"easy and simple and painless
"

"it is so complex to pay that i will find another supplier"

"I ordered a a Tele-type guitar on the 11th, got it on the 12th. Shipping was only $9.50! The guitar is well finished, frets are well done and the pickups actually seem to be good quality. Overall a more than acceptable guitar. The gig bag is also first rate, came free with the guitar. I've paid nearly $50 for a similar one! Overall, I have to say that I would definitely recommend the Indio guitar and Monoprice."

"Impossible to screw in one of the spikes for one of the speaker stand bases. Emailed Monoprice and asked them to correct the defect. Have heard no response and have no reason to believe I will receive a response to that email."

"I had ordered 6 items on my order and only received 3 items, I misunderstood it to be an issue but the awesome customer service team at Monoprice immediately addressed the problem and rest of my items have been shipped. I'm pretty impressed with their customer service and how much they care about customer satisfaction. The cherry on top is their prices are always awesome.

Thanks"

"I always check on monoprice website before I buy any tech products. They have 4 tenants which define their company price, their support, their flexibility, their quality. Because of these tenants customers can rely on them making it right. I have had issues where just got the wrong person, but if you escalate or talk to someone it gets resolved. "

"I purchased this HDTV Cat6 HDMI distribution system a year ago, and I had issues with receivers that kept failing, and Monoprice is replacing the whole system. They even paid for shipping both directions, and no one does this anymore, I will get all of my audio-video gear from them."

"All of Monoprice's products are of the highest quality. But recently the shipping service has fallen behind. It can take several weeks to get delivery and even then the orders have been getting screwed up and don't even think about getting through to customer service on the weekends. Still you can't go wrong with the products themselves."

"Love this monitor! Came in perfect condition and looks smooth, no dead pixels, no scratches and is crisp and clear."

"I have purchased, or recommended for purchase, many products from Monoprice over the last few years. Most of what I have recommended (and my company has purchased) has been computer networking products. This has included bulk CAT6 cable, fiber and copper patch cords, keystone jacks, patch panels, wall plates, etc. These are products that I directly work with and install. I have been very satisfied with the quality of the items I have worked with and keep coming back for the unbeatable prices. "

"The item I purchased was lost in shipping. When I contacted Monoprice, they quickly researched the problem and sent a replacement. It was an item that was urgently needed, so all ended well, thanks to Monoprice."

"I needed to return some items and it was no problem."

"I ordered a pair of TrueWireless Earbuds, but it was lost in shipping (not Monoprice's fault). Monoprice immediately expedited shipping of a replacement to me in Canada. Excellent and prompt customer service. As for the earbuds, excellent as well. It's their Monoprice TrueWireless Earphones IPX4. Easy to pair, intuitive one-button control of features. Great value."

"They have great quality products for low prices. Yes, you have to pay for shipping, but the price is still less and quality greater than anything you buy from some sketchy Amazon 3rd party reseller. I also received quick chat support when inquiring about an item's compatibility with another item they sell.

The shipping via FedEx is really bad, though. I live in Northern CA, and Monoprice ships from Southern CA (usually). FedEx initially tells me that I should get the delivery the next day, but it ends up being delayed for 3-5 additional days for inexplicable reasons. That's not Monoprice's fault, but just plan for this if you need something quickly."

"My order got lost so I contacted customer service. They immediately sent out a replacement order which I received in a few days. Great customer service!"