"I Recently shopped here and ordered a couple of Halloween costumes. They took my order knowingly there's NO WAY my costume will arrive in time because there located out in CHINA!!! So I cancelled when I realize its 5 days till Halloween & I still didn't receive a tracking no. They then let me know if I cancel they will charge me 30% of my order total plus the shipment!!! DO NOT ORDER FROM THEM!!! They're Thieves !! & FRAUDS!!! Worst Customer Service Ever! No Returns!! No telephone Number! Just EMAILS!! RIP OFF!!!!!! They will also Issue CREDIT that DON'T WORK!!!! Don't waste your Time nor Money HERE!!!"
"My order overall was average. I ordered 6 pieces. One was perfect, three were acceptable, one was not bad quality but it wasn't what I expected, and one was terrible. But I did get a free little gift that wasn't bad.
For the three pieces the quality was just as expected ...not high quality but exactly what I expected for what I was paying for, however the sizes were a little small (I have unusual sizes and I didn't want to pay extra for custom sizes, so I don't begrudge milanoo for this)
The one which was not bad quality was a $20 catsuit. It wasn't bad for the money, but it kind of ballooned in certain places and I didn't like how unflexible the fabric was (I was afraid to move too much because I didn't want it to rip)
The terrible one was just not like the image at all..and the worst part were the stockings which had no shape to the foot..it was just like a tube, with no bend to where the foot should be.
The little gift was a tie which wasn't bad.
The shipping time wasn't bad. A lot of people don't realize there needs to be processing time because a lot of these are hand-made and so they make the costumes THEN ship it. So it took about 3 1/2 weeks, which is fine because I expect up to 2 weeks shipping, and a week and a half for processing.
The prices were mostly fair for the quality (the most expensive one was the best), except for the one which didn't look like the image at all.
Based off of the other reviews for returns/refunds I've decided not to even bother with it....so I can't really say anything about that."
"I ordered my wedding dress in july 2012.I ordered it early my wedding is in Feb 2013 and payed with paypal. Order showed up couple days earlyer then expected dress is absolutly beautiful i love it! And im very picky!! Fabric is wonderful and dress fits like a glow. And prices You cant beat I got my dress for 200$ in store simalar was 1700$ I would defanatly shop at Milanoo again. I was terrified reading all these bad reviews but Im so glad i took a chance!!"
"My costume was fabulous and I got tons of compliments on it. I received the costume before the estimated arrival date too! Thank you!"
"Milanoo has a great selection of anime good! I ordered a pair of pillow cases at a reasonable price, and shipping was combined to reduce cost (saved more than 50% on shipping cost). However the time it took for them to process the order was fairly long, and I am very dissatisfied with the DHL shipping services (they shipped the product to Canada, where I live, then it was shipped across border to the states to two different location, in two different states before shipping it back to Canada.) The entire process took over week when I paid for expedite shipping and expected the package to arrive with in 3 days after it was shipped."
"My son wanted to be a Dragonball character for Halloween and Milanoo had the exact costume he was looking for. The ordering process was easy, the costume was cheaper than expected and it arrived in 10 days with normal shipping. No problems at all with the order and my son loves the costume!"
"Don't order from them if you expect your order to arrive in time for Halloween. I made an order over 3 weeks in advance for Halloween, only to get this...
"As per your questions, we would like to feedback as follows:
We are afraid that we cannot get your order arrived by October 26. The ETA for your order is around Nov. 3.
Please kindly wait for it."
Seriously? Why even advertise halloween costumes on your website if you cannot guarantee they will arrive in time for halloween. Over 500 costumes they say, and yet you won't be able to use them even if you give them 3 weeks to ship.
I tried their live chat, and no one responds. Finally after 1 hour of waiting, I get a response. "No one is available to answer your chat. Please try again later".
And still no update in details on what is holding up my order? CANCEL CANCEL CANCEL.
I hope I don't have the same issues as I have read on these posts regarding cancelling. This place is a hit or miss. If you need dependable and reliable online shopping, I would suggest you look elsewhere."
“Dear Californiaabc:
We highly respect your manner and apologize for these troubles we may have brought to you. It is acceptable for the review can be shared, posted and seen by new customer, Milanoo still gets room to illuminate toward the entire situation and try to ease the pain.
Please be kindly understanding that Milanoo is located in China and this makes the shipping time between our countries longer than any domestic couriers in your country. However, 80% of our stuffs are made to order and we are committed to shortening the whole time as well as providing the best quality goods to our esteemed customer, and this is also foreseen and implemented before Halloween. Milanoo also advertised those clearances at the last half of October and effort to ensure a timely delivery. You will also well informed for relevant information in regard to "processing time" has been specified right under the image in each item page since this is what item is normally processed. Therefore, you will always receive details about ETA(Estimated Time for Arrival) calculated by system as long as the order is placed.
Please also advised from Milanoo for live chat service is available Monday-Sunday EST 9:00PM-11:30AM, then we are ready for you during the time being. You are also guaranteed for any email replied will be responded within 12 hours.
Milanoo cherish your shopping experience and do as best as we can to fulfill your need. Currently we already had your order canceled and refunded, the transaction will be accomplished within 3-8 business days.
We thank you as a patronage of our customer.”
"I ordered a dress and paid in full. Yet the following morning I received an email saying payment was delayed, which in turn would delay postage. I tried to cancel my order and replace by a different method, but was told by the online chat help that I couldn't receive confirmation of this. I emailed a few times and have still not received confirmation or a refund. Poor service and I won't be using again."
“Dear essy710:
By checking with the order No. you left .Your case is followed up by the ticket No.00230659 now.We've already cancelled your order.We will process the full refund to you within 2 business days .Would you please have a check of your inbox ? We're looking forward to your further reply .I'm so sorry for any troubles we brought to you .If there is anything else I can do for you ,please feel free to contact me .
With best regards.Have a nice day !”
"OMG!!! I HAVE BEEN WAITING FOR A REFUND FROM THIS COMPANY FOR 2 MONTHS. IF IT TOOK 15 DAYS FOR ME TO RECIEVE MY ORDER,I'M SURE IT DO NOT TAKE 2 MONTHS FOR THEM TO RECIEVE IT BACK. I WILL NEVER ORDER FROM MILANOO AGAIN.I HAVE SENT PROOF THAT I SHIP THE ORDER BACK TO THEM AND STILL NO REFUND. PEOPLE, PLEASE BEWARE AND DO NOT ORDER FROM THIS SITE IT IS CLERLY A RIPE OFF AND A SCAM!!! "
“Dear LND4:
We pay close attention to your feedback all the time. The case was followed by one specialist with the case No.00210491.All correspondences can be inquired through this number.
Please be kindly understand each refund successful case should be based on the return package arrival .However, the return tracking number you sent to us is LC76297503US by USPS but no information could show on the website .So we have not received your return package until now. Your double check the tracking number with the post station and show us the results will be helpful for us to solve the issue in an effective way.
We very value the issue and wish do as best as we can to fulfill your need. Therefore, your kind cooperation is very important for the processing speed in this case . Please kindly send your further response to our customer service team via the e-mail address cs_en@milanoo.com
We thank you now for the courtesy of your early attention.”
"Trade with Milanoo.com is absolutely amazing. We deal with this company for 4 years and everything is good. Sales Department works very quickly and is very willing, to solve business needs.
Trading is a professional level, I am happy.
A word of advice for other customers. Clothing for our European clients, we ordered a little larger. Therefore, if you order - order one size larger.
Milanoo.com is the perfect business and recommend to all .."
"I love this online website! You can pretty much buy anything on this site. Love all the club attire and I just bought mine & my daughter's Halloween costume from them. Very high quality. I would recommend them to all my friends. "
"I was pretty skeptical because of all the bad reviews, but I am happy with the service I received. I emailed milanoo a few weeks before Halloween because the order was still processing, and the next day I got an email saying that the item had shipped. I tracked the order the whole time and it arrived very quickly -- from China! It is a black catsuit with removable mask, gloves, and feet, and everything looks and fits exactly as expected. The material is also of decent quality, not the thin crap they sell in halloween stores. Looking forward to using it for my catwoman costume."
"I went to order an anime body pillow case, when I asked them if it came with the stuffing as well as the case I was promptly told it was both. After I ordered, I was given JUST the case, when I complained about it they kindly informed me now (after having bought it) that it was just the case, and if I wanted to have the stuffing I would have to make a separate order.
Well that's fine and all, but the stuffing is $10, and they require a minimum order of $20, plus shipping.
If I had known before that it was just the case, it would have cost me $50, but since I had to order them separately it cost me $80, that's complete crap that first they'll lie to me, and then expect ME to pay for their bull. Classic bait and switch.
Even after paying an extra $30, with my expedited shipping they still pocketed the extra money for faster shipping, but went to FedEX and shipped it snail mail, instead of getting it here today like I was suppose to if they 2-3 day shipping like advertised I won't be getting it until the end of next week
TLDR, they lied to me to make a sale, when the product wasn't what I was told, they told me to pay extra to get everything I was told I would get, then went with the slowest shipping when I paid for the best.
I would NEVER order here again, and feel cheated by the fact I felt forced to order from them a second time to fix my order, which they should have done. Adding salt to the wound is the shipping not being what I paid for."
“Dear Teppie:
I would like to apologize for the inconveniences you have experienced while shopping at Milanoo.I feel so sorry for the description of the product misled you .We have required our relevant dep members to fix the mistake right now .We expect providing better service to our customers all the time.If there is anything else we can do for you ,please feel free to contact us .
Sincerely
Many thanks and best regards for you!”
"I placed an order for 3 dresses for my maternity photo shoot. OMG, they are gorgeous. I was so shocked at the quality since they were SO affordable. I wore two during the shoot. The other dress didn't fit over my belly, which is understandable since they aren't maternity dresses. But I am over the moon happy with my order and my photo shoot was a HUGE success! I will definitely be ordering again! "
"I got ripped off! Never recieved my order or any response from the company. Awful, I spent 170 dollars on here. Beware this online site!"
“Dear Cbutrica:
Please accept my deeply apology for the troubles you've experienced .As per your feedback,we would like to explain you as below: because one of the real products is a little different from the advertising picture shown on our site ,we humbly hope you could confirm if it's fine with you. If you could accept this slighltly difference we can ship it out .We're sincerely looking forward your response ,would you please have a check of your inbox as our customer service reprensentive already sent you the details?Your kind understanding and support is deeply appreciated !
Sincerely
Many thanks and best regards for you.”
A rep from Milanoo, milan2011, has responded:
“Dear Dp_highfashion:
I really understand you feeling at the moment. However, the order No. you posted on this page is not valid. The correct format should be like this one "en-uk_121026141918_253". May I have the correct order No. so that our customer service staffs can find you in our system. In the meantime , further details about the issue could be found out in an effective way. We will do our best to offer the most suitable solution for you. Regretting the troubles you’ve experienced.
Three contact ways are acceptable on our site .E-mai,live chat ,and telephone (0086-28-655-541-91).If you need further assistance ,you're welcomed to contact us with any way.
With best wishes to you !”