ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
5/5

2021-03-31

Fast Shipping & Fantastic Product

"Like a lot of people during the pandemic, I decided to dust off my sewing machine and actually learn the basics so I can make masks. I was tired of pulling my machine in and out of the cardboard box it came in and wrestling with the annoying styrofoam. My best friend had her machine in a hard case and I instantly wanted one. Unfortunately for me, the trend is now soft sided cases with wheels, which is not what I wanted. After scouring the internet, my friend found this site and it had the Universal Singer hard case, which was exactly what I needed at a fair and reasonable price. When I say fair and reasonable, I say ~$40 whereas on Amazon it was $83 plus tax and shipping! I even found a coupon so I got an even better price! The product shipped quickly and it arrived quickly. The item was packed extremely well - so well that it took me about 10 minutes to get it out of the box (so much tape and so many boxes), but my case arrived in great condition with no cracks or scratches. The dimensions listed on the website were accurate and my machine fit inside perfectly with enough room to fit my foot pedal and power cord. This was a five star experience all around and if I need items for my machine, I'm going to look here first."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-04-01
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad to hear you are enjoying your product!”


Verified
3/5

2021-03-31

no reply about missing hardware item

"Order was mostly good. But a piece of hardware was missing/wrong on my order and I never received a reply to my email about it "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2021-03-29

Quick delivery!

"The pattern paper was exactly what my father was looking for! Thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-03-31
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you are satisfied with the product! ”


Verified
5/5

2021-03-27

PINKING CUTTING

"We like this cutting machine better than the competitor. The base board is far nicer."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-03-31
A rep from GoldStar Tool, GoldStarTool, has responded:

“Very glad to hear the cutting machine is a great fit for your needs!”


Verified
5/5

2021-03-26

Fast Shipping

"Quick turnaround and fast shipping."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2021-03-31
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you are happy with the product and our shipping process!”


Verified
5/5

2021-03-25

A sewing company you can trust

"I will only buy my machines and accessories with GoldStarTool!"


Rep reply posted 2021-03-31
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad you are enjoying your product!”


Verified
4/5

2021-03-09

Good

"Shortly after making my order I received an email informing me that 2 items I ordered were out of stock, but I was easily able to pick replacement items that would work for my project and everything shipped to me quickly. I'm happy with the service and products I received."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
5/5

2021-03-24

ENJOYED THE PROCESS

"FOUND WHAT i WAS LOOKING FOR RIGHT AWAY. ORDERING WAS EASY AND PRODUCT ARRIVED AS EXPECTED, YES I WILL ORDER AGAIN. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2021-03-31
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you are enjoying your product and that you plan on ordering with us again!”


Verified
5/5

2021-03-23

Extremely sat

"Great product at a great price!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2021-04-07
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so happy you are enjoying your purchase!”


Verified
5/5

2021-03-23

Bobbins and pins

"Wonderful items just as described very fast shipment"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2021-04-07
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are very happy you are satisfied with your purchase!”


Verified
5/5

2021-03-22

Wonderful service.

"I cant believe how fast they shipped our new industrial sewing machine -- faster than Amazon! I was able to setup our business account in minutes, they had the best price by far, and the machine was delivered about 20hrs later. Amazing!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2021-04-07
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you had a great experience and are please with your purchase!”


Verified
1/5

2021-03-22

Wrong Bobbin Case Shipped: Customer Service Not Interested

"Vendor sent the wrong bobbin case: the thread opening in this Class 15 bobbin case is only 7mm long - it's made for a straight stitch machine and appears to be a Singer 125291 clone. I ordered the JO1313ZW bobbin case which is made for zig-zag machines and has a 12mm thread opening. Gold Star's Customer Service/Sales Rep 'David' indicated "its the same as pictured." Bait and switch or the wrong item in the inventory bin? I hope it is the wrong item in the inventory bin but David's inability to see the clear difference in these bobbin cases and his lack of interest in delivering what I ordered makes me wonder.

I do not plan on ordering anything else from Gold Star Tool in the foreseeable future.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
5/5

2021-03-22

Service

"Items came in on time as indicated "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2021-03-30
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for purchasing from us! We are so glad you loved the product.”


Verified
5/5

2021-03-20

I've had nothing but good luck...

"I know there are people out there complaining, but I've had nothing but good luck with Gold Star. No complaints on my end!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2021-04-07
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad you have enjoyed your experience with us!”


Verified
5/5

2021-03-20

Beautiful fabric

"The fabric was delivered on time. It is beautiful. Can’t wait to use it."


Rep reply posted 2021-04-07
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you are pleased with your purchase!”