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Product & services pricing
4.10/5
Chance of future purchase:
4.05/5
Shipping & packaging:
3.75/5
Customer service:
3.61/5
Return/Replacement policy:
3.22/5

Verified
5/5

2020-07-15

Dave was very friendly and helpful, I would recomend Goldstar tool to anyone, good people.

"Dave was very friendly and helpful, I would recomend Goldstar tool to anyone, good people."

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Verified
4/5

2020-07-14

First time order

"found things here that I knew existed but had no clue where to find! Came for one small item and ended up purchasing a few more cool things... so far, very pleased, but will all be dependent on how long it takes to deliver .... Hopefully will be back... thanks.."

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1/5

2020-07-14

Horrible Customer Service

"1) We got our cutter and its a EU plug when we are in the USA and this company is based in Cali, so that doesn't make sense.
2) When I called about it I immediately got yelled at saying " Havent you already called us" and I said "No, this is my first time calling yall"
3) We are missing a $25 blade we order and I emailed and got yelled at in all caps in my email when it had been over 5 days since I gotten an email back so I was just checking in about the blade.
4) We got a replacement part for the EU plug but it looks like we have to re-wire the whole plug by stripping off the EU plug and putting on a new USA plug (I don't even know how or have the tools to do this)

You would think for paying $900 for a machine they would be a little helpful.
"


1/5

2020-07-01

WORST COMPANY I HAVE HAD TO DEAL WITH. DO NOT BUY FROM THEM !!!

"I bought a servo motor and a couple more items from them, all the items arrived with some kind of damage, but specially the motor electrocuted me and then it blew up. I contacted them the same day and now 2 moths later nothing from them.

Edit. now they contacted because i made a dispute with paypal and they said i have to ship the broken items back they will not pay for shipping i have to take the brunt of dealing with a shady corrupt company that has taken their time to do what they have to do.

Do not, i repeat do not!! buy From GoldStar Tools, unless you enjoy horrible customer service and even worse products.

"

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Verified
4/5

2020-07-12

Best Place to Shop for Almost Everything!!

"I've made several orders with GoldStar and have even shopped the store front and picked up a cutting table. Great knowledgeable staff! Thank you! Hoping my lost/undelivered item gets resolved soon.
"

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Verified
5/5

2020-07-11

Fast and Easy

"Found them through Google. The products look like good quality and the shipping cost was excellent."

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Verified
5/5

2020-07-11

Easy Shopping

"Easiest & best experience"


Verified
5/5

2020-07-11

First time customer

"I was searching for face mask sewing supplies and was pleased to find exactly what I needed. Hopefully my order will arrive quickly!"

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Verified
5/5

2020-07-11

It's All Here!

"So pleased to find the press tool and dies as well as grommets and snaps in sufficient quantities for the projects I have - all in one place! Easy to find the dies needed and am assured that they will fit the machine ordered."

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Verified
5/5

2020-07-10

Just What I was looking for!

"I am not quite sure what size eyelets I have - #00 or #000 and this does both. Thanks! "

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Verified
5/5

2020-07-09

Repeat customer

"If I can find it from Gold Star I order it from Gold Star! The Customer service is so fantastic that I am a loyal customer. "

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Verified
5/5

2020-07-09

Found what I need

"I had bought this item from other source at lower price but was never delivered. This has never happened with Goldstartool in the past so decided to buy from here."

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Verified
5/5

2020-07-07

Great Service

"Great Service always, thank you David"

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Verified
5/5

2020-07-05

excellent customer service, professional and knowledgeable

"I ordered a new tech 607 and the monster wheel kit. have not received it but excited "

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Verified
5/5

2020-07-05

"Good experience, I liked getting an email about the sale/discount code
Really enjoy the different variety of colors the grommet machines come in
"

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