"I’ve bought 4 guns from Gunbuyer.com in the last month or so and it seems to me, from my research and price comparisons, that Gunbuyer has the best prices of online new gun sellers (plus free shipping) and their selection is great. Their website is uncluttered/clean-looking, informative/helpful, and intuitive/easy to navigate. I trust Gunbuyer and go to them first."
"Purchase went well, information was stolen, card compromised wasn't good"
"My debit card info was stolen through your site. "
“I'm so sorry to hear that you were impacted by the data breach. We were notified by our third party developer that they were compromised, but weren't notified until later (as indicated in the notice that went out) that we and our customers were also affected. We have taken aggressive steps to ensure that, regardless of another companies' security issues, we will never be negatively impacted like that again. Please accept my most sincere apologies for any hardship it may have caused and feel free to contact us if we can assist you further.”
"I completed my first purchase with Gunbuyer.com and it was an excellent experience. Everything went smoothly and my item was shipped out almost immediately and arrived in a very timely manner. I was surprised with all of the shipping delays that it arrived so quickly. I am impressed with the customer service I received and would not hesitate to buy from this merchant again."
"They resolved an issue with third party and handled it professionally "
"I am happy with product but probably paid a little more than I needed to."
"Transaction went smoothly however, shortly after making payment my bank account started having fraudulent charges in large sums. My bank took care of everything and issued a new card but probably won't be using this service again."
“I am terribly sorry that this was your first experience with us, especially as it is not at all an accurate representation of how we conduct our business. Unfortunately the attack was a rather indirect one that occurred via a third party developer (FORIX Inc of Beaverton, Oregon), and despite being a very reputable company - the criminals in question were able to gain access through them. We have worked very hard since the breach to ensure we will never be vulnerable again due to anyone else's lack of security. I'm glad to know your bank took care of everything for you. If there is anything we can do to assist you further, please do not hesitate to ask.”
"Just as the title says. The bright side is I did get my ammo "
“We too are very happy that you received your ammo and there were no issues there, but I can't say enough how sorry we are that your information was compromised. We've always taken great pride in our security measures and to have a breach via a Third party developer was incredibly frustrating to say the least. With that said though, we have taken the necessary steps to ensure that this situation will never occur again. Please let us know if there is anything we can do to assist you further, and if in the future you decide to give us another chance please reference your case ID and we'll do our best to make it up to you.”
"Their site was compromised and my credit card info was stolen, and then used. This cost me many hours of contacting companies I had auto pay configured. No offer was made to compensate me for my time."
“We are very sorry to hear you were affected by this breach. I have personally been through it more than once and completely understand the aggravation of having to redo autopay, contacting for a new card, disputing the fraudulent charges, etc. Knowing that, we tried our best to get the notice out to everyone as soon as possible once we were informed from the third party developer that we and our customers were also compromised. Our customer service department will be in contact very soon to try and make this right.”
"the shipping of the guns took several weeks to get here and to top it off my Credit Card got hacked from your company. would have loved to buy again from this company but I think I'll move on to some where else to buy my items
I was a first time buyer form here"
“I am so sorry to hear this. It has truly been a year of challenges, and order speed due to demand has definitely been one of those challenges and we have so appreciated everyone's patience and understanding. But to then have your information compromised, I can't say enough to apologize that this was your first experience with us as it is not at all an accurate representation of how we conduct our business. As we had mentioned in the notice, this breach happened via a third party developer (FORIX Inc of Beaverton, Oregon), so unfortunately all of our own security wasn't able to do a thing to assist us in this particular situation. Since then we have gone to great lengths to ensure we will never be vulnerable in such a way ever again. Please accept my most humble apologies and do let us know if there is anything we can do to assist you further.
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"Bought here and info was stole"
“We are so sorry to hear that you were impacted as part of this breach! It's genuinely frustrating to work so hard on customer service, to then have a criminal act such as this go and ruin it. Please know that we tried to notify everyone as quickly as we were able once we were notified by the third party (FORIX Inc of Beaverton, Oregon) that their breach caused us and our customers to be affected as well. Please let us know if there is anything that we can do to assist you further.”
"First time purchasing a firearm online and the process was very smooth with a much faster shipping time than expected. Will definitely continue to shop here."
"Received my Taurus Judge as expected. Everything in order. Great service and quick turnaround "
"I had a pending charge with them for less than 4 days. In that time my credit card info was hacked. If they can't protect my identity and financials I cant do business with them"
"Won’t shop here again. Allowed my information to be hacked. "
“We regret very much that we were in any way involved in the events leading up to your information being compromised. We value and appreciate each and every customer and it is gut wrenching that this situation occurred. With that said, we have taken extraordinary measures to ensure that this situation will never happen again. Please accept my most sincere apologies and let us know if there is anything we can do to assist you further.”
"My credit card was stolen on this transaction. Very unprofessional not to be out in front of this threat in 2020. "
“We're so sorry to know that your information was compromised as part of this breach. We've always taken our security measures very seriously, and unfortunately all of our efforts were negated by the fact that this intrusion happened via our third party developer (FORIX Inc of Beaverton, Oregon). Even more frustrating, FORIX is a very reputable US based company so it was a major (and very unpleasant) surprise to know they were compromised directly. Since this incident we have gone to great lengths to ensure that not only are we totally secure on our end, but other's lack of security will never negatively impact us or our customers again. Please accept my sincerest apologies and please let us know if there is anything else that you need assistance with.”
A rep from Gunbuyer.com, GunBuyer.com, has responded:
“First, I'm happy to hear at least part of your experience was positive. Unfortunately this is not at all an accurate representation of how we conduct our business, so please accept my most humble apologies that this was your experience. Since the intrusion came through our third party developer (FORIX Inc of Beaverton, Oregon), our existing security measures were unable to protect us. We've gone to great lengths recently to ensure that will never again be the case. If there is anything we can do for you, please do not hesitate to call. If you choose to do business with us in the future, please reference your Case ID from this review and we will do our best to make it up to you.”