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Product & services pricing
3.97/5
Chance of future purchase:
3.88/5
Shipping & packaging:
3.71/5
Customer service:
3.41/5
Return/Replacement policy:
3.09/5

Verified
5/5

2021-02-20

Excellent customer service purchase was sent quickly

"Order was sent quickly and was packaged well. Tutorial videos were very informative thank you for your excellent customer service"

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1/5

2021-02-19

Terrible customer service

"Ordered a blind stitch machine, did not get all the accessories that were listed as included. When I contacted them they said that’s what came with it, I took a screenshot of what they list on their website and sent it along with a photo of what I received, at their request. I have emailed the photo 4 times and they keep saying they didn’t get the photo, so I texted it to them and now they won’t even respond. I have bought several machines from them in the past and will no longer do business with them. They DO NOT honor what they advertise as included with the product. "

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Verified
1/5

2021-02-19

Did not receive item

"Have ordered from them before and was pleased with their service, BUT this time the shipment was sent back to them according to the USPS. Goldstar told me to work it out with USPS and USPS says they have the item back at their facility. Now Goldstar won't respond. Guess I will have to go to Paypal and see if I can get my money back! This is goodbye to a once good supplier. Guess they don't need the SMALL customer."

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Verified
5/5

2021-02-18

"I have ordered from them several times, I have never been disappointed"

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Verified
5/5

2021-02-18

Great experience

"I was very pleased with the great selection of items available and will definitely be coming back for more! The quality of the bag hardware is excellent. The website is very user friendly and I received my items in just a few days! From CA to CT, I think that is pretty darn good!
Thank you!!
"

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Verified
5/5

2021-02-18

Snappy Service!

"Goldstar Tool has excellent products and excellent customer service. My shopping experience with this company is always enjoyable. If you are looking for any sewing products from machines, to the smallest notion, this is the place to shop!"

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Verified
4/5

2021-02-18

Still Waiting for product

"The shopping experience was great but, I have yet to receive my purchase."


Verified
5/5

2021-02-16

"I wish only that I could by in smaller yards example muslin and interfacing. 5 yds. would be alright."

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Verified
5/5

2021-02-16

Goldstar tools best service

"Broke the foot on our industrial sewing machine ordered new one from Goldstar it arrived in mail on date it was promised. Worked on our machine wonderfully able to finish the job happy customer. We are pleased with the quality of the part.
"

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Verified
5/5

2021-02-16

"Thanks for answering my question yesterday, Came back today to place my orders"

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Verified
5/5

2021-02-15

Very fast!

"The item was exactly what I was looking for- as described and arrived so fast!"

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Verified
5/5

2021-02-14

Very timely delivery

"The machine was shipped the very same day I ordered it. Received tracking information that gave me the exact date of delivery. "

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Verified
5/5

2021-02-14

Weights & Pattern Clamps

"The order was perfect. Speedy delivery & excellent quality products. I couldn’t be happier!"

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Verified
5/5

2021-02-14

Always super fast!

"I love that I can place an order and know that I will have it within a few days! Always super fast shipping! "

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Verified
5/5

2021-02-14

Great

"Good products fast shipping great price"