"I ordered about 8 items from this company on 9/28. After waiting nearly a month to receive my order, I found that the mens XL I had ordered were in reality what seemed like mens smalls (I am a female, size 4 and they fit me much better than my boyfriend who typically wears a mens large). So I asked for directions on how to return it.
I spent $45 dollars on return shipping to receive my about $65 dollars back (i figured getting 20 bucks back was better than nothing). But clearly I was wrong.
The tracking information notes that it was successfully delivered on Nov 1. I have been in constant contact with these people and they just keep saying be patient. But they received it 12 days ago and still say they do not have it!
To me I see this as a fraudulent company selling things in wrong sizes and not returning money for returns. DO NOT BUY FROM HERE!
---UPDATE: After posting this review on numerous sites they "found" my package and are in the process of refunding me. "
"DO NOT TRUST THIS COMPANY - THEY WILL JUST TAKE YOUR MONEY. THEY LIE ON THEIR WEBSITE. Had a terrible experience with Milanoo and their customer service. They are marketing worldwide but apparantly have no one that writes in English so the emails from customer service are a mess, the translaton gets no where. I ordered a formal gown with custom measurements but when it arrived it was 8 inches too short! It did not even touch the ground in bare feet so you know what it looked like with heels! Customer service via email asked me to send them the measurements of the completed dress to compare to my order! They are not even quality checking before they send it out! OR they are no where near the work room.Then in badly translated English they asked me to send them a picture of the ruler I used! I would not recomend this company to anyone. They will most likely write some nice reply and apologize - that does not solve problems, you'll just geet the runaround."
“Dear RuthEH,
I totally understand what’s your feeling at the moment .Please be kindly understanding that we wish to do our best to ease the pain we may brought to you.
Each return case solution should be based on the enough evidence. It would be our great honor to get your cooperation. We humbly hope it’s available for you to send the ruler sizes photos to us so that the issue could be solved in an effective way asap. The case is being followed by one of our customer service staff at present .We cherish your feedback and look forward to the evidence sincerely.
With best regards~”
"Much like other people, I had a lot of issues with my Halloween costume. The long delivery time was annoying, but not a major issue. What has become a major issue is that the item I ordered does not fit and they are unwilling to help fix the problem. I custom ordered an item because the standard options would not have fit. When I received the item, I could not even fit the top up over my shoulders. The measurements required to get the fit did not cover the length of my legs or the length of my torso. Apparently, they have a general ratio that they use and if you fall outside of that range, there is nothing that they can do to help. I was willing to pay for shipping and handling if they would make another that would actually fit but they were unwilling to do anything. Avoid this company at all cost."
“Dear dph23:
It gives me a deep sorrow for that the previous solution could not fulfill your requirements.
We are more likely assist to meet your expectations fully .However ,we should strictly following the return policy which is listed on each item page .Your item is tailor made based on your information as promised, it will get useless even though you return it to our company. Therefore, no refund is offered for your order as the previous letters mentioned .We'd be happy to offer a discount accordingly as a gift to express our gratitude for your kind support.
We wish also to thank you for your suggestion about our custom model. Better model will be developed in a short future.
Please feel free to contact us if there is anything else we can do for you .
Many thanks and best regards for you.”
"Worst online shopping experience ever. Quality not well made. They are out of country. Merchant said will refund but takes over a month and they never wanted to refund, saying they never received item back. Shipping took couple of weeks to ship out. I paid extra for faster shipping service but still didn't received on time. Will never shop here again."
“Dear Angi33:
We highly cherish your feedback and wish to work the issue in the shortest possible time. Each refund is on the basis of your return package arrival according to our return policy. A prompt reply about your order No. would greatly oblige us .More further information about your order will be checked out very soon.We will do their best to offer the most suitable solution to your problem.
Look forward to your further reply.
Sincerely.
Wish a lovely day.”
"Absolutely wonderful store. Their jackets are the most amazing things ever. The affordable prices with the demure style creates unbelievable value. I just love this website. I will forever be a patron!!! "
"I bought a French Maide dress and it was better than expected, Materials were as seen in the picture and every part of the dress(gloves,stocks) was just perfect. shipping takes time and is some how expensive but overall it was a very nice experience. "
"I had placed an order for a zensuit, something I've never worn before and barely knew of. I ordered a large but after the order was shipped I thought it might have been too small. When it arrived I hesitantly tried on one of the suits but to my surprise it felt as though it was custom made for me, a perfect fit! The feel of this superlative suit was unlike anything I've ever experienced. The soft, silky suit caressing my body, felt as though it breathed and I didn't want to take it off. I plan to purchase more of these wonderful suits from Milanoo again and highly recommend them to everyone. Their customer support is the best I've ever met from a company. Others should follow their example. "
"I was looking for a swimsuit to wear on my cruise when I came across this website. I saw so many nice swimsuits and the prices are great. I ordered about 4 swimsuits and I am happy with the quality of each of them. I'm now purchasing some dresses as well and I'm excited to see how they turn out. I love this store!"
"I'd just like to let every potential Milanoo shopper know how awful the quality of their products are! I recently purchased two dresses - as I am looking for bridesmaid dresses- I thought I'd order two different styles to see the quality and cut. When they arrived I literally laughed out loud at how unlike their pictures are on the website!! The finishes are so cheap and tacky! I unfortunately did not have the opportunity to contact them within 7 days - and when I did - I received a very insincere email informing me that I will have to keep them. An exchange is not even an option. So now I am stuck with $300 worth of rubbish!
How disgraceful! I will never shop with this joke of a company again and will strongly recommend that no one else does!!!"
“Dear Bourgpamela,
I understand very well your feelings at the moment.
To our greatest regret we must herewith explain the details about the case . Return policy is stated on each item page to ease pain during the return process. We very cherish your feedback ,and more likely assist to have your requirement fulfilled. Unfortunately, your order was delivered on Oct 18, your first feedback e-mail was created on Oct 30,it’s already beyond the acceptance time. In accordance with the return policy ,request for return must be filed within 7 days based on the original delivery date of your package. We humbly apologize for unable to meet your expectations.
We wish also to thank you for the assistance you have given us. Greatly appreciated!
Many thanks and best regards for you.”
"The red bottom pumps I received are a great quality, Shoes fit to actual size and are very comfortable. Milanoo has a ride range of prices from low to high, there isn't anything they don't have!
Janelle"
“Dear glammama06:
Your support is the most motivation for us .We wish also to thank you for the assistance you have given us in our work and look forward to better cooperation in the future. We shall spare no efforts in endeavouring to be of services to you.
Much appreciated!
With best regards for you!”
"Milanoo is absolutely outstanding. Over the past few years, they have never failed to let me down. They provide a wide stock variety of clothing and it all looks absolutely fabulous. I am well pleased with the quality of materials they use and the fact that they never fail to deliver on time.
It's one of those stores where you either love it or hate it, and I absolutely LOVE IT!!!"
“Dear MatthewCarey:
I‘m writting here to thank you for your warm long time support accorded to Milanoo.It's very nice of you to posted the positive comment on this page .
We'd be happy to return your hospitality all the time.
With kind regards .”
"Great selection of shoes. Great prices. Overall a great website."
"I just received my order from Milanoo a couple days ago. The service was good, my order came even earlier than their estimated shipping time. I ordered a dress and a couple Halloween costumes. The quality for that money is ok, and the shipping was fast. Will order again from the store! "
"I ordered a costume on the 9 and received my costume on the 22 of this month October, so for me it was fast shipping. The quality and size was what I expected. Fully satisfied, ready for Halloween. "
“Dear victoria22:
Thank you very much for your compliment.Your trust and support is the most import motivation for us.We shall spare no efforts in endeavouring to be of services to our distinguished guests.It will be our honor to have you keep watching us, giving us suggestions and get to know we are better and better.
Wish best regards for you!”
"I bought a catsuit for my Halloween party this Saturday October 27th. I ordered it on 10/09. The website at the time clearly stated that the VERY LATEST it would arrive to my home would be 10/22. Curiously enough, Milanoo didn’t even SHIP MY ITEM until 10/23. I e-mailed their customer service yesterday morning at 7:30am, and heard nothing all day. This morning I found an e-mail that was sent from your “customer service” department at 2:53am, 18 hours later! The e-mail did not say much other than to provide a tracking number that offered an estimated date of OCTOBER 29TH. That is two days AFTER my party.
The reason I purchased a costume online is that between working full-time and taking classes full-time, I do not have enough time to go shopping. I thought that purchasing online would relieve me of any unnecessary worries on top of my already mounting stress. Instead, what Milanoo has done is send my stress levels through the roof – as I now must scramble to find a new costume in TWO DAYS, as well as waste my valuable time and energy doing this right now, and suffer the loss of the funds that I used to pay for this costume.
I would like each and every single penny of my hard-earned money refunded to me immediately. I am so furious with Milanoo's customer service, the incorrect “estimated delivery” times on the ordering page, and the fact that ANY HALLOWEEN COSTUME SELLING AND PROMOTING COMPANY would wait until the 23rd to ship ANYTHING AT ALL. They clearly have no concern for their customer’s needs.
I will NEVER shop there again and will make it my life's goal to warn others.
"
“Dear Mfabel:
We care about all of the problems you feedback all the time . It’s indeed our fault for your order delayed arrival. Considering the troubles you’ve met while shopping on Milanoo.com , we’d be happy to offer a reasonable solution for you very soon. The solution will be sent to your inbox directly as a privacy information protection.
Please kindly allow me explain to you why you were replied after 18 hours for your first e-mail .Milanoo is located in China , time difference problem is inevitable between our countries. To provide the best customer service experience to our clients,each case is followed by one specialist person in the whole return or exchange process. Your e-mail is followed by one of our customer service staff now.Your continuous support and attention is the most import motivation for us.
If there is anything else we can do for you ,please feel free to contact us .
Many thanks and best regard for you!”
A rep from Milanoo, milan2011, has responded:
“Dear Klh398,
We very value your feedback and still pay close attention to the treating processes of your issue .
Deeply sorry for that the return package has not arrived at our logistic center yet even though the tracking information notes that it was successfully delivered .The exceptional situation has been conveyed to our logistic dep urgently.Once we got further reply from them ,we'll refund you very soon .More details about the case has been advised to you via e-mail directly.Please do kindly have a check of your inbox.
Much appreciated for your understanding and support.
Warm regards for you.
Update:Thanks a lot for updating this comment.The refund is being processed now.Please accept my sincerest sorrow for the inconveniences we've caused .Each case will be highly support by one of our customer service representatives once we get our customers' feedback .
If there is anything else we can do for you.Please feel free to contact us.”