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Verified
5/5

2013-01-06

"Excellent site, sérieux, Produits de bonne qualité.
Mon dernier achat c'est porté sur un très beau manteau dont je suis très satisfaite. J'ai commandé aussi 2 paires de chaussures et là encore rien à dire, qualité excellente et la taille est parfaite. Je suis également entièrement satisfaite de la livraison qui est bien souvent, plus rapide que le délais initialement prévu. Merci Milanoo.
"

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Verified
5/5

2013-01-06

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I ordered a C.C. R2 cosplay costume, and I was very happy with it! I ordered a custom size too, and this time(unlike the boots I ordered) everything fit well! The costume has everything included in the picture and is pretty high quality.
"

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Verified
5/5

2013-01-05

"io compro tutti i mesi in questo sito, e mi trovo molto bene soprattutto con gli abiti da sera su misura stupendi cuciture perfette materiale ottimo tutto a un prezzo molto economico, il centro assistenza è molto gentile e risponde subito e sempre a qualsiasi domanda risolvendo i problemi, il tempo di spedizione è perfettamente il giorno preciso che scrivono, io mi trovo molto bene con questo sito e lo consiglio a tutti"

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Verified
5/5

2013-01-05

"Todo perfecto, me llegó muy rápido y la talla era como esperaba."

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Verified
5/5

2013-01-04

"I ordered a dress from Milanoo and I'm very satisfied. The dress is beautiful with great quality fabric, affordable price and super fast shipping. I needed some help from customer service during the process and their replies were always quick and helpful. Great products, customer service and shipping methods! I'll definitely shop at Milanoo in the future! "

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Verified
1/5

2013-01-03

"I had terrible service from Milanoo. The sent me a dress 2 inches too short in the front. However, since it is the right length in the back, they refuse to fix it. The picture of the dress on the site is the same length all around. After 4 emails, they still insist that since it is the right size somewhere, they have met their obligation.

BEWARE, if you are not satisfied with your purchase, there is little you can do because their customer service is almost worthless. There are no clear ways to address wrongs with anyone who is trained in resolving customer issues.
"

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Rep reply posted 2013-01-04
A rep from Milanoo, milan2011, has responded:

“Dear tkmatsuo,
We highly respect your manner and you're welcomed to share your shopping experience with us.
After double checking the correspondences between you and our customer support staff carefully.The length of the dress you received is indeed correct as there are some wrinkles in the front of the dress,it should be measured straightly.The one who is always following up the issue has sent an e-mail to you to explain the reason detailedly.Your kind understanding is highly appreciated!
Warmest regards for you,thanks!”


Verified
5/5

2013-01-01

"Hello, I bought a sky blue tank top to work out in. It fits beautifully and even arrived early! I'm totally impressed."

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Verified
4/5

2012-12-30

"thanks for fast shippment.
I have received the item.
I will buy again.
"

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Verified
5/5

2012-12-28

"I'm usually really impatient during the holidays because the mail is usually slower, but my order came pretty quick! The cardigan I ordered was GORGEOUS to say the least and I've already gotten so many compliments on it. Needless to say it came without any issues and it even came with a cute little Milanoo thank you card. I'm really pleased with my order :)
"

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Verified
5/5

2012-12-28

"Very good site to buy fun things. I mostly order anime body pillowcases from them because they have a lot of those in their inventory. There are other sites that has anime body pillow cases, and milanoo can actually compare to them. Not only does milanoo has quantity, they also have quality on their items. Not only that, they cost way cheaper than those other sites. Speaking of quality, milanoo has quality service that has people answering your queries with just a click away - the live service! Overall, I will rate milanoo 9/10, the one point missing there is that because I wish milanoo would add more stuff to their anime inventory because I would like to have more selections. Trust me guys, you won't find such a good site like this anywhere else. "

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Verified
1/5

2012-12-26

"I have placed an order more than one month and nothing..they send you a stupid link with a tracking number which stayed the same since I have opened it...with the same date and location..Beijing...don't trust them I have lost 200 $ with them..and with a fee of 50 usd the transport cost included..they didn't send me in one month the order...a big transport cost for what ?? big thieves !!

They don't give you an answer when your order will come..I have sent them many emails and in none of them thy don't give you details..

My advice avoid them...they are a SCAM..and should be closed as an online store.
"

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Rep reply posted 2012-12-27
A rep from Milanoo, milan2011, has responded:

“Dear Sorinix?
I completely understand how’s your feeling now. Much sincerest apology is for the order late arrival. Truly sorry for any inconvenience we have caused you.

Your order was shipped out by EMS on Dec 3th.Under normal conditions ,it’s available for you to get it before the estimate arrival time which is Dec 21th.Unfortunately ,the express company took more than twenty days to transport it ,it has arrived in Romania at yesterday. Please kindly have a check of this page to get further status about it at the following link http://www.ems.com.cn/ems/order/singleQuery_e. Would you please be patient waiting?Normally, the order will reach to you very soon.

You’re welcomed to feedback your further request through “my account” button after the order arrival if you need further assistance from our customer support team. We’ll try our best to serve you in an effective way.

Warmest regards for you!”


Verified
5/5

2012-12-25

"I ordered a really nice jean dress (long sleeve, light blue) and it came within two or three weeks after purchasing it. From what I understand, the company is overseas so it was a pretty good shipping time. They emailed me a tracking number which gave me access to information on arrival dates and where the package was. :)

The dress is great! It came with an adorable belt (which I might use for other dresses too). It fits me perfectly (I used the size chart they have on the site). I asked the customer service a few questions about the coloring, size etc and they were very helpful.

I've gotta say they have some really cute clothes for so little, I'll definitely be ordering from them again.
"

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Verified
5/5

2012-12-24

"The customer service is very understanding and efficient. I received the package very quickly and in excellent condition. The product quality is even better than I expected. I'd strongly recommend this shop to anyone!"

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Verified
5/5

2012-12-21

"Je suis ravie de mon achat sur milanoo, envoie très rapide et très bon rapport/qualité prix je recommande vivement."

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Verified
4/5

2012-12-19

"I have received my package, that was very fast. I usually have to wait more than a month when purchased at other stores. the delivery is clear and very easy to track them. the dresses fit me perfectly, I love the color. I am planning to buy other items here. :)"

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