ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2023-06-28

Cables and electronics

"I like their cable finder. Good return policy. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-07-18
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-28

A Great Experience

"Good to excellent quality products with fair prices. I've been shopping with Monoprice for years. Thanks for a great experience each time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-07-18
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-28

Great speakers, Awesome service

"I had a Great experience. The website is smooth"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-07-18
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-28

Good stuff cheap

"Idk what to say. I have purchased quite a bit from monoprice.com. The stuff I have received doesn't disappoint for the price. Maybe there's some things I wish they did differently. All in all, I still rank them very high on the quality vs affordability scale! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-07-18
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-28

Great Products Of Quality

"Im a DJ who relies a lot on high quality products for Audio and Monoprice has been able to provide my new favorite audio cables. I trust these with all my events and equipment."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-07-18
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-28

WORKED GREAT

"It what it was suppose to."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-07-18
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
4/5

2023-06-28

Simple to use and works great but buttons are loud

"The price point, simplicity of using it (buttons, no app) and how quickly it gets up to the right temp make it great, but pressing the buttons to adjust the temp is loud and we couldn't use the box to store it so it feels slightly more fragile than it is. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-06-29
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 4-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-28

Excellent quality

"Easy to find what I was looking for with dimensions clearly listed. Arrived on time and was easy to put together and solid piece of equipment."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-06-29
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-28

No problems with order and great value

"No problems with order and great value"


Rep reply posted 2023-06-29
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-28

100% Satisfied

"Monoprice delivers exceptional quality products for affordable prices!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-06-29
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-28

Good price. Good service. Fast delivery

"Good price. Good service. Fast delivery "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-06-29
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-28

Great products and delivery is excellent and customer support

"Highly recommend Monoprice to all my family and friends great products a price"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-06-29
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
3/5

2023-06-28

Shipping takes too long

"Shipping takes too long when they're sending it clear from Timbuktu. Shipping when they were in rancho Cucamonga was very fast. Shipping now took over a week. They had said that it would be two days less than it was but then there were delays. Myself I'm now looking at other options for purchasing. I can pay a dollar or two more and have it delivered the next day with some services."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-06-29
A rep from monoprice.com, polancomonoprice, has responded:

“Hello,

Thank you for your feedback and I apologize transit times are slower than expected. In order to receive an order quicker I highly suggest upgrading your shipping options. Please contact me at escalations@monoprice.com and I'll be glad to offer free upgraded shipping on your next order!

Thank you again and I appreciate you shopping with us.

Regards,

Laura P.
Customer Service Manager”


Verified
2/5

2023-06-28

unit was defective

"unit was defective, asked for replacement 2+ weeks ago, I have not heard anything."


Verified
5/5

2023-06-28

As good as always!

"I am so happy these headphones were still available after all these years. They are my workhorses, cheap so I don’t worry but fantastic sound. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-06-29
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager