"freat company to buy from."
"Every thing was as advertised. I didn't like the way the Muslin was shipped. The roll was folded and put in a box instead of being shipped on a cardboard tube. It made a lot of creases in the fabric. "
“Hi Ken! We are so sorry to hear that. Please check your emails for a coupon code from us for your next purchase! ”
"This my second order and I see more to come. Shipping is realistic as they’re in California and I’m on the East Coast. "
“We are so happy you enjoyed your purchase and experience with us! ”
"Great upgrade for a great price. Quick and easy to install and so much better than the clutch motor. "
“So glad you enjoyed your purchase with us!”
"I am still waiting on a refund for an order that was cancelled due to the fact that the product was out of stock. I have called twice to resolve the issue and I am still waiting. The only saving grace is the customer service rep she has been very kind. "
"I needed a zipper foot for my Juki DU 1181N and GoldStar delivered it in good time. I LOVE GoldStar and will continue to purchase from them."
“We are so happy you are enjoying your purchases!”
" We've spent thousands of dollars with GST and David is awesome to work with."
“Thank you! So glad you are enjoying your purchases!”
"I provided OEM Part numbers but they chose to try to call me (I'm on the east coast) after office hours, but did not leave a clear message why. I tried to correspond via email with no luck. I called twice and after 10 minutes (each time) waiting on hold, I hung up.
I contacted another company and purchased the same parts, with the same part numbers and received them the next day.
I'm still waiting for my credit card credit from Goldstar. "
"great videos and merchandise. Customer service is awesome!"
“So glad you enjoyed your experience with us, and your purchases!”
"The website is very easy to navigate and the response time is great!"
“So glad you enjoyed your experience with us! Thank you!”
"Every time I have shopped here, I have only good things to say about their products and about their service."
“We are so pleased you have enjoyed your purchases and experience with us! We look forward to having you shop with us again soon!”
"Exactly what I wanted. Good quality product. "
“We are so happy you enjoyed your purchase!”
"The staff was knowledgeable, helpful and courteous with questions on the phone before placing my order for a knocked down Juki 8700 - my first industrial machine. Shipping was only 3 biz days and was nearly free. Table and machine head Assembly went relatively smoothly after watching a number of YouTube videos from different channels. There are some problems with the needle position synchronizer going out of calibration, and I had to install it differently than directed due to some parts not fitting properly, but I'm still troubleshooting this. "
“Thank you for your review, and we are happy you enjoyed your experience with us!”
"Easy to find exactly what I needed. Will buy again through Goldstar."
"It would be easier to shop if every time I put an item in the shopping cart, the browser stay in the same page instead of going to the cart's page. I shopped for thread and after I put an item in the cart, it is time consuming navigating back to the thread page. Let us go to the shopping cart until we are ready to check out please. I hope this makes sense."
“Thank you for your feedback! Our goal is to make our website user-friendly, so we'll definitely keep you recommendation in mind. We are glad you enjoyed your purchase!”
A rep from GoldStar Tool, GoldStarTool, has responded:
“So glad you are pleased with your purchase!”