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Product & services pricing
3.98/5
Chance of future purchase:
4.08/5
Shipping & packaging:
4.27/5
Customer service:
3.94/5
Return/Replacement policy:
3.90/5
Featured Review


Verified
5/5

2024-05-10

Always delivers

"Great pricing and excellent delivery turnaround!"


Rep reply posted 2024-05-13
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you so much for your amazing feedback! We are thrilled to hear that you are happy with our pricing and delivery turnaround. We appreciate your support and look forward to serving you again in the future. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-05-10

Easy peasy

"Searching, filtering, selecting products is easy and the ordering process is streamlined and quick. "


Rep reply posted 2024-05-10
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for your amazing feedback! We're thrilled to hear that you found our website easy to navigate and our ordering process quick and streamlined. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience with us. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-05-10

Fast delivery

"They had the parts for my old MacBooks and everything shipped quickly!"

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Verified
5/5

2024-05-10

Everything worked great

"Bought an SSD for 2017 Macbook Pro. No issue, instructions were perfect. "

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Rep reply posted 2024-05-10
A rep from MacSales.com, OWC-Celeste, has responded:

“We are thrilled to hear that your purchase of the SSD for your 2017 Macbook Pro went smoothly! Thank you for choosing MacSales.com for your upgrade needs. We appreciate your positive feedback! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
1/5

2024-05-10

24 days to fix their error!!

"Very unhappy. I ordered a $2,000+ iMac to replace my failing machine. It arrived with an ancient OS, and they had failed to update the EFI file so that the 4TB could not be used for a new OS. So the Mac had to go back to get that fixed. And that took, from me sending the machine back with their label and a note that this was urgent, to finally getting it back, a full 24 days!! Without any update or explanation. That is totally unacceptable. In the past, I had good experiences with MacSales, but this was terrible. "


Rep reply posted 2024-05-10
A rep from MacSales.com, OWC_Michael , has responded:

“We appreciate you sharing your feedback with us. We sincerely apologize for the frustration and inconvenience you encountered with your recent iMac purchase. This doesn't align with the level of service we strive to deliver. Your input is extremely valuable to us, and we regret the delay in resolving the issue and returning the iMac to you. Your past support means a great deal to us, and we're committed to earning back your trust in the future. Thank you for your understanding. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-05-10

Best ever

"The raid enclosure was excellent quality and quiet beyond expectations. "

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Rep reply posted 2024-05-10
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for the amazing review! We're thrilled to hear that you are satisfied with the RAID enclosure and that it exceeded your expectations. We truly appreciate your feedback! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-05-09

Great user experience, doesn't get any easier

"What sold me, was not only the prices but the options for Paypal or Amazon for checkout, sources I trust."


Rep reply posted 2024-05-10
A rep from MacSales.com, OWC_Michael , has responded:

“We are thrilled to hear that you had a great user experience and that our payment options made your shopping even easier! Thank you for choosing OWC and for sharing your positive feedback with us. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-05-09

I was able to solve my request soon

"Maria helped me to find the kit I need it looking in to my first order. Was quick and nice. I really appreciate that you guys have the chat option."


Rep reply posted 2024-05-09
A rep from MacSales.com, OWC-Celeste, has responded:

“We are thrilled to hear that Maria was able to help you find the kit you needed so quickly and efficiently! Thank you for your kind words and for choosing MacSales.com. We're always here to assist you with any questions or requests you may have. https://eshop.macsales.com/Service/”


Verified
2/5

2024-05-09

Wrong power cord came with array

"I received a European power cord with my thunderbolt array. I called to get a replacement cord and was told it would be sent out right away and I would be notified when it was sent. I had to call back twice to find out where it was, and it still hadn’t arrived. Three days later and I still do not have the cord. "

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Rep reply posted 2024-05-09
A rep from MacSales.com, OWC-Celeste, has responded:

“We sincerely apologize for the inconvenience you experienced regarding the replacement European power cord for your Thunderbolt array. We understand the importance of receiving your replacement promptly, and we regret any delays encountered in this process.

After reviewing your case, we can confirm that the replacement cord was indeed shipped out promptly, and according to the tracking information provided by UPS, it was delivered today, May 9th. We apologize for any miscommunication or confusion regarding the status of your replacement.

We value your feedback and strive to improve our processes to ensure a smoother experience for our customers in the future. If you have any further questions or concerns, please don't hesitate to reach out to us. https://eshop.macsales.com/Service/”


Verified
5/5

2024-05-09

Exceeded my expectations…I love this Mac Pro

"Great! I purchased drives from OWC and those were great but this Mac Pro is fantastic! "

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Rep reply posted 2024-05-09
A rep from MacSales.com, OWCAmanda, has responded:

“We are thrilled to hear that your Mac Pro has exceeded your expectations! Thank you for choosing OWC for your drives. We truly appreciate your support and are grateful for your kind words. Enjoy your new Mac Pro!”


Verified
5/5

2024-04-23

easy fast great telephone help

"called in for advice on upgrading my imac, great english speaking sales help quickly pointed me in the right direction"


Rep reply posted 2024-04-24
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for your fantastic review! We are thrilled to hear that you had a positive experience with our telephone support team. We are always here to help you with any upgrades or questions you may have. Thank you for choosing MacSales.com!”


Verified
5/5

2024-05-09

Very fast shipping

"I ordered two U2 Shuttle carriers and they shipped quickly. I usually choose DHL as a shipping option as they are less hassle than UPS. Within two days, the package had already arrived in Japan. The products work without issue. Flawless shopping experience."

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Rep reply posted 2024-05-09
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you for the amazing review! We're thrilled to hear that your order arrived quickly and that the products are working perfectly. We appreciate your support and hope you continue to enjoy your shopping experience with us. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-05-09

Fast and Precise

"Got exactly what I needed and the shipping was very fast. Thank you!
"

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Rep reply posted 2024-05-09
A rep from MacSales.com, OWC-Celeste, has responded:

“We are thrilled to hear that you had a positive experience with us! Thank you for choosing MacSales.com for your tech needs. We appreciate your feedback and look forward to serving you again in the future. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-05-09

Repeat Customer gives you an AAAA++++

"Outstanding service on every one of the 7 Mac Pro computers I've purchased! They were all in great condition, they were packed really well and shipped immediately. I could not ask a better place to buy my Mac equipment!"

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Rep reply posted 2024-05-09
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for your amazing review! We're thrilled to hear that you have had such a positive experience with us and that we could provide outstanding service for your Mac Pro purchases. We truly appreciate your continued support and look forward to serving you again in the future! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-05-09

Impressive!

"Product arrived on time, packaged well. Amazingly it was in mint condition, for real, not just sales hype. I'm impressed. It works flawlessly."

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Rep reply posted 2024-05-09
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for your glowing review! We are thrilled to hear that your product arrived on time and in mint condition. We're delighted that it is working flawlessly for you. We appreciate your feedback and look forward to serving you again in the future!”