"Changes need to be made to automatically update the progress of a parcel, you should be able to copy tracking details from the shipments without having to open up and view each one to get the info and payment system needs to be quicker and easier."

"Good service reasonably priced."

"For the umpteenth time..... the tracking info shows redundant deliveries in the active window."

"Decent cheap courier service. Some problems from time to time but not often. Quite reliable but wouldn't trust sending fragile or exepensive items."

"Not had the best of experiences, they failed to read my note stating that if i was not in for the delivery to deliver to a neighbour so they took it away and i am still waiting for the re-delivery today."

"Excellent website and service. makes sending a parcel so easy and competitively priced."

"Always Good service. We have a great local person that delivers & collects"

"No problem at all as it has been before and hopefully will be again.."

"Failures to deliver and damages are FAR too frequent"

"I find Hermes brilliant and cheap way for my business to deliver parcel and with tracking"

"Straightforward. I felt confident as I was taken thru the process, even tho it was the first time I used the site."

"I have been waiting for a parcel for 11 days and you don't seem to know where it is!!!"

"Very easy to navigate, simple and straightforward to use."

"COURIER GREAT NICE TO TALK TO ALWAYS PLEASE & THANK YOU"

"its ok but very time consuming as if i try to print lots of labels of it defaults so its better doing one at a time then the site doesnt like going back to start agains so i have to sign in every time"