"I have ordered several items recently and they have arrived without undue delay. The quality however is not very good. In particular I had a skirt which was 3 inches shorter at the back than the front! I followed their procedure set out for returns. I emailed with photos within 14 days, saying it was a quality issue. They replied, asking for measurements, which I sent. Their response stated that it wasn't a quality issue, but they would refund just over half as a goodwill gesture and was I happy with that. I replied saying I wasn't and that it was a quality issue. Their next email told me I was getting a full refund and it arrived in my bank account the same morning. From first email to bank account in just 5 days! "
"The clothes use cheap fabrics, the arm holes are too small, all the tags and instructions are written in Chinese, and they refuse to help pay return shipping , which is the same price as the item you're trying to return! What they show you on the web site looks nothing like the item that is sent! HORRIBLE CUSTOMER SERVICE!"
"Although the shipping is a bit long.. but it's okay.. maybe it's from overseas, but im satisfied with the product.. im planning to order again.. "
"Sandals were very nice quality, and really comfortable. Emails were answered very quickly. Would definitely order from here again!"
"I am so impressed with the customer this company offers. I had a problem with my item and they replied within 24hrs and rectified my problem. "
"place order on September 14 2018.Site said it was mailed out on September 18 2018.Today is oct 212018.I haven't received anything.I received a message that said to check with my post office,I did the post office told me if they had received it they would deliver it to me like they have to my address for 30 years."
"Customer service is awesome, if you have any questions they get back to you so fast. This company is a 5 ⭐️ Clothing company, actually my whole closet is filled with Newchic. Shipping is a 5 ⭐️ As well. Love this company "
"I had a few issues recently, with otherwise my fav NewChic, and the responses of the Customer Service Department have always been accurate and most helpful.
I have been suggested a completely satisfactory solutions to my questions.
Personally I am in debt to Selena for being patient with the always impatient me
;)
Thank you!"
"I received products I ordered in a timely manner and they were just as advertised. There were a couple of items which were out of stock and I was offered a refund. The refund was in my bank account within a day or two. Very good customer service."
"My boots arrived with a faulty zipper on Friday.I e mailed the company and right away they e mailed me back explaining my options........after sending them the pics of the problem they said I could either get a replacement or my money back.By Tuesday the refund was in my paypal account
Amazing fast service and great customer service I’ll definately spread the word
Wish more companies were like this
"
"I have purchased three jackets and service was superb. Jackets were shipped immediately. This is not the first time I bought from New Chic and I will continue to do so..........."
"Through e-mails I received timely and very professional attention to solve my problem..."
"Very good product and very friendly communication, super!!!
"
"It did take a month to get it but the product was a nice quality and fit as l expected. Customer service was very helpful when l was concerned about the time it was taking. I will order from them again."
"The customer service very quick response regarding my complain for the failed product and change immediately the same product with the new one...very great service.."