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Verified
5/5

2012-12-19

"Out of the many sites I shop from, I say Milanoo is around 2nd or even first! I was VERY satisfied with my products. I bought a skirt, some boots, and a few puppets. Needless to say, they were all exactly as shown in the picture. The quality is great, and I got my items in 1 WEEK! Packaging for my order was just wrapped in a plastic mailing bag so my items did get a little squished, but my items aren't fragile, so that's why they didn't need to be so careful packing. I reside in Canada, so that's a great shipping time! Unfortunately, shipping did cost me $26, but getting shipped here that quickly, I say it was most definitely worth the price! Personally, I do think some items on Milanoo are over priced, but since the quality is so great, and shipping is excellent too, I don't mind it all the much. In the end, I think it was totally worth all the money! Milanoo also has some great seasonal promotions and many ways of accepting payment, so I 5 star highly recommend this website! Thank you!"

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Cut
Verified
4/5

2012-12-19

"i bought a hair chalk, it's awesome since i can apply it easily and also rinse it easily too. Well, i checked the price in other website and milanoo's hairchalk is pretty cheap than the other. So i love what i ordered :)"

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Rep reply posted 2012-12-19
A rep from Milanoo, milan2011, has responded:

“Dear Auzola,
Your support and compliment means a lot to us ,truly appreciated!
We'll try our best to develop more and more gorgeous dressesto meet your expectations ,and look forward to better cooperation in the future.
Greatly thanks again!
Warmest regards for you .”


Verified
3/5

2012-12-18

"I made a large order with Milanoo, and then I read the other reviews and got worried. I basically wrote of the entire order as a stupid mistake

Yesterday I recieved the order and It was much better than i expected. The packaging was honestly the best I’ve seen for an online order, each item was individually fitted into a custom made zip bag along with a thank you card.

I ordered pair of formal shoes and one pair of casual shoes, both were of very nice quality and fit well. I also ordered 2 pairs of jeans, both were a bit small, one pair wouldnt even be wearable if I got sent to a POW camp. I also ordered a few formal shirts, the quality was OK, not great. They were also a bit on the small side. Finally I also ordered a couple cardigans and formal jackets. The cardigans were small and didnt really suit me, the quality was alright. The jackets are what suprised me the most, the were very nice quailty and fitted really well.
My advise if you are a man and do decide to buy from them I Would say order 1 size higher than you think you should and don’t buy their formal shirts. They’re just not good enough for me to give a recommendation. However their shoes jeans and jackets I’m more than happy with.
"

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Rep reply posted 2012-12-19
A rep from Milanoo, milan2011, has responded:

“Dear Tenma,
Thank you for shopping with us and telling us about your experience.Your objective comments will be great helpful for us to improve our products quality and service,greatly thanks!If you need further assistance ,please feel free to contact our customer service department at any time .Your feedback will be highly supported .
Many thanks and best regards for you !”


Verified
5/5

2012-12-14

"These product really nice and good quality.Delivery really quick.I'lol buy some more in Milanoo"

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Verified
4/5

2012-12-10

"Received a pair of bow wedge boots from Milanoo and I must say I feel satisfied of ordering from them. As always, they came really quickly in the mail with very nice packaging plus a thank you card. I've worn the boots and they're surprisingly very comfortable and these boots are really made for walking."

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Verified
5/5

2012-12-08

"I was pleasantly surprised by the service from Milanoo; ordering online, especially from a non-UK company, can seem like a bit of a gamble, but my items arrived quickly, exactly as described, and were of a surprisingly good quality. The shipping is always going to be the tricky bit; this can often cost more than the item itself, but I made use of a free shipping offer which made the order a much more acceptable price. Recommended."

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Verified
1/5

2012-11-29

"I purchased a red faux latex catsuit in a large, knowing it would most likely arrive after halloween. I had purchased a separate one from a different site for halloween. I was going to use this one (the better one) for a cosplay in the future. First of all, I never received an email with the order number, confirmation, shipping information, nothing. Their website was down for several days before I emailed them with an inquiry. I received the package before I got any information. Upon receiving the package, I open it up, it is most definitely NOT a large at all. It is labeled as a large, but I can't even fit it over my knees. I'm about 5'5", 130 lbs. I'm not a heavy girl. I'm about a size 8 pants and a medium top. To fit in the Large, one would have to be half my size. Size 4? Not a large... Extremely upset, I tried to contact the company for a return, since I was extremely dissatisfied having paid $40 for something that was falsely advertised. After several email communications, they had told me that in order to return the item, I had to pick a different item from their catalogs. I didn't need another costume, I wanted that specific one and they were unable to offer me a correct size or a size larger. Again I tried communicating that I wanted to return the product, and I had waited a few weeks for a response and having received none, I again tried to contact the company on what I need to do to return it. Apparently my email hadn't sent, and since it had been over 7 days since our last communication, they told me I was no longer capable of returning the item. It was still under 30 days of purchase and the item has never been worn. They have since completely ignored my emails. Horrendous customer service, false advertisement, HORRIBLE return policy. 7 days? Really? NEVER again. And I'd like to spread the word so it doesn't happen to anyone else. Thanks for stealing my money, a*holes."

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Rep reply posted 2012-11-30
A rep from Milanoo, milan2011, has responded:

“Dear catfacemeowmers,
As per the questions you mentioned here. We would like to try our best to solve the problem for you in very soon.

We very cherish your feedback and have double checked the process of our return policy. It's allowed for you to return the item in the condition of the return package satisfy all of the return requirements. Please accept my sincerest apology for the troubles you have experienced. An e-mail has been sent to you to clear the return procedure, the RMA number is also contained in the e-mail. Please kindly note that the RMA number is only valid for 3 days after we issued you today. A prompt check and reply will greatly oblige us .

In addition, three emails should be sent to you during the order process. The first one is for the check out success, the second one is for the payment success, the last one is for the shipping. Once your package is shipped out ,a notification e-mail will be sent to you very soon. It's our normal procedure. If you missed all of the emails ,I suppose there might be something wrong happened about the computer system in some way.
I wish also to thank you for the assistance you have given us and look forward to better cooperation in the future. .Please feel free to contact us if there is anything else we can do for you.

Warmest regards for you!”


Verified
5/5

2012-11-29

"I have been using milanoo from 3yr ago. I have been loved to use milanoo. It's always quick response and good customer services they provide. Thank you for good services all the time! :)"

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Verified
1/5

2012-11-28

"Don`t buy at Milanoo. They now contacted me with a "no-reply" email - asking me to contact them...hahaha...Why dont these guys just publish a valid return telephone number AND a propper email adress???
There skype also DOESN´t work.
Unbelievable return behavior.
"

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Rep reply posted 2012-12-04
A rep from Milanoo, milan2011, has responded:

“Dear Yoja666,
We have posted three ways to contact our support team as "send E-mail", "call us "and "live chat" on our website .The e-mail address is "cs_en@milanoo.com", the link is http://www.milanoo.com/help/Customer-Service-module-index.html.Our telephone number is "+86-400-996-255-5" or "0086-28-6555-4191".Live chat does work .If you could not contact us via Skype. You're welcomed to contact us via the other two ways.

Any further questions ,please feel free to contact us .Your e-mail will be replied within 12 hours since we got it.
Greatly thanks and best regards for you .”


Verified
4/5

2012-11-21

"order number it-it_121109172817_334
Ottimo acquisto e tempi rapidi. Sito consigliato.
La merce corrisponde a quella ordinata e tutto è arrivato a destinazione in tempi brevi ed in ottimo stato. Precisi e molto dettagliati.
"

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Rep reply posted 2012-11-21
A rep from Milanoo, milan2011, has responded:

“Dear Gabri,
la ringraziamo per l'acquisto sul nostro sito, siamo lieti di averla soddisfatto. Speriamo di vederla presto nel nostro sito per altri acquisti.”


Verified
4/5

2012-11-20

"Milanoo's prices are very reasonable, but unfortunately I live in the continental U.S. so the shipping gets a little expensive unless you're buying a lot of stuff. Some of the pictures do not match the items you get, but are close enough."

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Verified
5/5

2012-11-20

"I had a great experience with Milanoo. They were fast and friendly. i loved my stuff :)"

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Verified
1/5

2012-11-20

"Horrible, horrible customer service. I ordered a jacket and paid extra to have expedited shipping because I needed it by a certain date. The order was not shipped in a reasonable amount, and when I sent a message to get a status update, no one was able to give me an answer. After weeks going by, it did not arrive in the expected time frame. Once it arrived, I had to pay extra to have it shipped to another destination. I contact customer service multiple times only to get zero response. I tried to give them a chance to resolve the problem, but could not get any sort of response. Do not order from them!!"

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Rep reply posted 2012-11-20
A rep from Milanoo, milan2011, has responded:

“Dear Matmeg81,
We assure you of our best services at all times. As per the questions you posted on this page, please allow me explain some details about it.

The case is followed by one of our customer service representatives as case No. 00244120.The latest e-mail we sent to you was on Nov 15th. Unfortunately, we have not got your further reply since then. Would you please have a check of your inbox, a prompt response will greatly oblige us.

The estimate arrival time of your order was Oct 22.It was shipped out on 13th of Oct by FEDEX with the tracking No. 543488779123. The item was delivered on Oct 22. It is most regrettable that FEDEX took 9 days to transport it. Please do kindly understand that FEDEX operation is beyond our control even though we sincerely hope the order can arrive in an earlier time.

We are truly grateful for your patronage and value your business. If there is anything else, please feel free to contact us at any time .Each feedback will be highly supported by our customer service team.

Many thanks and best regards for you.”


Verified
2/5

2012-11-19

"Hello,
The dress arrived today and thankyou for the prompt delivery but the size is supposedly a XXL. I am a fairly standard size 16 Australian and there is no way the XXL is any where near a size 16. More like a 12.
The colour is unlike the subtle shades of the photo but a far brighter and more garish colour yellow and deeper pine green with substandard artwork on the flowers. I am returning this dress and request the RMA number. I will go on line to get the RMA and I hope the return and refund will go smoothly. At the moment I am having trouble getting the RMA number so no stars for returned product yet.
Regards
mrw24
"

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Rep reply posted 2012-11-20
A rep from Milanoo, milan2011, has responded:

“Dear Mrw24,
We strive for completing your satisfaction. That is because we view each and every patron as a customer for life .Please do kindly count on us ,we’ll do our best to solve the issue in a proper way.
Your case is followed by our support team as the case No. 00245777.The specialist has sent a new e-mail to you today. We’re looking forward to your reply.
You’re welcomed to share and post your shopping experience from milanoo at any time. We hope for the opportunity to do business with you consistently. Any consultation please feel free contact us.
Warm regards and best wishes for you~”


Verified
4/5

2012-11-16

"Very good websites with very affordable prices. Not all the items look exactly how they appear in the pictures on the website, but they are very close and still very nice. I would recommend shopping here."

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