"Every time I shop at Monoprice I get the best electronics I am looking for. I've bought HDMI Cables, Apple iPhone Chargers, Cat6 Ethernet Cables, Headphones, home LED lightbulbs...etc and I still have everything in great working condition! And anytime I have a question about products, all I have to do is have a live chat with an agent and I get my answers quickly and they even send you a link showing what you need! Best place to shop for all your electronics, I promise. :)"

"I would like to be honest for those who are thinking about buying this machine,it was an open box deal,the machine showed up 1 week early and completely damaged free,the packing was perfect even the box,however there was parts missing which is fine but I was missing the sd card.this wouldn't be a big deal except that the machine doesn't work even with the usb cord that is supplied.so I haven't even used the printer yet and owned it for a week already,the only reason I'm giving 5 stars is the customer service agent was very kind and hopefully got me back on track."

"Great product at great prices with lightening shipping. Highly recommended. Thanks"

"I ordered a few items from Monoprice without a problem. Then a somewhat larger order never arrived before Christmas, or at all. Twice I contacted Monoprice to ask where the package was. There was a tracking number, but they had not received a signature from anyone, and we couldn't find the package anywhere. At the same time we received dozens of packages at this address from the major carriers without a single problem.

Monoprice never responded to my inquiries about the delivery. I filed a dispute with Paypal, whose automated dispute resolution leaves a lot to be desired. They are not handling it as well as the credit card agencies I've dealt with, as I've had a few disputes over the years and it seems the credit cards always handle issues quickly and fairly.

Avoid Monoprice or risk paying for a product you never see."

"I've never had a bad experience with this store. "

"I purchased a 3d printer, which developed problems while under warranty. Monoprice said they would fix the problem, so I sent it to them, which began a long and frustrating process to try to get a working printer.

First they lost my return in the warehouse, so it sat for weeks without any action from Monoprice, and the first few support staff that I contacted couldn't figure out what had happened. Eventually after a few more support attempts, I reached someone who said they could just send me a replacement. So a week later, I received a replacement which was some other beat-up used printer, and was dead-on-arrival.

When I contacted support about it being dead on arrival, they literally told me that I should just buy replacement parts and fix it myself! Let me reiterate -- Monoprice sent me a broken printer, then suggested that to resolve it, I should just buy replacement parts myself!

After a few other attempts to contact somebody helpful (with more than one employee saying that they were unable to help me), I finally reached someone at monoprice who agreed that if I returned that broken printer, they'd send me a new one. I'm supposed to be getting the replacement soon.

The whole process has been so difficult and time-consuming. My only recommendation is if you're buying Monoprice products, only buy through something like Amazon, and if you have any problems, just return/refund it via Amazon, and don't bother contacting Monoprice customer service."

"I purchased some merchandise last evening in error. They were closed by the time the order went through, so I could not cancel. I contact customer support the moment I get up in the morning asking them to cancel the order. This is less than 7 hours later and they refused to cancel my order. I asked for my ticket to be escalated to a manager but 8 hours later they ship the merchandise. You're telling me that nobody could be bothered to call someone in their warehouse to cancel an order over 8 hours?

This is why I have trust issues with companies I've never used. "

"Ordered a 16 inch drawing tablet for sons Christmas. Came with a bad pen. Call Monoprice on Jan 2nd. Was promised a new pen would be shipped out and arrive in the next 14 days. Called back on Jan 22nd to find out no pen has been sent out. Also found out they never planned to ship it. Wasted 20 days waiting for parts, son still can’t enjoy his Christmas gift because Monoprice’s lies. Best Monoprice would do is a 25 dollar refund and told me to get parts from a third party vendor from Amazon. Still waiting on parts for sons Christmas gift. What a sh**y job Monoprice. I waiting for a pen from Amazon and hope it works with tablet or I got to find another one. Will never order from this company again after waiting for 20 day and no one at company tried to reach us. Company had my phone number and my email. Company didn’t contact anyone, just lied and failed to ship out replacement parts. So I’m posting on reviews sites today my experience with this company. Thanks Monoprice for F-ing up my son Christmas. "

"Frankly, I made the purchase of my Strata bread-machine from Monoprice, because it was the least expensive I could find. I had not expected much because almost all bread machines I see advertised have a horizontally oriented loaf pan. I do not think that is good engineering, because kneading is assisted by the weight of the dough ball against the paddle and by the narrow space between the paddle and the walls of a vertical loaf pan. To my surprise, the Strata is a vertical machine. Also, the machine has other functions, such as a fermenting vessel for making yogurt. It provides just the right temperature for the process. My machine arrived promptly, and I am now enjoying good homemade bread and yogurt. "

"After 3 prints the PSU exploded. After reaching out their support they're going to send me the replacement"

"After alot of reserch I chose monoprice 3d printers, as the reviews were all really good and the main reason I went with them was the warranty as well as I had asked a few questions before I purchased and the agents were really helpful. The quality of the mini v2 is great and the price is even better. I look forward to upgrading to a more advanced printer and I’m really excited to see what this printer can really do! Thanks monoprice for a great product and for all the support and help with the piles of questions I have had :) "

"I have it for about a month, try few different type of food, speed, easy of use is what I am looking for. I like it. nothing more , nothing less. Only thing I want them to improve is the manual can be more detail and with some basic temperature and time table for the beginner."

"1st order was delivered late and was missing 6 out of 5 items, after I had paid additional for 3 day delivery. Replacement was supposed to be expedited, I followed up 2 days later and the replacement order had not left the warehouse. 2nd follow up on the replacement order I was told the cables were on back order and not available. I canceled my order and went to Amazon."

"I had some issues with a product purchased from Monoprice, but they worked to make it right. They stand by their service and products. Great company and will buy from again."

"I ordered the "open box" HD Base-T Extender Kit but one of the two external power supplies was missing. This extender was part of a huge church AV project and I didn't realize the missing part until just after the 90 day return window. Unbelievably, they would not accept a return and did not even sell a replacement power supply. $200 out the window. Never again."