"First of all, Monoprice had what I was looking for at the best price I could find. After ordering, I inquired regarding delivery, since the items were coming separately, but I only received one tracking number, and they responded right away. Both items came in a short period of time. Unfortunately, they wee not compatible with my system, so I requested to return them, and Monoprice provided return authorization and shipping label, and I received credit right away. Every aspect of my interaction with them was outstanding!"

"I had an issue with one item I purchased at Monoprice (first time I've ever had an issue with one of their products) and their support team went over and above what I would have expected. They helped me solve the problem and get a replacement easily. I was surprised at how they were able to offer me several options to rectify the situation. Big fan!"

"Every transaction with monoprice has been a good $ point, and a good, reliable product.

They are not always the cheapest, but when I can find cheaper, the product quality is oft substandard.

Shipping is slower than Amazon Prime, but otherwise, very good. "

"I have had great experiences with all items purchased through Monoprice. All items have such great prices and their support has helped me in any and all situations if the items received are not perfect. Thank you Monoprice! "

"Fit and finish 5 stars. Frets are nicely smooth also. I highly recommend this product!"

"I have been ordering from Monoprice for well over 10 years now. Every product that I have bought is of high quality. They have always stand by their products and their lifetime warranty. Anything that has failed, they immediately replace. I highly recommend them for all my and your electronic and cable needs. Especially their amazing 12 gauge speaker, hdmi, and network cables!"

"I was a bit hesitant of this seller at first, leaning in the "too good to be true" mindset. I am happy to report that the guitar was excellent and praised by my luthier (who sets up all my axes). I can check all of the boxes for this one, price, quality, delivery, response to questions about delivery. I give them a 10/10."

"I purchased my guitar combo amp from Monoprice at a very good price. When I received my amp I was pleased with the sound and it had adequate power for rehearsal and smaller venues. However, after a few months my amp developed an issue. I will say at first I was pretty displeased with how quickly the amp developed issues since I only used in in home studio for practice. I was unsure how Monoprice would handle the warranty since I wasn't familiar with the company. I must say I was TRULY impressed with their courteous and speedy service! I've dealt with many different companies during my decades of playing musical instruments and I will say that Monoprice's warranty service stands with any of the more well known companies (and surpasses many) that I've dealt with. Any company can have problems with their product but if the company stands behind their product and warranty that's all you can ask. I would have no problem recommending Monoprice. "

"I've purchased a cable from Monoprice, which happen to have a defect. I've notified the company and they have sent me a replacement ASAP and didn't even ask me to return the old defective cable. Create customer support, which is more of a rarity in corporate America these days. "

"I purchased the mount after reading all the positive reviews. After installing it I am very happy with how it turned out.
The only negative experience I had was after following the instructions and mounting the bracket, I measured to see how much clearance there would be for the top of the TV. It turns out not enough and the TV would have hit the Ceiling. Not Monoprices fault because all TV's are built differently. I do think a warning should be on the instructions to remind the installer/customer to check.
I removed and reinstalled the bracket 4" lower and the Mount now works perfectly. It does make some minor clunk sounds when going up and from what I hear that is normal. I was wondering if i can add some Lube or something like that to get rid of the noise.
Bottom line i I would highly recommend this mount to anyone looking to mount their Big Screen TV over the Fireplace. "

"I am very impressed with Monoprice customer service. I would definitely shop here again. "

"Excellent Customer support"

"Hello All.. I put in a ticket with ****@****. After putting in the effort to get my cable replaced I was directed to ****@**** because access to warranty claims is different? depending on where you bought it.

Its now 4 months later and multiple attempts to get my issue addressed.

Not a fan anymore.

"

"I have revised my original review after customer service reached out to resolve the delay issue with my order.
I beleive if a company is genuinely concerned and willing to make amends for any shortcomings, it speaks volumes about their integrity."

"I'm happy with Monoprice products and prices. However, my recent experience with shipping time is very disappointing.
My order shipped 4/29 from California to Virginia via Fedex. It took a full week to arrive at a Fedex facility 15 miles form me. Then, amazingly, it was transferred to the US post office!! Estimated delivery showed another full week to delivery. As of 5/11, I have still not received the order. It escapes me as to why Monoprice would use Fedex, only to later have them transfer to US post Office. If Monoprice used US post office to start with, it would have taken at most 5 days to deliver from CA to VA, not 2 weeks+ !!!

Edit 5/16/20. Customer service contacted me and apologized for the delivery time. They plan to follow up with Fedex on the bad delivery time and the Fedex to US Post Office process. Products finally arrived (15 days in shipping). Monoprice has the best product selection and prices. I remain a loyal customer. "