"I want to update my previous review from 4.6.2021. After posting the review, I was contacted by Paul S., CS Manager at Monoprice. He responded within an hour of the posting. Paul was very professional and very concerned about my experience. He explained Monoprice's policies regarding reviews and returns. He did a fantastic job of working to resolve the issues and went above and beyond to make sure I was satisfied. I appreciate it Paul and the company is very fortunate to have you! I have been a customer of Monoprice for quite a few years and will happily continue in the future... Great job!"

"No matter what the need has been, I've always been able to count on Monoprice to come through with a great value and great service. Whether it be HDMI cables, LAN cables, switches, wall plates, or wall mounts for televisions Monoprice is my goto source."

"Quality products and awsome prices will do my shopping from here.."

"The order did not come completely. Ask to send a shortage, or return the money - complete silence."

"I have made several buys from Monoprice online as well as their Ebay listings. I have used the guest checkout and the signed-in checkout of the website. Always trouble free transactions and excellent product. Shipping was always acceptable but a little delayed now because of Covid. Overall, I will be back again and again and again. "

"No phone or chat support during pandemic. Can't folks answer phones from home? This is a tech company! Says item shipped but UPS has only label info. Wait until pandemic is behind us before you order from them.

Update: Monoprice reached out immediately and credited my purchase and sent items in overnight Fedex. Excellent follow-up so I have rerated them. "

"Customer service called me and assisted me in getting y order taken care of."

"Their website is simply broken. You can't sign up for an account through Chrome version 87.0.4280.88 (Official Build) (64-bit). It'll work on Edge.

Nothing on the order confirmation screen shows an option to cancel. There seems to be a page where you can review your order status, but I had no clue how to find it.

If you try to call them, they have a message that says they are not answering phones because of the pandemic.

You will receive no confirmation if you try to use the contact us feature.

Your best bet is to wait until business hours and try to use the live chat, but in my case (only 3 hours into the first business day since my order) it was too late to cancel.

"

"I ordered an adapter for my video monitor that was supposed to be female HDMI to male DVI. When it came, it turned out to be male-to-male, but it was in a bag labeled female-to-male. So I tried to contact the store, but there was no phone number they'd give me; instead I had to "chat" by typing at a customer service rep. After about half an hour of this, the rep decided this was more than he could deal with (the product was almost $9, after all) so I needed to take a photo of the item, send it to them, and "chat" with a tech rep instead.

After another 20 minutes of this, I thought I'd got the issue resolved; they'd send me a replacement and I didn't have to send the erroneous item back. But a week later, I still hadn't got anything from them except surveys asking how the tech rep had performed. When I again contacted customer service, I got an apology - whoops, they'd forgotten all about me, but they were going to ship a replacement right out. A few days later, I got a message that they'd actually shipped it.

But when I received the package they sent as a replacement for the order that was incorrect, it was also incorrect in the same exact way. Apparently all the packages in their warehouse have the right label: "DVI-D Single Link Male to HDMI Female Adapter P/N 2029" but the wrong (Male-to Male) part is inside. Instead of correcting the problem by sending someone who could tell the difference to actually look at the parts and fix the problem, they simply sent me another wrong one. I'm beyond disgusted with this company; at this point I've been unable to use my new computer for 2 weeks, and spent over an hour trying to deal with them. Save your money and time, folks, and skip these bozos."

"the mic started to go quiet because fed ex does not know how to ship anything so the amazing customer support sent me another one free of charge and in 2 days and I got to try the newest Twix bar which they include and the mic is really good especially fr the price "

"Paul reached out to assist me in replacing the factory damaged/defective units rapidly and very kindly. I'm happy to say that what was potentially disappointing ended up better. Thanks again for your assistance, will certainly try Monoprice out again in the future.

As for the product itself, the DT-5BT speakers sound well balanced. They're lighter than I expected and do need some additional isolation/decoupling pads over what came with the unit, but, for the price point it can't be beat on sound. Syncing it to a 1Mii B10 was difficult as the devices would not pair and neither have an interface to select the other. I ended up having to use a third device (Cowin E7 headphones) to sync to the B10, then disconnect then headphones before they fully connected. This "tricked" the two other devices into pairing. Literally discovered this after about an hour or so of messing with distances, positions, interference from other devices, the works. Ended up then using the B10's dual pair to pair the headphones again, and now by just adjusting the volume knob, I can seamlessly switch between headphones and speakers.

As far as latency goes, these BT 5.0 are pretty good. They do occasionally slip a bit (could be the B10 or the speakers) when watching videos or gaming, but tend to bounce back fairly quickly. I suggest running all audio enhancements off from Windows Sound Control Panel to minimize latency as much as possible if using a B10-like soundcard device, or using the aux connection when latency is absolutely unacceptable.

Overall, happy with the purchase and will certainly be back to build out more. Once again, thank you for turning my experience around Paul."

"I called Monoprice 800 number for customer service inquiry. Due to Covid, the phone line operation is suspended and I was instructed to use chat or e-mail features on-line at Monoprice.com. I went on-line, used the chat feature, and immediately was connected to a customer service rep. Due to Parkinsons disease I have difficulties using keyboard and my response time using chat is long. I have tried using chat at other companies' websites and I am usually automatically disconnected when there is a long response time. But at Monoprice, the customer service rep stayed with me, was patient and made sure that my needs and questions were addressed. She then followed up with an e-mail summary of discussion and further instructions as to how to proceed (I had questions about a shipment and the RMA process). Overall, an excellent experience professionally handled by Monoprice customer service."

"Last time I order from them forever! Their website somehow selected an old address on my last order even though I manually typed in my correct address. There was no way to cancel the order or correct the address. I put in 2 service tickets which were ignored. Of course, order was 'delivered' to the wrong address and they are refusing to take any action to assist with this issue. NEVER AGAIN! I have no confidence I will actually receive what I order.

-----EDIT----
The resultant issue has been resolved. It is sufficient to say an escalations manager stepped in and resolved the issue. He did advise some training will be put in place to catch issues such as this one that might otherwise fall through the cracks. I am willing to work with them more."

"Monoprice cables have a lifetime warranty and they just replaced my three year-old cable with no issues. Their website leaves a lot to be desired, but if I can find what I need, I know I'll get great quality, fast shipping, and good support if any issues arise."

"My inquiry about connectivity of the Sub Woofer to my stereo system via email is being answered quickly. MONOPRICE responded quickly "