"Zecy was very helpful and very nice to chat with!"

"They didn’t ship my order for more than a month. When I got in touch with them, they said one item I had already paid for was not in stock. When they suggested I cancel the order, the refund amount was far less than I paid for. I got in touch with the customer service person and explained the math to him. He said he couldn’t help me because his math was poor. All they do is make you wait. I’m never ordering from this place again."

"I received a dress that was too small and just didn’t work. I dealt with Summer, a woman in the customer service department. Now, I’m not good on the computers but with help of my husband we got there. Summer was kind, considerate and helpful and a pleasure to deal with.
I think Newchik is great.
I’d love even a larger size - especially in pants and across the chest in 100% cotton.
Newchic can be addictive,
Thank you."

"I bought some shoes at NewChic; when the experienced don't fit me; I contacted the after sales services and was properly compensated and all this in three days. Fantastic, we're not always so treated."

"I had issue with items purchased and they took care of the refund quickly. "

"I ordered a battery operated erasure from them. It was despatched quickly the next day and I was told of the expected delivery date. When it didn't arrive I emailed customer service and was very happy with their response. No quibbling about it. They put a replacement in the post immediately. I received a parcel sooner than expected. I emailed a photo of the label as I didn't know if it was the first or the second. I had an immediate reply saying it was the second. Nicole was the person who dealt with my problem and I can truly say her response could not have been kinder, efficient and very helpful. This is the first time I've had a problem and I've ordered lots of items from New Chic and never had a problem before. I can highly recommend New Chic, 5 stars from me."

"I started buying from Newchic last year and at first was disappointed with the time it took for the product to arrive, two and a half months to be exact and I have only ever bought shoes from them from the start and must admit I am not disappointed by the quality and the prices. You need to add 1 size up from your normal shoe size and it helps to measure your foot and factor the measurement into the size chart that they provide, I have not had to return any shoes due to size. The colors are as they appear on the website and although the shoes may be misshapen due to shipping, it only takes a few hours of wearing them to get them back into shape. I must say I always read the negative reviews and understand that our experiences may not be the same, however I really have had good customer service ( the live chat is excellent), good quality product and value for money and thus have absolutely nothing to complain about. Thanks Newchic"

"I was so happy with the service that I received from Newchic. I bought several items and when I receive them some of the items were too small. I emailed the company and they could not have been more helpful. They have been delight to deal with, they made the process so easy and replaced the item to the correct size. The service from this company was first-rate."

"I have purchased three pair of shoes and one purse. All are great products about which I get many compliments -- especially the cute (and comfortable) shoes !!"

"Really dissapointing service and selling really cheap stuff! "

"I have been deceived by one or two other internet sites selling stuff and was negative about buying again on internet.
NEWCHIC gave me confidence again and I only buy from them now. Their goods are trendy, cheap, and arrive rather quickly.
Their range of products is huge and you can always find what you are looking for.
You must make sure to check your own measurements against theirs as theirs are smaller than the regular ones for shoes and dresses. Once you understand this, their will be no problem.
The after sales service is very useful and the response you get is immediate. They try to satisfy you the best they can and refunds (when it happens) are received within 48 hours."

"Please don't waste your money on this company all the way in China. I assure you that if something goes wrong with your order, the company will do nothing to rectify the situation. They shipped my boots to the wrong address (on PayPal instead of the "Default" address that I requested. Although it is no fault of mine, the company refuses to be accommodating and flexible to negotiate the loss. They kept asking me to check my local Post Office -- who had no idea what happened to my order. PLEASE! Please don't place any orders to NewChic due to the fact that they do not hold themselves responsible for the error. I'm out $100's of US dollars. If something does go wrong, this company is in China and it's hard (impossible) to deal with so far away. If something goes wrong with the order, you're out of luck!"

"I needed a smaller size shoe. Yilia had me take pictures of my feet on a tape measure for my new size. She had a new pair sent to me. I have not received them yet, but am very excited to get the new shoes!! Thanks, Yilia!!! Anna Marie"

"Weeks afterwards they tell you your stuff is not in stock and try to get you to accept something else.
Not worth it unless you have lots of time to wait in line for customer service chat to see if items are really in stock. One pair of shoes really smells like bad glue. One out of 4 items another pair of shoes seems decent."

"Customer service have answered every time I have contacted them. Products are as advertised. My concerns are the delay in shipping, the repetitive statement that products are out of stock, and their charging credit cards when products are not available. Again, I cannot complain when products arrive"