"Monoprice products are a rare and amazing combination of quality and price. I always check their inventory first before other vendors. And I've been 100% satisfied every time with the products that I've ordered."
"Ordered some items from monoprice. was missing 2 items from my order. contacted their online support and Victoria assisted me in getting the items shipped out to me.
The entire process too less than 2 mins. Absolutely amazing service and speed. I would recommend them to everyone if you like amazing prices along with amazing service."
"Product was received very fast, in good condition, and when installed worked as expected!"
"Excellent customer service, quality products and bottom-dollar prices. Cheap, fast shipping, too. "
"Awesome customer service! Victoria was fast and friendly!"
"My order was a 6ft High Speed HDMI® Cable w/Ferrite Cores, for $4.61. cheaper and higher quality than the ones in stores by alot."
"I have always though highly of monoprice.com and have spent many thousands a year from their site; and have recommended them too many others. I NOW REGRET MAKING THOSE RECOMMENDATIONS. UNFORTUNATELY, their quality must be going downhill dramatically. I ordered over $1,000 of items today, was told that they were ready for pickup by one of their employees. My son drove over 1 hour, and the order was not ready. The employees there would not help. I called and spoke to a supervisor in the customer service dep't and she said she couldn't get it ready any faster and that it would be ready by 3 pm. I told her my son could not wait 5 hours for it; so she said they would have it delivered (at their cost) the next day - tomorrow. My son left. I just got a telephone call from them saying that it was ready (4:00) and that they would not be shipping it after all; even though a supervisor promised. The woman on the phone said she was aware that the supervisor promised to have it delivered; but, they decided NOT to do it after all. I cancelled my order. THIS IS TERRIBLE CUSTOMER SERVICE!!! DO NOT DO BUSINESS WITH A COMPANY, WHO DOES NOT BACKUP THIER EMPLOYEES, OR KEEP THIER WORD!!!!!"
"The S-Video cables that I ordered, were delivered several days after the USPS Tracking number indicated that my order was scheduled to be delivered. After I did receive the cables, they are in good working order and condition."
"I have made many purchases from Monoprice. Their products are great, as are their prices. Today I made a mistake in an order, and used their chat feature to speak with Jovie V. They were able to fix my order and help me pay the difference easily and quickly. I really appreciate the awesome customer service!"
"Everything arrived as ordered and when I expected it."
"I will never buy from here again. The customer service was very disappointing. I found a similar product from another site at a 1/3 the cost. I asked if something could be done about the price I was told they don't do any adjustments. They couldn't take the time out to discuss. "
"Monoprice is a great company. I have been buying from them since day one. I just had an issue when I bought something and it went on sale the next day.
I used chat with Victoria M and she gave me the 10% store credit immediately. "
"always a pleasurable and easy to buy from monoprice. great customer service. while ordering i accidently must have clicked mail in instead of paypal. i went to chat with a online operator named Jovie V. Jovie took care of my issue quickly and was very polite and understanding. Buy with confidence."
"Amazing customer service, quality items and the best pricing I could find. They are quick to help and answer questions. I am very satisfied and I will continue to order with them, as I have done for years. This is how all companies should treat their customers."
"customer service is impeccable, can't express that enough!
they respond extremely quick and very accommodating! "