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Product & services pricing
4.10/5
Chance of future purchase:
4.05/5
Shipping & packaging:
3.75/5
Customer service:
3.61/5
Return/Replacement policy:
3.22/5

Verified
5/5

2021-03-19

Excellent customer service!

"Excellent customer service, fast shipping! Will be ordering from GoldStar Tool again. Love this shop."

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Rep reply posted 2021-04-08
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad you are enjoying your purchase! We look forward to serving you again in the future!”


Verified
2/5

2021-03-19

Disappointing

"While the press does function just fine. The fit and finish leaves much to be desired. The paint is chipped, cracked and flaking in multiple spots and it looks as if someone lazily took a paint brush and put a red strip in the handle. It is a fairly ugly piece of equipment for all the flaws finish"

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Verified
1/5

2021-03-19

Bait and Switch

"Ordered Organ Needles but received "Sunangel" brand in fake look a like packaging."


Verified
5/5

2021-03-14

"freat company to buy from."

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Rep reply posted 2021-04-08
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you are pleased with your purchase!”


Verified
4/5

2021-03-13

Good product

"Every thing was as advertised. I didn't like the way the Muslin was shipped. The roll was folded and put in a box instead of being shipped on a cardboard tube. It made a lot of creases in the fabric. "


Rep reply posted 2021-03-23
A rep from GoldStar Tool, GoldStarTool, has responded:

“Hi Ken! We are so sorry to hear that. Please check your emails for a coupon code from us for your next purchase! ”


Verified
5/5

2021-03-13

Repeat Client

"This my second order and I see more to come. Shipping is realistic as they’re in California and I’m on the East Coast. "

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Rep reply posted 2021-04-08
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so happy you enjoyed your purchase and experience with us! ”


Verified
5/5

2021-03-12

Servo motor

"Great upgrade for a great price. Quick and easy to install and so much better than the clutch motor. "

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Rep reply posted 2021-04-08
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you enjoyed your purchase with us!”


Verified
2/5

2021-03-11

Waiting

"I am still waiting on a refund for an order that was cancelled due to the fact that the product was out of stock. I have called twice to resolve the issue and I am still waiting. The only saving grace is the customer service rep she has been very kind. "

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Verified
5/5

2021-03-11

Zipper foot

"I needed a zipper foot for my Juki DU 1181N and GoldStar delivered it in good time. I LOVE GoldStar and will continue to purchase from them."

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Rep reply posted 2021-04-08
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so happy you are enjoying your purchases!”


Verified
5/5

2021-03-10

Always great.

" We've spent thousands of dollars with GST and David is awesome to work with."

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Rep reply posted 2021-04-08
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you! So glad you are enjoying your purchases!”


Verified
1/5

2021-03-10

Not a good experience

"I provided OEM Part numbers but they chose to try to call me (I'm on the east coast) after office hours, but did not leave a clear message why. I tried to correspond via email with no luck. I called twice and after 10 minutes (each time) waiting on hold, I hung up.
I contacted another company and purchased the same parts, with the same part numbers and received them the next day.
I'm still waiting for my credit card credit from Goldstar.
"

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Verified
5/5

2021-03-10

repeat customer

"great videos and merchandise. Customer service is awesome!"

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Rep reply posted 2021-04-15
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you enjoyed your experience with us, and your purchases!”


Verified
5/5

2021-03-08

Always Good!

"The website is very easy to navigate and the response time is great!"

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Rep reply posted 2021-04-15
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you enjoyed your experience with us! Thank you!”


Verified
5/5

2021-03-07

GoldStar Tool is fast, friendly and efficient!

"Every time I have shopped here, I have only good things to say about their products and about their service."

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Rep reply posted 2021-04-15
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so pleased you have enjoyed your purchases and experience with us! We look forward to having you shop with us again soon!”


Verified
5/5

2021-03-07

Excellent product

"Exactly what I wanted. Good quality product. "


Rep reply posted 2021-04-15
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so happy you enjoyed your purchase!”