"DO NOT BUY ANYTHING FROM NEWCHIC.COM!!!! It took 7 weeks for a jacket to arrive, that in the end, was ill-fitting and made of terrible fabric! Per their charts I'm a Large, and to be safe I ordered an XL, and that was still way undersized. Also, 3 out of 4 items I originally ordered were out of stock and they didn't confirm this for 3 weeks! Horrible Chinese garbage! Sending it back was way too much trouble and you have to pay for shipping. DO NOT BUY ANYTHING FROM NEWCHIC.COM!!!"
"The handbag was only delivered after 6weeks. Which is long, but still within the recommended delivery time. The handbag was damaged while transport. Did contact costumer service for a refund, they granted It. "
"First to say thank you to Lin and Nick, at online customer service, quick response and very professional, really appreciate. And for the shoes, 10/10, as they are so soft and this was my 4th order."
"I really appreciate the help of the customer service to change the size of the shoes in my order.
The delivery was quite quick.
"
"I am very happy, with the service. I got two defect articles and I got a part of my money back because they saw the problem too and I felt understood.
Thank you "
"I love the product, it fits well and great product. "
"My request to return an item was handled promptly and efficiently, with very good communication. "
"With the purchase, transport and goods I am satisfied, the size matches, the material satisfactory. I just ordered two colors, only one came and the other was not so far. It takes more than two months."
"The shoes were received and the logistics was fast. The color is very beautiful, exactly the same as the picture. I really like the pattern of these shoes, creative and retro. This is my favorite pair of high heel sandals!"
"I contacted New Chic as part of my order hadn't arrived. They responded swiftly and with great courtesy. I received a refund in a few hours.
That kind of service gives a customer great confidence and I'll certainly shop from them again.
Thank you!"
"I love looking at all of the different kinds of clothing and especially shoes on this site. I have ordered shoes from here three different times and have no complaints or problems. There is a little bit of a wait for the delivery because the merchandise has to go through customs when it hits the US. Everything I have ordered was well worth the wait. I am saving up for another pair of shoes I have in my wish list. "
"Absolutely love this website. Products arrive as described & if not any issues are dealt with efficiently & effectively.
Great support & merchandise. Thks guys"
"I purchased a swim trunk shirt combo. I ordered the wrong size. I contacted customer service and worked with Kathy. Not only did she help me get the correct size but also quite fair price. Received the replacement within three weeks. Great service!"
"I am satisfied, but I have received only part of my order....I am still waiting for the rest of the products!!"
"I can't wear these shoes and I can't find a way to return them. Way too narrow and don't work well in water. Also having issues with another purchase that I made. Shirt labelled wrong size and no contact fromNewchic on whether they will solve problem or not. I have a cart full of orders that I won't order until the two of three orders that I made are resolved."