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Product & services pricing
3.97/5
Chance of future purchase:
3.88/5
Shipping & packaging:
3.71/5
Customer service:
3.41/5
Return/Replacement policy:
3.09/5

Verified
5/5

2020-07-20

Professional & personable

"I love the customer service, the willingness to educate the customer via YouTube or on a call. I never feel like they are trying to make a sell but instead they are trying to help me. I love the YouTube, David is a very good instructor!!"

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Verified
5/5

2020-07-19

"products are always available, always satisfied with my purchases. Not happy about my login experience, had some difficulty. "

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Verified
5/5

2020-07-19

Great company to work with!

"I have purchased supplies and a press tool from David. They always do a great job of working with me and answering any questions I have."

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Verified
5/5

2020-07-19

Best Random Search Result Ever - Great Website!

"I found your site via a random web search for elastic and was thrilled to find you carry many of the supplies that I need regularly for my dancewear business. And to top it off, the pricing was fantastic and you can’t beat the 99 cent shipping! Thank you, I can’t wait to get my order!
"

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Verified
5/5

2020-07-18

mask lady

"I have ordered several items from this company and have been very satisfied with the product and company"

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Verified
5/5

2020-07-18

Quick with quality!

"Very satisfied with products I have ordered and with the quickness in the arrival of my orders."

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Verified
5/5

2020-07-18

Easy to pay and liked the coupon code

"The coupon code made me hurry to checkout just to obtain it, thank you "

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Verified
5/5

2020-07-18

Easy as pie ordering

"I love ordering from Gold Star!
Great prices and lots of items to view. Discounted shipping and it doesn’t take forever to receive my box of goodies.
"

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Verified
5/5

2020-07-18

Likey

"I like getting option for coupon and decent shipping price"

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Verified
5/5

2020-07-16

Easy to place order

"Love this company. So easy to place an order. Great videos too!"

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Verified
5/5

2020-07-16

Amazeballs

"Awesome. Super easy to order"

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Verified
5/5

2020-07-15

Dave was very friendly and helpful, I would recomend Goldstar tool to anyone, good people.

"Dave was very friendly and helpful, I would recomend Goldstar tool to anyone, good people."

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Verified
4/5

2020-07-14

First time order

"found things here that I knew existed but had no clue where to find! Came for one small item and ended up purchasing a few more cool things... so far, very pleased, but will all be dependent on how long it takes to deliver .... Hopefully will be back... thanks.."

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1/5

2020-07-14

Horrible Customer Service

"1) We got our cutter and its a EU plug when we are in the USA and this company is based in Cali, so that doesn't make sense.
2) When I called about it I immediately got yelled at saying " Havent you already called us" and I said "No, this is my first time calling yall"
3) We are missing a $25 blade we order and I emailed and got yelled at in all caps in my email when it had been over 5 days since I gotten an email back so I was just checking in about the blade.
4) We got a replacement part for the EU plug but it looks like we have to re-wire the whole plug by stripping off the EU plug and putting on a new USA plug (I don't even know how or have the tools to do this)

You would think for paying $900 for a machine they would be a little helpful.
"


1/5

2020-07-01

WORST COMPANY I HAVE HAD TO DEAL WITH. DO NOT BUY FROM THEM !!!

"I bought a servo motor and a couple more items from them, all the items arrived with some kind of damage, but specially the motor electrocuted me and then it blew up. I contacted them the same day and now 2 moths later nothing from them.

Edit. now they contacted because i made a dispute with paypal and they said i have to ship the broken items back they will not pay for shipping i have to take the brunt of dealing with a shady corrupt company that has taken their time to do what they have to do.

Do not, i repeat do not!! buy From GoldStar Tools, unless you enjoy horrible customer service and even worse products.

"

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