"CS - Victoria M was awesome! She was fast, friendly, efficient, sweet, knew what she was doing, and funny. I would love to have her assist me again!
Thank you!"
"I ordered the wrong ethernet, non-insulated, network cable by mistake. I needed a STP shielded cable instead to run video. A very nice person named Victoria M. came to my rescue and helped me make the exchange. You just know when you are in good hands by the way she handled the whole transaction. Thanks again Victoria and thank you Monoprice.com for having such good people in your employ!"
"Fantastic customer service! Always a pleasure! Thanks so much to Victoria!"
"Victoria M was very helpful and addressed questions related to my order very quickly and satisfactorily. I've made several purchases from Monoprice over the years and have always had a positive experience."
"Great service and support for years. Two days ago they started a 10% off sale. I had been waiting for 6 months to buy all of my new home theater wiring and so far they did not have a 20% off sale or free shipping plus discount sale. This was a rather large order so I was patiently waiting. Well I ordered when the 10% off sale started because I really need to get working on the theater. Well today I got to my email and they started a 10% plus free shipping sale. On my order that is equivalent to 22% off! So i contacted support and they were kind enough to refund the 26 dollars in shipping on my $250 order. That made my day! YAY!!! Monoprice is great. I do A LOT of business with them through my work too."
"I have always had a very good experience with Monoprice. That always have very competitive prices on quality products. I order from them often and always check there first to see if they offer what I am shopping for. Even when I had a question/issue with my order, Victoria on the Customer support team was very helpful with her support. I only have high expectations when dealing with online stores, and Monoprice never lets me down."
"I was dumb and forgot to use my coupon code and they adjusted my order for me in under 5 mins. Awesome aha woo!"
"You ignored everything I said in my emails and blindly gave me a refund I didn't ask for. I specifically said to not give me a refund.
I ordered 3 of the same item on black Friday. The items are now almost 12 bucks more than they were on black Friday. You claimed that the items got lost in shipping, which is already sketchy, but understandable. The problem is that you ignored both of my emails saying I DO NOT WANT A REFUND, and to ship me the product when it comes in stock. The rep just blindly issued me a refund. This means one of two things happened, the rep either didn't read my emails or your company is trying to short change its customers on black Friday deals. Both of these things are terrible."
"I've bought from Monoprice several times now. Their prices are very fair and the quality of the products they carry is normally very good. Their customer service is also excellent."
"The online Customer Service was awesome! Fast, Friendly, etc. Her name was Victoria!
I have ordered several times from Monoprice and have always been happy. I had to adjust something on my order this time and Victoria was amazing."
"Product was shipped the next day - Good, but then it took 9 days for me to receive this product when the web site says 2-3 days. This shipping seems to be a combination of UPS and USPS and while UPS had it in my town in 3 days, it took the USPS another 6 days to get it to my house (5 business days if you include Saturday which is a delivery day for USPS). If you need something in less than a week you may be forced to pay for higher priced shipping and this is not disclosed on the monoprice site."
"Aubrey quickly and efficiently resolved an inquiry I had regarding an order that I'd placed. Thank you!"
"My original order arrived very quickly but was unfortunately damaged in transit. I received a prompt replacement at no charge and I love it!"
"I've been using Monoprice for what seems like forever. Several years at least.
They have never let me down. Their selection is awesome and it's growing all the time. If you look at the prices you think "Oh, you get what you pay for, right?"
No, you definitely get more than what you pay for.
Quick shipping, great selection, and fantastic customer service. I would recommend Monoprice to everyone.
My only con is the name. "Monoprice" is branded on everything that they make. Not a very cool name. But that's just my opinion and it's not like it's game changing or anything. I will still shop there for as long as they exist."
"I like most of their products for my iPhone and customer service is very well good. The one I talked to, Victoria, she explained to be thoroughly about what I ordered and fix it very well. "