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Product & services pricing
4.10/5
Chance of future purchase:
4.05/5
Shipping & packaging:
3.75/5
Customer service:
3.61/5
Return/Replacement policy:
3.22/5

1/5

2020-06-27

Faulty Sewing machine

"I bought a sewing machine from this store, and it’s clear that the merchandise is faulty. I emailed multiple times asking for help with my problem, but the responses were inadequate and did nothing to help solve my problem. I showed videos of the needle not being centered, and the owner did not seem to care. He responded saying there’s nothing wrong with it, when clearly there is something wrong. I am a professional tailor, so I know when something is wrong. Don’t shop on this website! If your merchandise is not working, they won’t help you at all. "

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Verified
5/5

2020-06-27

Let’s see how this order goes!

"First order with this company "

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5/5

2020-06-27

"easy checkout and website"

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3/5

2020-06-27

Manager could have called me back

"I called your store at about 4-5pm, east coast time. The lady I spoke to said that her manager was busy and that he/she would call back. I gave my phone number; ***-***-****. No call back ever came. I have ordered both left and right hand piping feet, because I am not sure if the left or right refers to the position of the needle or the piping. No help forthcoming; but I'll buy both. If I get these items quite soon, I'll update my review. I am not a volume buyer, but I sure will buy more stuff for my new Juki TL 2000Qi."

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Verified
5/5

2020-06-26

Pneumatic Press and Grommets -

"We can't wait to receive this machine...hoping it will increase our efficiencies. Great customer service....hoping for a great product!"

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5/5

2020-06-26

GREAT SELECTION and prices

"I'd never shopped this site. I was referred by a friend and was pleasantly surprised by what all is here! I'll be back!"

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5/5

2020-06-26

Everything I need

"So glad I found you guys. You have the items I've been looking for all in one place at decent prices."

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4/5

2020-06-26

"Have been searching for a proper hand setter for a while, reasonable price for what appears to be good quality"

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5/5

2020-06-26

"Very easy, simple to find what you need"

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5/5

2020-06-26

Great prices low shipping

"Great prices low shipping "

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5/5

2020-06-25

easy to follow

"found what I was looking for very easily and checking out process was smooth."

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5/5

2020-06-25

"Cheapest place to get cutting mats, unfortunately the bigger ones were sold out, but the size I bought should suffice until they are back in stock!"

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4/5

2020-06-24

"Great shopping experience"

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5/5

2020-06-24

Easy ordering

"Simple ordering process, easy to buy."

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5/5

2020-06-24

Great Customer Service

"Been using this company since 2012, owner and staff are wonderful and products great!"

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