"Comprehensive information at your fingertips. Finding EXACTLY what you need for your specific model and purchasing it is dangerously easy! HAHA!"
"Always an easy and seamless experience. Haven't been disappointed yet! "
"Hard to get the shopping cart to have the right stuff."
“Thank you for your feedback! We appreciate your input and are always looking for ways to improve our customers' shopping experience. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"OWC (Macsales.com) is my number one go-to for refurbished Apple products. They have phenomenal prices, the quality is always fantastic and they also offer great protection plans. I also recommend their external storage options and expansions. "
“Thank you so much for your amazing review! We are thrilled to hear that MacSales.com is your number one go-to for refurbished Apple products. We take pride in offering phenomenal prices, fantastic quality, and great protection plans. We truly appreciate your recommendation of our external storage options and expansions. Thank you for choosing MacSales.com!”
"Good product, good communication, good delivery "
"Easy to deal with. The first time I called it took me about an hour to get someone. Apparently they were having issues with their phone system. I've made a few calls since then and I've gotten through in less than 1 minute each time."
“Thank you for your fantastic review! We're thrilled to hear that you've had a positive experience with our customer service team and our prices. We appreciate your understanding during the phone system issue, and we're glad to hear that you've had quick and efficient service in your subsequent calls.”
"Very easy to shop and buy here."
“Thank you so much for the awesome review! We're thrilled to hear that you had a seamless shopping experience with us. We appreciate your support and hope to see you back soon for more shopping!”
"I needed more RAM for my 2017 iMac and had a few questions. Customer service was a great help, and the RAM upgrade works great-no problems at all. I upgraded from 8 MB to 32 MB. Price was very reasonable too."
“We're thrilled to hear that our customer service team was able to assist you with your questions and that the RAM upgrade for your 2017 iMac is working perfectly! It's fantastic that you were able to upgrade from 8GB to 32GB with no issues. Thank you for choosing us for your upgrade needs, and we appreciate your kind feedback! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"One week since order was placed. Still had not shipped. Reached out to customer service. After literally an hour of customer service (who is off site) reaching out to them did they realize that it never shipped. At first were not willing to upgrade shipping to expedited but then finally did after I pressed hard. Was told to look for email. Still have never received the shipping email even though it actually did ship. Was told there was no way for someone at OWC to actually call me to discuss the issue. And when I asked for the number of for them, I was told they don't have a phone. Lol."
“Thank you for the feedback. We are sorry to hear that you were not fully satisfied with your order. We do see that you worked with a representative on our chat team who assisted you in getting this order shipped out as well as provided an upgrade on shipping due to the delay. The back system representatives that fill these orders do work out of a warehouse and communicate via email to our customer service team so they would not be available to provide phone assistance to our customers, we apologize for that inconvenience. ”
"Painless online shopping followed by prompt home delivery. What more can one ask for? Ah yes, the price was more than reasonable ;)"
“We're thrilled to hear that you had such a fantastic shopping experience with us! Thank you for the glowing review and for choosing MacSales.com. Enjoy your new purchase!”
"Package arrived in good condition, no evidence of damage to the package. Immediately out of the box, something was rattling around inside the case. When connected no peripherals connect and no power is provided to the MBP. "
“Thank you for the feedback. We apologize that you were not satisfied with your recent order. We recommend reaching out to our customer support team with more information as the order associated with this review does not match the product that you are referring to. https://eshop.macsales.com/Service/
”
"Had to call tech support for help with memory space on my computer, they did a great job with answering my questions! "
“Thank you so much for your 5-star review! We are thrilled to hear that our tech support team was able to assist you with your memory space questions. We truly appreciate your feedback and support. Thank you for choosing MacSales.com!”
"I got what i needed but never received an email of a receipt. Never could track my order. This needs fixing. "
“Thank you so much for the stellar review! We're thrilled to hear that you had such a smooth and enjoyable shopping experience on our website. Our team works hard to provide detailed information and helpful resources to make sure our customers find exactly what they need. We appreciate your support and hope to assist you again in the future. https://eshop.macsales.com/Service/”
"I bought a PCIE-SSD 8TB drive. Upon receiving it, there was no power cable included, so had or order one from Amazon an wait another 2 days. Once installed, you can use the basic Soft Raid software, which is pretty much useless as it won't let you set up raid arrays, you HAVE to pay for their premium license which is 150 a year, then 79 a year after that. None of this info was disclosed before I bought this... Will not continue to build out my business with their products. "
“Thank you for the feedback. We are sorry to hear that you are not satisfied with your recent purchase. The Power cable is available for purchase separately as the item does not need this unless it is being used in a smaller PCIe slot than what is recommended. For the softRAID, we do offer your first 3 years of Premium for free when this is purchased with a product and then you can use the standard version of the software which is the free version. ”
"my Mac Pro 2013 has memory problems. Can't write a schedule using Excel. most finish before work. Last resort closing this memory upgrade but can't buy another computer and start all over. The process was fast and my internal drive upgrade I got 2 years or maybe 3 years ago was great."
“Thank you for your review! We're thrilled to hear that your internal drive upgrade from 2-3 years ago is still going strong. We're confident that a memory upgrade will help solve your current issues with Excel scheduling on your Mac Pro 2013. You won't need to buy a new computer, and we're here to help with the process every step of the way. We're grateful for your continued trust in us!”
"Received drive quickly, and it worked perfectly first time"
“Thank you so much for the 5-star review! We are thrilled to hear that you received your drive quickly and that it worked perfectly on the first try with your Mac. Enjoy your new purchase!”
A rep from MacSales.com, OWCAmanda, has responded:
“Thank you so much for the fantastic feedback! We're thrilled to hear that you had such a positive experience with us. We truly appreciate your support and look forward to serving you again in the future!”