"It’s been almost two weeks and still waiting for the products to arrive. Contacted support but no response
"

"Great selection, good price, fast delivery "

"Great company. Always on time. Always as promised."

"Monoprice used to be amazing. You could depend on them to have what you need and ship fast. The last time I ordered I get an email saying one of the items was backordered and if I wanted to cancel the whole order or wait. What about the third option of shipping the items available and then shipping the others when they come? I responded almost immediately and 2 business days later I have yet to hear a response. I sent another follow up asking on the status as the items are semi-time-sensitive and I need to know if I can work around it. Haven't heard anything. Just went to amazon and ordered something that will be here in 2 days.

Never going to buy from monoprice directly again."

"New out of the box and 3/4 of the screen has horizontal lines running through it making it unusable. Sent picture to monoprice who said it needs to be replaced. I have to ship it back, once they receive it it takes 24 hours to process, then another 3-5 days to ship me a replacement. So almost two weeks to replace a broken monitor that was shipped to me. I needed this monitor for this weekend and monoprice doesn’t care. Opted for a refund and taking my business elsewhere. "

"Because of the way that Monoprice (Paul specifically) handled my complaint about slow shipping last time I gave them another shot.

So in addition to boxes of Cat5, monitors, headphones, and countless connectors and other cables you can add bookshelf speakers and a giant beverage cooler to the list of things that I have happily purchased from Monoprice. The cooler works better than my friend's Pelican cooler and was much much less expensive than the compatible Yeti. The speakers are great, if much larger than pictured. I'm not sure if they were just messing me with or not but the cooler made it from Tennessee or thereabouts to Charlotte in like 2 days, in December, with weather and right before Christmas.

My irritation at having a project stalled because of one terribly slow delivery of a $2 part that weighed less than an ounce may have driven me a little insane and inspired me to write a bad review for a company that has otherwise been great to work with.

Seriously, buy your cables from here. My experience has been that the house branded electronics are great and the weird line of outdoor gear is by far one of the best values around.

previous review - item not tendered to UPS until 36 hours after order. This order will now not arrive until over a week after it was placed, needing to only go up the west coast to Seattle. Even Newegg looks lightning quick compared to this; hell Amazon can have me a comparable part in 2 hours. I want to support a company that isn't Amazon but not at the cost of having to sit on my hands for an added week because you're unable to tender items to UPS in a timely fashion. This will be my last order to Monoprice after having ordered dozens of items since 2008.

Out of curiosity (and because I'm sitting on my hands waiting for a part) I looked up my first ever order with Monoprice. For perspective, my first order in 2008 was heavier, cost less to ship, and was placed at 2:00 PST on the 10th of October. This order was delivered to Boston on the 13th having traveled 1,800 additional miles than my order that will take 8 days to travel to Seattle from Tijuana. Monoprice has changed for the worse in the last dozen years while everyone else has raised our expected level of service. "

"I seen the the advertisement, via email, for the items that I purchased, and the fast result in generating the invoice and getting the product out as a general plus. "

"Horrible products, bought Reclining Office Chair with Footrest, High Back Executive Computer Desk Swivel Chair with Adjustable Tilt Angle Metal Base Thick Padding Wide Seat and after 1 month problems started with incline and hand rests and when i contacted monoprice they mentioned they can refund or replace only with in 14 days after purchase and they mentioned they do not maintain third party vendors data so they cannot contact the manufacturer for warranty also.

Horrible products and horrible support for clients."

"I bought the Monolith headphone amplifier on 12/22 and I received it on 12/23. "

"Bought a 27” Zero G monitor that had the DisplayPort input go bad within 3 months. Monoprice replaced it under warranty, and the replacement had the same failure in about the same time. An identical replacement was no longer available, so Monoprice would only give store credit as compensation. I added $100 and purchased the next least expensive comparable monitor, which has also now had the DisplayPort go out within 3 months. Again, an identical replacement is not available, and Monoprice will only give me a store credit, so I would have to add another $100 to get a comparable monitor. The quality problems and return policy make this a never ending cycle designed to extract ever increasing amounts of money from me for hardware that is destined to fail well short of the warranty period. I will never buy from Monoprice again."

"UPDATE: After posting this review, Laura (customer service manager) promptly reached out to apologize and address this issue. She was extremely understanding of my experience and refunded me for the full amount while on the phone. In addition, she has offered to go above and beyond to look into the replacement parts (in the rare event that they are available). While the overall experience was quite frustrating, I am very satisfied with the support that Laura provided. Had I spoken to her initially, I know that this situation would have been rectified right away.

If you run into any issues with your Monoprice product, I would highly recommend discussing the issue with Laura and her team, as she will ensure it is handled in a prompt and professional manner.

---------

I am at a complete loss - I wasted over $300 on a defective product and just want my money back. I purchased the "Stage Right by Monoprice Studio Workstation with Dual 3U Rack Bays and 61-key Keyboard Controller Tray" 2 weeks ago and was very excited to receive the product. The box arrived broken with damage to a few of the main components of the desk, and I had to pay someone $20 to help me carry it up 3 flights of stairs because it was left at the front door of my building.

Not only did the product arrive with cosmetic damage, but it was missing SEVERAL parts. These parts were not even listed in the manual, as they were supposed to be inserted into the main components prior to packaging (plastic adapters needed to hold triad rods in place, etc.). It's impossible to assemble the desk without these pieces. I contacted support to request replacement parts by mail. I was informed that they will not ship individual parts. When I asked for the name of the part and dimensions so that I can purchase them elsewhere, Monoprice refused to relay this information to me.

Given that the product is unusable and arrived defective, I expected Monoprice to provide a full refund. Initially, customer support informed me that a refund was possible, but failed to disclose that they will only provide refunds or replacement if they receive the item back in perfect condition (because, according to them, the cost of this product is too high; which, yes, I am aware of, considering I'm the one who wasted my money on it...). After several days of back and forth with reps, just to begin the claim process, a rep finally informed me that they will not open a claim or refund me for anything until I ship back the item.

As I mentioned earlier, the entire package arrived DAMAGED. The original box is completely broken, and much of the original packaging (foam, etc.) was broken prior to arrival. Therefore, Monoprice expects me to purchase a new (huge) box and packaging materials, pack it all up myself, and then pay to have the item shipped back. (?!?!?!?) Not only is this a huge inconvenience for me (more so than it has been already) to purchase supplies and repackage everything without risking further damage, but I will also have to pay someone to help me carry the box downstairs just to have it picked up and returned to Monoprice. When I asked if Monoprice would be willing to compensate me for these added costs, I was ignored multiple times in a row. Unless Monoprice is willing to pay for this, I told them that I am unable and unwilling to return the broken desk.

I waited over 1 full week for a response to this issue via email. I followed up 5 separate times asking them to escalate the situation to a manager, and I was ignored every single time. I contacted the support chat today and received the exact same template responses that I received back to all of my emails. It was obvious that the rep did not care to read the details, as I was forced to explain the issue over and over, just to be told that they will not open a claim until I pay to ship back the defective item.

It has now been 2 weeks and I have still not received any support from Monoprice for this broken desk. I am beyond frustrated and cannot keep wasting my own working hours trying to get a hold of the company, just to get back the money that I am owed. I wasted over $300 on this desk, which is completely unusable, and Monoprice is unwilling to refund me unless I pay extra to send the item back. Based on this experience, I don't even trust that I would receive a full refund or proper support if I were to send the item back. A replacement would likely have the same exact defects, and then I would be back at square one (with even more costs incurred).

Also, when attempting to post a negative review on the product page, Monoprice blocked and removed my review from public view. The review does not appear on the site, and when I try to post a new review, it says that my review was already received. It is incredibly sketchy and misleading that only positive reviews are allowed on the website. Monoprice should not be able to pick and choose what information is made publicly available; hence why I am writing about my experience here. I asked customer support about this issue, and the rep consistently deflected, by saying that they are unable to see reviews on their end. When I asked if Monoprice moderates the reviews and regulates what is publicized, I was told, once again, that the rep is unable to see reviews. This did not answer my question, and it was obvious that information was being withheld.

I am desperately awaiting a response from Monoprice so that I can get my money back and finally purchase a new desk that actually works. For your own sake, DO NOT purchase this item or ANY items from Monoprice!!! I wish that I had seen realistic reviews prior to buying - had I known, I NEVER would have wasted my time, money, or energy on this company. Unless they can rectify this issue, I will never purchase anything from Monoprice again (and I recommend you do the same). You are better off spending triple the price on a quality product that actually works from a reputable company. Monoprice does not care about its customers and will gladly scam you for your money, over and over again.
"

"I ordered an in stock amplifier almost two weeks ago. I contacted customer service multiple times- It finally shipped two weeks later.

"

"The status of my package shows that it was delivered but it is not. And talk to the neighbors and it was not given by mistake to anyone.

They show that the package was delivered when it is not.

Jun 2, 2021
I'm going to update my review from 1 star to three since the customer service is very kind and great."

"love these ear phone may just buy more in the near future
"

"I ordered a ASTRO Gaming A40 and MixAmp Pro PS4 - Dark Grey (refurbished). When it came, it did not appear to have been refurbished in any way. It was heavily used and broken. There was hair all over the headset (animal and human), and the USB plug on the pre-amp had been broken off inside of it, and was rattling around in it. I called and requested a replacement, but was hoping for some assurance that the replacement would be in working order, and directed me to email ****@**** with some photos and a video of the piece rattling around. I did as she requested, but the email response was just a copy-pasted RMA response. The video of the preamp was never viewed. I received no assurances that the replacement would be in working order, or even that the customer service rep understood the situation. I changed my replacement to a return, and will not risk buying refurbished items from monoprice again, or anything else that might require me to rely on their customer service."