"I have read some of the reviews here and I'm surprised since my experience was great. I recently purchased a coat and it was not the correct size. After contacting customer service they sent me a replacement with no issues. I will recommend to others to make sure you read the measurements before you purchase an item. Kind of a new thing for a guy like me. I learned that these are not US sizes, and you can't go by what's on the label. My coat is great, and happy I used this site. "
"By far the worst experience I've ever had with a company. DO NOT waste your time, money, energy, or stress by purchasing ANYTHING from this site. I bought dog boots and it said the shipping would take 10-20 days. After 20 days I started wondering where tf my package was, staying patient for a couple more days before I started to investigate. After a couple more days of contacting various post offices in my area I found out that the package was shipped but they left half of my address off the box so it made it to my city but was stuck in some facility. Before I had a chance to figure out which one the P.O. had to send it back because it'd been there for so long. Now I'm waiting on a refund but contacting the company is a nightmare. I'm fully expecting to never receive my money back. I wish I could give 0 stars. DON'T MAKE THE SAME MISTAKE!!"
"I´m verry satisfied with the (after-sales) service of newchic. All possible problems are solved quickly and friendly "
"I ordered an item from them 2 months ago and haven't received it. When contacted their customer service I was told the product was delivered a few days before at 6pm which isn't possible - the mail delivery cut off time where I live is 4pm and the place it was 'delivered to' closes at 5. I was informed they weren't going to look into the issue (even though it's their legal obligation) and of course that I wasn't going to get my money back.
Please avoid!!"
"I ended up with two pairs of identical boots, through the fault of their website. I wanted to return the second pair, but found I had to pay the postage, back to China - and I could only return them if there was a fault - and if they consented to a return. English is not the first language of this company - and they do not understand that companies such as Amazon will offer free returns, even if there is nothing wrong with the product or it simply doesn't fit.. They simply say they are in China, so postage will be expensive. There is nothing on their website to say they are in China. Won't be ordering again."
"I ordered a winter clothes wear in November, 2017!hoping I could use it for my trip to New York in January of 2018. Up until now, I have not received the item even after following up my order twice. My first complaint was in December 2017 trying to ask to please track where the item is, the other, early in January hoping I could still receive the item before my scheduled trip in a January 9 for the East Coast, USA. I am so dissatisfied with NewChic online and I just wonder what kind of a company this is, that even up
Until now, I have not received any word at all nor apologies from them as to how my order is going. It’s February now and absolutely nothing from them!!!! - ELLEN C. LIMON "
"Hi got them yesterday , it took a while but it was worth the wait! I got the multi colored boots, love them! The colors, the fit, the quality! Usually have issues cause I have a wide foot, though not with these, they actually make my foot look narrow, when I first saw them I was like oh boy, cause they looked narrow, though the way they are designed, having softer materials where the width of your foot would be, then the top was the harder material, leather I think, anyhow, I think it’s the first pair of boots I’ve owned that make my feet like slim! Love the colors too! They rock! Thanks new chick! "
" After 2 months, still I'm waiting for my NewChic.com order. Even I have talk through Live Chat with them and they did not give us any reasonable response to our claim !!"
"Bon site, bonne qualité. Professionnels à l’écoute pour les échanges. "
"I ordered a Wallet from this company for a close friend of mine and they say it was shipped and say it was delivered but I never received it and they will not refund me my money or send me a new wallet. I am under the impression that they never sent it. Their tracking number says it was delivered on the Sunday before Christmas and when I checked with my post office and they said that is very unlikely because the only merchandise they deliver on Sundays is from Amazon and that is not where I ordered this. They said if you did not order on Amazon it would not of been delivered that day. I have received every other package that I ordered from every other place all month long. Either way I paid for a while it for a friend for Christmas as a gift and I never received it I’m very disappointed they will never order from this company again. "
"It is refreshing to receive such positive and professional service"
"Unfortunately you are taking a chance when ordering from places such as Newchic, especially since the laws of the United States aren't enforceable in China. "
"I've purchased twice with them. I had to return an item due to wrong size. Email communication was on point straight through to resolution.
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"I ordered a pair of boots but they never arrived, but all the other items in that order did. I got in touch with NewChic to let them know. Poppy was the lady I was corresponding with and she dealt with it very quickly. Poppy sent a another pair of the boots and they arrived very quickly, I am not sure if they are the original ones or the second pair. However, if another pair do turn up I shall be keeping them (and pay for them) as they are lovely and comfortable. Thank you, Poppy x"
"Shoes I ordered took over 1 1/2 months to arrive. Tracking system did not work and could not reach anybody. They did arrive and the best part of this transaction was the laugh that I got from these shoes. Will not wear them in the rain as they seem to be made of some thinly disguised vinyl or maybe a new tech paper. Need a good laugh then buy these shoes for a white elephant present."