglichkeit, die fälligen Steuern im Voraus zu zahlen. Eine ankommende Lieferung ist damit mehr als fragwürdig und würde eventuell nur noch mehr Kosten verursachen.
Nun ist auf einmal absolute Funkstille. Keine Reaktion oder Antwort mehr zum Ticket. Ich kann mein Geld nun also komplett abschreiben.
Wenn das kein Betrug ist, was dann? Ich kann nur jeden ausdrücklich warnen, da irgend etwas zu bestellen. Nur, wenn ihr von vorne herein einen Totalverlust mit einplant. Eigentlich schade, Gearbest war vor Jahren mal ein guter Shop. Davon ist aber leider nichts mehr übrig. Ich glaube auch nicht, dass es hier eine Reaktion geben wird. Auf Bewertungen scheinen sie auch keinen Wert mehr zu legen."
"Ordered my new phone on 2/28/22 arrived 3/25/22. Great price, fast, free shipping via DHL."
"The quality is very good, exactly as described by the seller, very satisfied, I really like it, completely exceeded expectations, the delivery speed is very fast, the packaging is very careful and strict, the service attitude of the logistics company is very good, the delivery speed is very fast, very satisfied one shopping"
"How was your experience with gearbest"
"3 itens bought on May 16 2021... none has come...SCAM!!!!!"
" The most stressful experience of my life still waiting for my refund of 165.88, 3 and a half weeks later they sent my order to UK cause they said they ran out of the cell phone I ordered knowing that UK do not deliver to Canada please stay away from this site, they say 7 to 14 days for the refund still waiting since October 08, 2021 got 2 answer from them and no explanation except trying to blame it on my bank, they should be shut down trustpilot is not even giving an alert on this guys I don't get it!
I'm handicap it took me 8 months to save that money and got no phone and no refund but I will keep bugging them and report to anti-fraud with my Bank and the police agencies all throughout the world I will write to all of them but I will get my money back!!!!! Please do the same in each country write to your anti-fraud department call your local police department they will give you there email addresses!! God I'm mad they STOLE from an handicap with a high rent and small pension to survive on! Was mugged 3 times in one year that's why I needed that phone!!! How can they do this knowing that UK do not deliver to my country IT KILLING ME!!! They have no conscience just like robbers every agencies should get together to do something about them! They should be punish for stealing so many countries it's unreal!!!!!!!!!!!!! God I'm mad at them!!!! Them worth a fat 0nop star at all!!!!!!!!!!!!!!!!!!"
"super very very good amazing outstanding "
"Stay away from these guys.I ordered a robot cleaner 4 months ago. They took my money all right but never sent me anything.Gearbest «customer service» is a joke. Waste of time to try to contact them. I consider my money lost. Never been swindeled on the internet before my encounter with Gearbest.Dont waste time and mony on these low lifes."
"I ordered a Xiaomi Airdots Pro 2 from a seller in gearbest. They were defective, and after many tickets, they told me I had to settle it directly with the seller. He told me to return them and that I would get a refund. Before returning I asked gearbest if I would have their protection during this process and they answered positively. I returned the item to China and even after one month the seller had received the package, he said nothing. I contacted gearbest, and they told him to answer.. After months, he said (with no proof) that the item was not defective, and that I would get no refund. Even if what he says was true, it would be dishonest to stay with all the money, because he only payed for the shipping (I payed for the return). Nevertheless, I asked him for the proof, and he never gave it to me. I asked gearbest to step in, and they told me (again without proof, and without this being an argument even if it were true) that the seller "they had verified" that the item was OK. After eight months, how would they verify this, and what credibility does the seller have? And, then net effect of my purchase was that the seller and gearbest got free money from me. I will never buy again from this fraudulent website."
"(ENGLISH)
I made a purchase that didn't arrive, received a refund in my wallet to make a new purchase, and made a new purchase, but it didn't. I received the refund in my wallet, made a new purchase and it didn't arrive either. It's been four years since I made that first botched purchase. The bottom line is that I will never receive either my money or the merchandise. They always return the balance in your wallet, you always make a purchase, and after 120 days you request a refund. There is no monetary restatement of the amount received, nor compensation for wear and tear. One thing will be guaranteed, you will receive poor service and poor after-sales service.
(PORTUGUÊS BRAZIL)
Fiz uma compra que não chegou, recebi o reembolso na carteira para fazer uma nova compra, e fiz uma nova compra, mas não chegou. Recebi o reembolso na carteira, fiz uma nova compra e também não chegou. Já se passaram quatro anos desde que fiz aquela primeira compra frustrada. A conclusão é que nunca receberei nem meu dinheiro nem a mercadoria. Eles sempre devolvem o saldo na carteira, você sempre realiza uma compra, e depois de 120 dias solicita o reembolso. Não há atualização monetária do valor recebido, nem compensação pelo desgaste. Uma coisa será garantida, você receberá um atendimento ruim e um péssimo serviço pós-venda."
"This web for sales is just a "scam" the products are of low quality or are not the same as those shown in the pictures, in case you contact the support then you do not succeed, they ignore you all the time and if you try to connect them through "messenger" they can help even!!!
I recom end people to use Aliexpress instead, Ali have a good customer support and a promt comunication with their clients."
"Since January Im waiting for my delivery and dont get any answer from Gearbest. I had wrote them I think 4 times and do all my best, not no answer. I want to have my money back. This was my first and last time to buy something on this plattform, im really **** of."
"Thiefs plane ans simple, even had to renew my credit card after this buy. first time in my life have i got a fraudulous transaction after a buy. Must be them, item not shipped yet! STAY AWAY !!!"