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0.00/5

Verified
5/5

2023-02-14

Thanks for fast service, but your website has some hiccups

"cable tie releasable, 100 pcs"

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Rep reply posted 2023-03-31
A rep from monoprice.com, polancomonoprice, has responded:

“Hi Christopher,

Thank you for the 5 stars and for your feedback. We are working hard to improve our website and should have some exciting updates coming soon! :-)

Regards,

Laura P.
Customer Service Manager”


Verified
5/5

2023-01-05

KICKASSZ

"I RECOMMEND THIS SUBWOOFER TO ANY ONE. I AM VERY PLEASED WITH THE SUB AND I CAN'T WAIT TO GET MY OTHER ONE I JUST ORDERED."

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Rep reply posted 2023-01-05
A rep from monoprice.com, polancomonoprice, has responded:

“Hello Norman,

Thank you for the great review! I hope you enjoy your second subwoofer as well and We look forward to doing business with you in the future.

Regards,
Laura P.
Customer Service Manager”


Verified
1/5

2022-11-28

Shipped wrong item

"I ordered bike tires and received computer cables. They asked for a photo of what I received. They apologized after several days, and still have yet to refund me, or even provide a return authorization. They said the original tires I ordered are not available. I have had good experiences with Monoprice in the past, but I do not think I will be ordering from them again."

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Rep reply posted 2022-11-30
A rep from monoprice.com, polancomonoprice, has responded:

“Hello Adam,

I greatly apologize that you received the wrong item and the one you purchased is now discontinued. Your refund has been processed and should appear in your account within 3 business days. I left a voicemail with this information, and you're welcome to contact me at escalations@monoprice.com as well.

Regards,

Laura P.
Customer Service Manager”


Verified
5/5

2022-10-08

Good Products, Great Value

"I had never purchased anything from Monoprice before and I was building a new PC and needed a new monitor. I always do extensive research when shopping for electronics, especially computer parts. With what I wanted to spend and the type of monitor I was looking for (27" 1440p 120hz+) Monoprice had the best option hands down. A big part of why I chose the monitor was not only the specs it offered or the great price but also the Monoprice warranty, most notably the "Pixel Perfect Guarantee" which I unfortunately got to put to the test. The first monitor they sent me had a few stuck pixels BUT they issued me a return label right away and sent me a new one immediately after receiving it. The 2nd one is flawless, I'm looking at it right now as I type this. The "Pixel Perfect Guarantee" lasts for the entire 1st year you own the monitor too! I will definitely shop with them in the future."

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Rep reply posted 2022-10-10
A rep from monoprice.com, polancomonoprice, has responded:

“Hello Yzass,

Thank you for taking the time to leave a review. I'm glad we were able to replace your monitor and that it's now working well for you.

We look forward to doing business with you in the future.

Laura P.

Customer Service Manager”


Verified
5/5

2022-09-21

Great cables.

"Great cables. Fedx did a crumy job of shipping, but seller refunded my shipping cost."


Rep reply posted 2022-09-27
A rep from monoprice.com, polancomonoprice, has responded:

“Hello Jerry,

Thank you for your review. I'm glad our staff took care of your shipping fees, my apologies Fedex was delayed.

We look forward to doing business with you!

Laura P.
Customer Service Manager”


Verified
5/5

2022-08-29

UPDATE: Guitar damaged during shipping (cosmetic). Monoprice made it right!

"Overall good product. Would recommend or do business again.

UPDATE: From the earlier review Monoprice reached out to me regarding the damaged guitar. They offered a no hassle exchange. The item is now on backorder so instead they offered a partial refund. The damage was no fault of theirs but they still made every effort to make it right. This was my first experience with Monoprice. What a great experience.
"

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Rep reply posted 2022-08-29
A rep from monoprice.com, polancomonoprice, has responded:

“Hello,

Thank you for your review. I'm glad we were able to get the situation resolved. Once again my apologies your product arrived damaged.

Regards,

Laura P.
Customer Service Manager”


Verified
5/5

2022-08-20

Headphones broke

"They're good headphones for the money. "

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Rep reply posted 2022-08-22
A rep from monoprice.com, polancomonoprice, has responded:

“Hello,

Thank you for the feedback and review. I'm sorry that the headphones are not working as expected. We will be glad to replace your headphones. I have left a voicemail and sent you an email, please get back to me at your earliest convenience. You can also email me at escalations@monoprice.com.

Regards,

Laura P.”


Verified
5/5

2022-06-26

Great product

"Needed an Ethernet cable. I heard monoprice has great value for their products. Shipped and arrived within the stated timeframe. I’m happy with the purchase."

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Rep reply posted 2022-06-29
A rep from monoprice.com, polancomonoprice, has responded:

“Hello,

Thank you for a great review! We look forward to doing business with you in the future.

Regards,

Laura P.
Customer Service Manager”


Verified
5/5

2022-06-03

Monoprice consistently delivers on time & under budget.

"With the items I want in stock, quickly shipped, and carefully packed - I get my orders just as as I requested them.

An added bonus is that Monoprice charges actual, not calculated, shipping - so ordering several small items to arrive together gets all the calculated shipping at time of purchase returned to you.

The two times I've had delivery issues - 1 box stolen, 1 crushed - Monoprice customer support was fast, painless, and smart about solving my problems either with a refund or expedited re-ship - this is how to create loyal customers, be loyal to them at a corporate level and we'll pay nominal upcharges knowing that the company has us covered.

"

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Verified
5/5

2022-06-23

they delivered quick and easy

"I got what I ordered, after I ordered it. Not much to say, I like it simple and easy"

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Rep reply posted 2022-06-24
A rep from monoprice.com, polancomonoprice, has responded:

“Hello,
Hello,

Thank you for your review! We look forward to doing business with you in the future.

Regards,

Laura P.
Customer Service Manager”


Verified
1/5

2022-06-20

Regret purchasing

"No update on purchase after 3 weeks. "

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Verified
5/5

2022-06-16

Delivered on time at a good price

"Delivered on time at a good price"

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Rep reply posted 2022-06-17
A rep from monoprice.com, polancomonoprice, has responded:

“Hello,

Thank you for a great review! We look forward to doing business with you in the future.

Regards,

Laura P.
Customer Service Manager”


Verified
5/5

2022-06-16

Excellent!

"Excellent in every regard!"

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Rep reply posted 2022-06-16
A rep from monoprice.com, polancomonoprice, has responded:

“Hello,

Thank you for a great review! We look forward to doing business with you in the future.

Regards,

Laura P.
Customer Service Manager”


Verified
5/5

2022-06-15

Excellent quality, packaging, fast shipping, excellent prices. Highly recommended

"Have two THX certified speakers, center channel and subwoofer, very pleased with both. Also 4 ceiling speakers for home theater. Excellent quality. Fast shipping and very well packaged."

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Rep reply posted 2022-06-15
A rep from monoprice.com, polancomonoprice, has responded:

“Hello,

Thank you for a great review! We look forward to doing business with you in the future.

Regards,

Laura P.
Customer Service Manager”


Verified
5/5

2022-06-14

MonoPrice 40watt bass combo 10

"The speaker in the cab is a bit weak. The power amp is reasonable. sounds unexpectedly good when patched into a live system."

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Rep reply posted 2022-06-15
A rep from monoprice.com, polancomonoprice, has responded:

“Hello,

Thank you for your review! If you would like technical assistance please contact us and we'll be glad to help.

We are available via phone at 877-271-2592, Monday - Friday: 6:00AM - 5:00PM PST.
We can also be reached via chat Monday - Friday: 6:00AM - 6:00PM PST.

We look forward to doing business with you in the future.

Regards,

Laura P.
Customer Service Manager”