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Product & services pricing
3.97/5
Chance of future purchase:
3.88/5
Shipping & packaging:
3.71/5
Customer service:
3.41/5
Return/Replacement policy:
3.09/5

1/5

2020-07-02

Deplorable!!!

"Ordered an industrial machine on 5/24- my card was charged immediately. Several days later I contacted them to find out when it would ship so I could make arrangements to accept delivery- no response. A week later I reached out again and was promised it would ship on or before 6/15. On 6/17 contacted them again as I had STILL not received shipping info and the order was still “pending”. No response. I contacted my credit card company to dispute the charge since they were not responding to my messages....my account has not been refunded, they have not responded, and I am making payments on a very expensive machine that I don’t have. Absolutely UNACCEPTABLE!!! If you don’t HAVE the item to ship, then you can’t charge your customer for it! And if you don’t have enough staff to answer emails, ship products, or maintain any level of customer service, then don’t take the orders!!! Do yourself a favor, STAY AWAY!!!!"

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Verified
5/5

2020-07-02

Just what I needed

"saw video on YouTube and was amazed needed this for Viking plastic bobbins it seems as if this is just what I was looking for"

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Verified
5/5

2020-07-02

Love the store :)

"Love getting my items fast and very well pack in the box you all take the time to pack each item thank u for that cynthia from sd"

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5/5

2020-07-01

You tube vids help

"I wasn’t sure if this was the tool I needed but luckily you had a video that showed me YES!......"

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Verified
5/5

2020-07-01

So far sew good

"Just ordered, so wait and see."

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Verified
5/5

2020-07-01

"Made it easy to pick the dies with the rivets.. I just picked the rivets i wanted and the die was there to order for it .. awesome.."

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5/5

2020-07-01

Love this place

"I have ordered several items from Goldstar and find them to be very straightforward about the product and service. This is not a fru fru sewing boutique, it is about the nuts and bolts of building clothing. "

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5/5

2020-06-30

"Employee on phone told me exactly how to find what I wanted. I ordered elastic from this company before and was very pleased!"

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Verified
5/5

2020-06-30

Where has this shop been all my life?

"Excellent stock, clear explanations, and supplies for most sewing projects I could dream up. Thank you!
"

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Verified
5/5

2020-06-29

LOVE THEM

"I HAVE ORDERED MY INDUSTRIAL MACHINES WITH YOU IN THE PAST- AND HAVE ALWAYS GOT TOP-NOTCH SERVICE, CUSTOMER CARE, AND QUALITY!! I KNOW I WON'T BE DISAPPOINTED WHEN I SHOP WITH GOLDSTAR!!!"

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Verified
5/5

2020-06-29

Gold Star Tool is fantastic!

"Very quick in shipping an order is complete and on time! Love the quality and the prices!"

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1/5

2020-06-27

Faulty Sewing machine

"I bought a sewing machine from this store, and it’s clear that the merchandise is faulty. I emailed multiple times asking for help with my problem, but the responses were inadequate and did nothing to help solve my problem. I showed videos of the needle not being centered, and the owner did not seem to care. He responded saying there’s nothing wrong with it, when clearly there is something wrong. I am a professional tailor, so I know when something is wrong. Don’t shop on this website! If your merchandise is not working, they won’t help you at all. "

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Verified
5/5

2020-06-27

Let’s see how this order goes!

"First order with this company "

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5/5

2020-06-27

"easy checkout and website"

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3/5

2020-06-27

Manager could have called me back

"I called your store at about 4-5pm, east coast time. The lady I spoke to said that her manager was busy and that he/she would call back. I gave my phone number; ***-***-****. No call back ever came. I have ordered both left and right hand piping feet, because I am not sure if the left or right refers to the position of the needle or the piping. No help forthcoming; but I'll buy both. If I get these items quite soon, I'll update my review. I am not a volume buyer, but I sure will buy more stuff for my new Juki TL 2000Qi."

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