ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.97/5
Chance of future purchase:
4.08/5
Shipping & packaging:
4.26/5
Customer service:
3.94/5
Return/Replacement policy:
3.89/5
Featured Review


Verified
5/5

2024-06-16

Great experience

"Great products and great video instructions. My MacBook is all new again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-06-18
A rep from MacSales.com, OWC-Celeste, has responded:

“That's fantastic to hear! We're thrilled that you had a great experience with our products and video instructions for your MacBook. If you ever need further assistance or have more questions, feel free to reach out. Enjoy your "like new" MacBook! * https://eshop.macsales.com/Service/”


Verified
5/5

2024-06-15

Great products, fast shipping.

"They’ve never let me down, each time I’ve used these guys."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-06-18
A rep from MacSales.com, OWC-Celeste, has responded:

“It's fantastic to hear that you've had consistently positive experiences with our products and shipping speed. We aim to provide reliable service and high-quality products every time. If there's anything else you need or any feedback you'd like to share, feel free to let us know. Thank you for choosing us as your trusted provider!”


Verified
5/5

2024-06-15

"I have been with you for decades and as usual this company is very responsive to your needs"


Rep reply posted 2024-06-18
A rep from MacSales.com, OWC-Celeste, has responded:

“It's great to hear that you've been with us for decades! We truly value your loyalty and are delighted that you find our company responsive to your needs. If there's ever anything more we can assist you with, please feel free to reach out. Thank you for being a valued customer all these years!”


Verified
5/5

2024-06-15

Great Toolkit

"I needed a toolkit to work on my iMac with all the different specialty drivers, adhesives etc. the kit I got contained everything I needed all in one package and the price was great!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-06-18
A rep from MacSales.com, OWC-Celeste, has responded:

“It's fantastic to hear that the toolkit worked out well for you! Having all the necessary tools and adhesives in one package definitely simplifies the process of working on your iMac. We're glad you found it valuable and reasonably priced. If there's anything else you need or if you have more projects in mind, feel free to reach out. https://eshop.macsales.com/Service/”


Verified
5/5

2024-06-15

Good price, fast delivery, excellent product

"I purchased a Thunderbay4 with drives. It arrived quickly, and all I had to do was plug in the power, and plug in the included data cord—that was it, I was ready to back up my primary Thunderbay4. So easy! The drives were configured to Raid5, which is what I needed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-06-18
A rep from MacSales.com, OWC-Celeste, has responded:

“It sounds like you had a smooth experience with your purchase of the Thunderbay4 from OWC! The quick delivery and easy setup must have been a relief. RAID5 configuration is indeed handy for backups. Enjoy your seamless data management, and don't hesitate to reach out if you have any more storage needs or questions in the future! https://eshop.macsales.com/Service/”


Verified
5/5

2024-06-14

Works as advertised!

"No issues using it with sn850x nvme, ugreen revodok max 213 tb4 hub, and MacBook m1 14” pro."


Rep reply posted 2024-06-18
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you for your amazing 5/5 star review! We're thrilled to hear that our product is working perfectly with your setup. We appreciate your feedback and support. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-06-14

Shopping experience was great

"I still need to test the drives, but a friend of mine told me this is one of the best. I will go with his advice. Thanks. "


Rep reply posted 2024-06-14
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you for the fantastic review! We're thrilled to hear about your positive shopping experience and appreciate your trust in our products. Enjoy testing out the drives, and if you have any questions or need assistance, feel free to reach out. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-06-14

good deals

"easy to pick the item i was looking for"


Rep reply posted 2024-06-14
A rep from MacSales.com, OWCAmanda, has responded:

“We are thrilled to hear that you found our website user-friendly and were able to easily find what you were looking for. Thank you for your kind words and for choosing MacSales.com for your tech needs!”


Verified
2/5

2024-06-14

Bad experience

"Both Macsales and UPS has failed to update deliveries status and led to massive holding charges.

20th May till today. Still hasn't got our hand on the macbook.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-06-14
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the feedback. We are sorry for the issues you are facing with UPS and your delivery. Regrettably, the holding fees are out of our control here at OWC. We will pass along your feedback and frustrations. ”


Verified
5/5

2024-06-13

Long time customer. They never disappoint!

"I have been buying gear from MacSales for the last 20+ years and consider them a partner,"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-06-14
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for being a loyal customer for over 20 years! We truly appreciate your continued support and partnership. We are thrilled to hear that we have never disappointed you. Your satisfaction is our top priority, and we look forward to serving you for many more years to come.”


Verified
5/5

2024-06-13

Service and Support is always great

"I’ve never had a problem with MacSales, but I don’t think I’ll use USPS again. The order was “delivered” and showed up a week later. No communication from USPS tracking. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-06-13
A rep from MacSales.com, OWC-Celeste, has responded:

“We're thrilled to hear that you've had a great experience with our service and support! We appreciate your feedback about the shipping carrier, and we'll make sure to address this issue with them. Thank you for choosing MacSales for your tech needs! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-06-13

6TB external hard drive

"Arrived quickly, works well."


Rep reply posted 2024-06-13
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the great review! We're thrilled to hear that your 6TB external hard drive arrived quickly and is working well. Enjoy your new storage solution!”


Verified
5/5

2024-06-13

Easy to shop, fun to buy

"Navigating the store was easy and inventory for rarer items was good."


Rep reply posted 2024-06-13
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you so much for the awesome review! We're thrilled to hear that you had a great shopping experience with us. Our team works hard to provide a wide range of products to meet our customers' needs. We look forward to serving you again in the future. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-06-13

Support was great.

"Ended up needing support however, support stayed with the issue until resolution."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-06-13
A rep from MacSales.com, OWC_Michael , has responded:

“We truly value your feedback and are thrilled to hear that our support team was able to assist you until the issue was resolved. Thank you for choosing OWC. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-06-13

Flawless!

"Everything was great from selection, ordering, tracking, delivery, and installation. The provided video instructions were accurate. My 2017 MacBook Pro now has a new battery and performs like new. "


Rep reply posted 2024-06-13
A rep from MacSales.com, OWC_Michael , has responded:

“We're thrilled that you had a flawless experience with us! Thank you for taking the time to share your positive feedback. It's so rewarding to hear that our selection, ordering process, tracking, delivery, and installation all met your expectations. We're glad the video instructions were helpful, and we're excited that your 2017 MacBook Pro now runs like new with its new battery. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”