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Product & services pricing
3.97/5
Chance of future purchase:
3.88/5
Shipping & packaging:
3.71/5
Customer service:
3.41/5
Return/Replacement policy:
3.09/5

Verified
5/5

2021-03-27

PINKING CUTTING

"We like this cutting machine better than the competitor. The base board is far nicer."

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Rep reply posted 2021-03-31
A rep from GoldStar Tool, GoldStarTool, has responded:

“Very glad to hear the cutting machine is a great fit for your needs!”


Verified
5/5

2021-03-26

Fast Shipping

"Quick turnaround and fast shipping."

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Rep reply posted 2021-03-31
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you are happy with the product and our shipping process!”


Verified
5/5

2021-03-25

A sewing company you can trust

"I will only buy my machines and accessories with GoldStarTool!"


Rep reply posted 2021-03-31
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad you are enjoying your product!”


Verified
4/5

2021-03-09

Good

"Shortly after making my order I received an email informing me that 2 items I ordered were out of stock, but I was easily able to pick replacement items that would work for my project and everything shipped to me quickly. I'm happy with the service and products I received."

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Verified
5/5

2021-03-24

ENJOYED THE PROCESS

"FOUND WHAT i WAS LOOKING FOR RIGHT AWAY. ORDERING WAS EASY AND PRODUCT ARRIVED AS EXPECTED, YES I WILL ORDER AGAIN. "

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Rep reply posted 2021-03-31
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you are enjoying your product and that you plan on ordering with us again!”


Verified
5/5

2021-03-23

Extremely sat

"Great product at a great price!"

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Rep reply posted 2021-04-07
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so happy you are enjoying your purchase!”


Verified
5/5

2021-03-23

Bobbins and pins

"Wonderful items just as described very fast shipment"

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Rep reply posted 2021-04-07
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are very happy you are satisfied with your purchase!”


Verified
5/5

2021-03-22

Wonderful service.

"I cant believe how fast they shipped our new industrial sewing machine -- faster than Amazon! I was able to setup our business account in minutes, they had the best price by far, and the machine was delivered about 20hrs later. Amazing!"

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Rep reply posted 2021-04-07
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you had a great experience and are please with your purchase!”


Verified
1/5

2021-03-22

Wrong Bobbin Case Shipped: Customer Service Not Interested

"Vendor sent the wrong bobbin case: the thread opening in this Class 15 bobbin case is only 7mm long - it's made for a straight stitch machine and appears to be a Singer 125291 clone. I ordered the JO1313ZW bobbin case which is made for zig-zag machines and has a 12mm thread opening. Gold Star's Customer Service/Sales Rep 'David' indicated "its the same as pictured." Bait and switch or the wrong item in the inventory bin? I hope it is the wrong item in the inventory bin but David's inability to see the clear difference in these bobbin cases and his lack of interest in delivering what I ordered makes me wonder.

I do not plan on ordering anything else from Gold Star Tool in the foreseeable future.
"

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Verified
5/5

2021-03-22

Service

"Items came in on time as indicated "

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Rep reply posted 2021-03-30
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for purchasing from us! We are so glad you loved the product.”


Verified
5/5

2021-03-20

I've had nothing but good luck...

"I know there are people out there complaining, but I've had nothing but good luck with Gold Star. No complaints on my end!"

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Rep reply posted 2021-04-07
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad you have enjoyed your experience with us!”


Verified
5/5

2021-03-20

Beautiful fabric

"The fabric was delivered on time. It is beautiful. Can’t wait to use it."


Rep reply posted 2021-04-07
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you are pleased with your purchase!”


Verified
5/5

2021-03-19

Excellent customer service!

"Excellent customer service, fast shipping! Will be ordering from GoldStar Tool again. Love this shop."

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Rep reply posted 2021-04-08
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad you are enjoying your purchase! We look forward to serving you again in the future!”


Verified
2/5

2021-03-19

Disappointing

"While the press does function just fine. The fit and finish leaves much to be desired. The paint is chipped, cracked and flaking in multiple spots and it looks as if someone lazily took a paint brush and put a red strip in the handle. It is a fairly ugly piece of equipment for all the flaws finish"

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Verified
1/5

2021-03-19

Bait and Switch

"Ordered Organ Needles but received "Sunangel" brand in fake look a like packaging."