"Comprehensive information at your fingertips. Finding EXACTLY what you need for your specific model and purchasing it is dangerously easy! HAHA!"
"Ordering was easy and the cables came quickly. Happy with the quality."
"Can't reach a human to get a technical question answered, so will just try the purchase (the bot/AI gave a non-helpful answer)"
“Thank you for the feedback. We are sorry that you were not able to get a technical representative on the phone. The email you sent us was answered by one of our Tier 1 support representatives as we do not have any bots or AI that answer emails or chats. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"I placed all the items I wanted to purchase in my cart and proceeded to check out. Once the checkout process was complete, I received a notice stating that my order was cancelled because my credit card information could not be verified. So, I logged into my credit card account and checked my info. Everything was correct. I tried ordering again. Same thing.
So, I contacted my credit card company and they informed me that everything on my end was correct with no issues and that the vendor was at fault for the issue.
I then called MacSales to find out what was going on. The rep told me he would have to check with the finance dept and put me on hold....for 20 mins. Seriously, did the guy have to catch a train to get there? When he finally picked up again, he simply told me that they can't accept my card. He provided no specific reason why, even after informing him that my credit card company said everything was fine on my end.
It was an aggravating and time wasting experience. At the end of the day, I'm glad the sale didn't go through because if this is any indication of what I'd have to go through to get customer support (if anything happened to the equipment), I dodged a bullet.
I will never recommend them. There are better sellers out there with much better customer service.
Skip these jokers. You'll be glad you did. "
“Thank you for taking the time to share your candid feedback with us. We sincerely apologize for the inconvenience caused by the order being canceled due to the billing/shipping address being able to be verified. It does look like a representative reached out to give you different options that you could use to go ahead with placing the order Also, they provided details explaining the reasons for the cancellation of the order. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"the drive I purchased was exactly what I needed. shipping was fast. price was great. very happy with my experience "
“We're thrilled to hear that you had such a great experience with us! Thank you for choosing MacSales.com and for taking the time to leave us a positive review. We appreciate your support and look forward to serving you again in the future.”
"A great upgrade. With new SSD and maximum RAM, iMac velocity doubled"
“Thank you for the fantastic 5-star review! We're thrilled to hear that your iMac's speed has doubled with the new SSD and maximum RAM upgrade. Enjoy the enhanced performance!”
"My order shipped but I never received a UPS tracking number. The item was returned before I knew of any attempted deliveries. "
“Thank you for the feedback. We are sorry to hear that you did not receive the email with your invoice and tracking number for your order. We will pass along this feedback to make sure the system is sending those out properly to every customer. ”
"really, that's about all I can think of"
“Thank you so much for taking the time to leave feedback! We're glad you had a positive experience overall, and we appreciate your input on shipping costs. Your feedback helps us improve our services.”
"Needed an Intel MAC, OWC had used latest i7 MacMini (2018) with max HD and RAM. Shipped promptly, Canada Post delivered quickly. System as described, excellent condition, excellent order processing by OWC, as usual. Recommend.
"
“Thank you so much for your glowing 5-star review of the MacMini 2018 you purchased from us! We're thrilled to hear that your order arrived promptly, in excellent condition, and as described. We truly appreciate your recommendation and are excited to have provided you with a smooth and satisfactory experience. Happy computing with your new Intel Mac!”
"OWC helped me select a new battery for a laptop.
Should be here soon, and we’ll see if she fires up…
The old girl is up and running!
Thank you, OWC…
You’re awesome as usual
"
“That's amazing to hear! We're thrilled that we could assist you in finding the perfect battery for your laptop. We can't wait for you to try it out and see your laptop fired up and ready to go. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Always good stock at great prices "
“We're thrilled to hear that you had a fantastic experience with us! Thank you for your review and for choosing MacSales.com for your tech needs. We appreciate your support and look forward to serving you again in the future.”
"I had to call a few times to resolve the issue. Bought a USB-C to dual HDMI for use with my new Mac Mini. Didnt work out of the box...called Tech Support..said I had to buy a new monitor and this wouldn't work with an M2 Pro. Thought about it and researched USB monitors. Decided to return the adaptor and called them, new tech support said I had to dload and install a program/driver. Did that, rebooted and it worked fine...Geez.
Usually they're on top of things but feel like they're slipping as I bought a new tray for my quad bay external...but they didn't think I needed screws? Wanted me to go through a ton of stuff to get some screws...hung up on them and bought on A******N."
“We truly appreciate your feedback and are grateful that you took the time to share your experience with us. We're thrilled to hear that our tech support team was able to assist you in getting your USB-C to dual HDMI adapter up and running successfully. We apologize for any inconvenience you may have experienced and are always looking for ways to improve our products and services. Thank you for your continued support, and we look forward to serving you again in the future! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"The choices were many but I was easily able to find the right SSD for my needs."
“We're thrilled to hear that you found the perfect SSD for your Time Machine! Thank you so much for choosing MacSales.com for your upgrade needs. Enjoy the improved performance and storage capacity!”
"I placed a phone call to gather information and confirm that this refurbished computer would more than satisfy my requirements. The representative was patient and helpful looking things up for me to make sure. Now, as I place my order with a different gentleman my fingers are crossed, but I'm 95% comfortable that I'm doing the right thing ordering a refurbished iMac instead of spending almost twice the amount on a brand new one."
“This is fantastic to hear! Thank you so much for choosing OWC for your refurbished iMac purchase. We're thrilled that our representative was able to assist you and ensure that you're making the right choice. We appreciate your trust in us and are confident that you'll love your new iMac. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"I have been trying to order a 16TB thunder blade 8 for a couple of months. The first time, the website said it was in stock and shipping within 48 hours. A month later, I had not received it yet. The product seems very compelling and perfect for my editing work flow.. it is a newer product so I decided to give OWC another chance and ordered it again. Before ordering it, I chatted with their customer service and asked them to confirm that the item was in stock and that it would ship within 48 hours as the website promised. The customer service rep assured me that the item was in stock and it would ship promptly this time around. Surprise surprise.. a month later I am having to cancel the order AGAIN because it did not ship. I assume OWC products are good.. but I can't know for sure because they cant seem to get their act together and actually ship the things they sell."
“Thank you for the feedback. We are sorry to hear that your order was delayed due to a stock issue. We will be sure to pass along this feedback to our team so we can improve our site in the future. We are diligently working on getting this information updated as quickly as possible on the site and ask for your patience while we go through this process. ”
"Well it's 3 days since I ordered a thunderbolt dock on sale. Still have not received any info And try to check online but the purchase is still not in the data stream and the website says maintenance is being done and blah blah blah. A bit frustrated but I'll give him a pass on this as usually they are very prompt and after all it was mother's Day Sunday"
“Thank you for taking the time to share your feedback with us. Based on the order number provided, it appears that the delivery was made on May 9th. If you're inquiring about a different order, please don't hesitate to contact our support team, and they'll gladly help you out. https://eshop.macsales.com/Service/”
A rep from MacSales.com, OWCAmanda, has responded:
“Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience ordering from us and that you are happy with the quality of the cables. We truly appreciate your feedback and look forward to serving you again in the future.”