"MILLIAMP DID A GREAT JOB OF KEEPING ME INFORMED OF PROGRESS AND STATUS OF MY REPAIRS. VERY PLEASED WITH WITH PRICE SERVICE AND FOLLOW UP AFTER GETTING BACK MY IPOD. RETURNED WAY BEFORE PROMISED. I HAVE ALREADY TOLD MY FELLOW IPOD OWNERS IF THEY ARE IN NEED OF ANY I PRODUCTS REPAIR THIS IS THE PLACE TO GO. I FEEL THEY WENT ABOVE THE CALL OF DUTY. THANKS MUCH DANNY"

"The iPod arrived, as scheduled. It was in fine shape and works perfectly. I appreciate your good service and the QA checks your staff performed to insure the iPod worked correctly before you sent it to me. "

"Milliamp.com is a very professional company who kept us informed during the process of repairing our ipod. They are very fair in their pricing and fixed the ipod in a timely manner. We would use them again without question.
You can be assured that your any equipment sent to them for repair will be well cared for and repaired in good faith."

"I sent my broken IPod to Milliamp with broken headphone jack. It was so easy to do. You just click on what you need fixed and they can email you the shipping label. You print it out, tape it to a box, and you're done. I could do an online chat with a customer service representative to check on the status of my order and they were so nice. I received and email as soon as they were done fixing it, another one when it passed all the tests, and another one when it was being shipped. I got it back so quickly and it made my day. Afterward, I got an email, asking if everything was working alright and making sure I got my iPod. The company was quick, friendly, and reliable. Three things that I really want when dealing with such an important thing to me. :) Thank you Milliamp.

- Sammi"

"Dear prospective Milliamp customers,

At first, I was admittedly hesitant to send my daughter's iPod Touch out of state by mail for service. However, all of my fears were alleviated immediately upon calling their business. I just want to let you know how very pleased I am with every aspect of the repair process. In the initial telephone conversation when I placed the repair order, the person I spoke to was very pleasant, knowledgeable, and very helpful, answering all my questions in detail. The shipping was quick, easy, and cost-effective. The repair cost was very reasonable as well, much lower than anything I had found locally. The repair itself was completed quickly and I was updated on the status constantly, which was refreshing. I was never left wondering about anything during the time the device was out of our hands. And we received our device back promptly and in much better condition than we ever imagined! The option of having the battery replaced was a very nice touch as well. I would give every aspect of this process five stars, from start to finish. I will most definitely be a repeat customer for all of our Apple repair needs and plan on referring all of our friends and family to your company for their repairs as well, as everyone should have the opportunity to experience the fantastic customer service and excellent quality of work that Milliamp provides! "

"I am adding my name to the growing list of satisfied Milliamp customers.

When the LCD on my 5th generation iPod went out, I spent considerable time researching repair facilities. No one, including several local companies, could match Milliamp's customer reviews, nor could they touch Milliamp's warranty.
From the time of the creating of the initial invoice, to the point my iPod was back, I had regular updates for every step of the repair process (I also had the battery replaced).

What makes Milliamp really stand out, is they way they handled a glitch in the shipping:
Milliamp sent me an e-mail to notify me that the iPod had been shipped via UPS. UPS sent me an e-mail verifying that my iPod was in the system. In the UPS e-mail, I saw that the “Ship To” address was incomplete. I sent Milliamp an e-mail that there was a problem. They responded with the assurance that they had given UPS the correct information. However, they also said to contact them if there turned out to be a problem. Furthermore, they said if I couldn’t get through to Customer Service, to call Anthony on his cell-phone.

On the scheduled day of delivery, UPS Tracker notified me that the iPod could not be delivered due to an address problem, and that they were attempting to contact the shipper.
Needless to say, I was a little hot-under-the-collar. I tried calling Milliamp, only to find that they were closed for the day. So I called Anthony.

Here’s where my experience with Milliamp took a radical departure from the norm... Anthony did, indeed answer his cell. He then proceeded to calm me down. Then, instead of telling me to “call back during business hours”, or to “give it a couple of days”, he said, “Let me log into your account and figure out the problem.” We soon figured out the cause of the problem (on of those “Life Happens” events). He then said he would call UPS immediately. To make a long story short, within 15 minutes I had an e-mail from him with the results of his call to UPS. Throughout the next day, I had multiple e-mails from Anthony documenting the process, including a final one documenting the reception of the iPod. In other words, all of the events that I would have tracked on UPS Tracker, Anthony did for me, and sent me the screen-shots.

Any company can produce good service when everything works like it’s suppose to. It’s the service provided when things go awry that tells me the quality and ethics of the company. This experience suggests to me two things about Milliamp: First, they take their dedication to quality customer service very seriously. Second, the fact that the owner of a company like Milliamp, could take the time to personally handle a shipping problem for an individual customer, indicates that he probably doesn't have many customer service problems to deal with!

BTW- the repairs were perfect!"

"Well, so far I am VERY impressed with your service and company. From the time I sent it in to the time I received it back was only about a week. Email communication was frequent and informative. My issue was fully resolved--and for less than half the price Apple was going to charge me for a replacement model.

Rest assured, if the need arises, I would certainly do business with you again, and have already told several friends about your service.

Thank you for commitment to FIXING products, rather than just replacing them. It frankly appalls me that Apple doesn't provide a similar service. But I guess that just means more business for you
"

"I sent an iPod Touch 4th Gen to Milliamp on February 17, 2011, received by them February 18, for screen replacement. At the time I purchased the part and sent the iPod for installation of the screen, the Milliamp website indicated that the part was in stock. After the iPod was received by Milliamp I received an email that repair would take six to twelve business days. That seemed to be longer than the site led me to believe, but ok. A week later I received a robo email indicating that they were backed up but would be getting to it shortly. So far so good. Twenty days after Milliamp received the iPod I received an email saying that they were waiting for parts.

After another period went by with some generic contact I requested an estimate on the arrival of parts. I received a personal email from a lady who indicated that they had had a difficult time with parts supply disruption but that they expected to be able to conduct the repair within a week of the email. When I expressed frustration with the process (and posted a description of my experience) within fifteen minutes I received a personal call from the Owner of the company, Anthony Magnabosco, who personally described the supply line problems and the fact that some of the parts they received did not meet Milliamp's own quality assurance testing, leading to some additional delay.

Let me be clear. In electronics sometimes there are supply issues. There are also quality issues. Several times I have received DOA electronics. The reason why I have edited this review after its initial posting is that Milliamp went way beyond the norm in addressing my personal issue. Never before have I been called by a principal at an internet business to discuss actual availability and quality issues up the supply line. During our discussion Mr. Magnabosco stated that they were quality testing some replacement screens which they hoped to be able to use and that they expected to complete the repair that same day. He then called back to discuss an additional problem with the iPod (a dented backplate) which he then offered to replace for no charge due to the long delay in getting the repair done.

Next day I received a new-looking iPod touch which functioned perfectly.

No matter how high quality the business is, they can be slowed by issues out of their control. However, the measure of a business should not be determined when everything functions perfectly, but rather when there is an issue. This business faced and addressed the issue honestly and doubled its efforts to make everything right. They take pride in how they are perceived and they have earned their reputation. Five stars."

"Great service from this company. I really appreciated the emails telling me at what stage my iPod was in its journey from my home to their business and back again. When I had a question, they responded quickly. I would absolutely recommend this company."

"WOW! WHAT QUICK SHIPPING!
I ordered the battery and headphone jack on Wednesday evening and had them on Friday.
I switched the parts out in less that 30 minutes. Now my son's iPod is fully operational again.
Thank you for the quick shipping."

"***UPDATE EDIT***
Any company can make a mistake, but only the best can resolve problems well.
Following an email yesterday, I received multiple emails from the company. In customer service, they say the best customer is one for whom you can solve a problem. Take a complaint and fix what's wrong, and you earn solid loyalty.

I'll get around to thanking the company by email when I have more time, but wanted to be sure my public remarks reflected what has taken place since the first review.

I am leaving the original text below so anyone reading this can see how annoyed I was, and know how pleased I am by the significant response to my complaint.

Needless to say, I am impressed!.
==========================================end edit==
***Original text***
I wanted to believe that the prices and service from Milliamp.com were going to be as good as the reviews suggest.
The pricing was excellent. The communication frequency and clarity of each message is second to none. Unfortunately, the speed of service is nowhere near what their website claims.

I chose milliamp.com for an iPod battery replacement. Performing the work in "A few days" as described on their website would have been perfect in order to have the iPod back to my kids before their vacation.
Once the unit arrived on Jan 31, they sent me an email that the unit was there, and would get to a tech for the work in four to nine business days. If they get to it tomorrow (Feb 11), it will be exactly nine business days (that's a BIG if).

When I first raised my concern about the repair time that far exceeded the website's claims (on Feb 1), they replied promptly, but said that it was simply how long it would take.

No iPod, no indication that any work has started, and two kids who would have been better off if I had sent the iPod to Apple for replacement instead of believing the claims made by milliamp.com

I sent in a request this evening asking about an option to pay for express shipping. No, I don't feel I should pay anything extra to try to get the iPod back in time, but it's either that, or disappointing my kids."

"It gives me pleasure to write that I can join the brigade of excellent reviewers who made your effort on Milliamp a success.
My iPhone 3G is running fine and battery issue is no more. After the battery replacement I would say all other functionalities were 95% restored. I appreciate your hardship to watch the whole repair episode closely and offer me extras when there was an issue with the first replaced battery. You guys stick to your commitment and I have already referred you to few of my friends for the iPhone/iPod repair needs. Would definitely come back to you in future should there be a need.
"

"Full View
Testimonial
...
From:
Holland Cowger
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To: ****@****
I just wanted to write and say thank you for providing such a fantastic product!

I have Apple's 5th Gen 30GB U2 IPOD VIDEO and my poor baby was dying by the day. I couldn’t listen to music for longer than 30 minutes before it died and God forbid I shuffled through songs. I thought all was lost and my special iPod was dead.

Not so! I found your website, ordered a replacement battery, and in 4 days it was here. I bought the kit and installed the new battery in literally 5 minutes and voila! I have a brand new iPod!! I’ve listened to it on and off for a week and I haven’t had to charge it ONCE!!

Thank you so much for keeping my iPod alive!!

A very happy customer,

- H"

"This old lady managed to change the battery in her friend's aging iPod in a jiffy with Milliamp's wonderful kit and instructions. I am so grateful for instructions that say "This connection can sometimes be very tight, so keep your cool and don't get frustrated while you work it loose." Perfect. We hate to waste money and hate even more to throw things out that can still work well. Keep up the good work, Milliamp. I'm sure we'll be back when the kids find out the old girl can fix their precious stuff (and better yet, teach them how.)
"

"Excellent communication from the moment I placed my order until my iPod was returned to me. They notified when my iPod was received by them, the initial testing results, when my iPod was being tested post-battery replacement, final test results, and when they had shipped it back to me. I also got an immediate personal response when I emailed them with a question. The iPod runs perfectly and I couldn't be happier with their customer service. Needless to say, I will be recommending Milliamp to anyone I know in need of their repair services!"