"Ordered shoes for grandsons wedding ...I am 80 years old........order has never arrived and I have sent three emails and have never got a update or anything.......will check my credit card and report this if necessary.......the wedding is in two weeks...paid $30 for 24....48 hour delivery ....NOT IMPRESSED"

"WORST customer service ever! WILL NOT CANCEL ORDERS.... and you pay restock fee... over charge credit card"

"After purchasing many pairs of shoes from this company, they closed with no notice and I was not able to return an expensive pair of shoes that caused cuts on my feet. I had not worn them but still had time to return them when a wore for a short while one day, having to return home with multiple cuts on my feet from the product. There was no direct way to contact Onlineshoes.com at that point as they had suddenly closed with no way to reach them. The best I could do was to work with the manufacturer, taking many hours of my time to make calls, emails, and social media inquiries to even find a way to do this. Because it was so time consuming due to having no support from onlineshoes.com, I ended up unable to complete the return fast enough for the manufacturer to accept them back.

Because this company has never apologized or offered a way to make things right, I do not trust them. I have an expensive pair of shoes that I cannot wear. My size is uncommon and so selling them for even half price is not realistic. I'm still trying to figure out how to modify them so they don't cause cuts in my feet.

Further, when I earlier had participated in their installment payment program so that I could replace several pairs of stolen shoes at once, they never provided me a clear invoice or balance. One would have to be an accountant to understand how they were doing their calculations. Even when I worked through the Better Business Bureau, they still did not provide a clear document showing how the balances were calculated compared to what I'd purchased. While they did shut down that program, they were never accountable for providing proper documentation for it. I'm not claiming that the final total wasn't correct, but I have no way to determine that short of hiring an accountant to talk to their accountant.

I feel this company is not accountable to its customers.

If I had received some notice and/or an apology and a way to discuss any outstanding issues, I would feel differently. My impression is that this company must have filed for bankruptcy. That happens, but to leave no notice or way to address any issues or even any explanation to customers is unacceptable. Some customers lost their payments without receiving the shoes they had ordered. Others returned shoes without getting their refund due them. I lucked out because the shoes I'd ordered were not yet billed so I didn't get charged for them, as far as I know, when they did not send them. But, others were not so lucky.

While I don't wish these people ill will, I would not make large orders from them and would very quickly return anything that doesn't work for you and track the refund so you get it quickly. If the same people are running this organization, I would be cautious because before they went bankrupt, they were not able to manage some of the programs they set up in a way that is realistic for customers, and they mismanaged the shut down of the company by not showing any considerations for the customers, still aggressively marketing shoes right up to the day they closed down the site with no way to contact them. That's exploitative.

I bought many pairs of shoes from them, and my last pair I ordered was right before they went dark. This order number was from almost a year before I made my last order. If the company had given contact information and assisted in resolving final issues, I would have no qualms ordering from them again after they shut down their installment program. But due to the failure to show any consideration for their loyal customers, I would be very careful. "

"i was concerned about my order after reading past reviews of shoes.com. however, i received my order in less than a week and it was 100% what i had hoped for. i don't know when these bad reviews were written; but my experience was nearly perfect, and i saved a good amount of money."

"I ordered Nike Metcons from this company and the charge on my card was more than the invoice, and no exchange rate at the time could've justified the higher charge.
I got shoes in the mail, but they were not what I ordered. Cheap looking crappy shoes... definitely not Nike.
I contacted customer service, and they apologized for the mistake but said I couldn't return and all they would offer me is a discount on another pair of shoes. I was not happy and wanted a refund, but customer service didn't respond to me after that.
This company needs to be shut down. They are incredibly shady and dishonest... I have no idea how they got to exist. It seems like it's a giant scam."

"I had ordered from Onlineshoes.com in the past and had good luck. I had returned a pair in the past and everything went smoothly. I had bought a cheap pair of shoes from onlineshoes.com(New Balance) that I didn't like. I didn't send them back right away figuring to use them when I worked in the garden. I ordered a better pair of New Balance shoes late last year or early this year and they had an eyelet missing. I experienced the non-working website and 800 number when I tried to get a return authorization. No luck! after several days of trying I decided to try contacting New Balance. They were great to work with. I ended up sending them the defective shoes and they gave me a credit which covered the same pair of shoes from them (less the cost of shipping - about $8.50). Onlineshoes.com is dead but New Balance lives on! I'm thankful they were there for me and helped me with my issue. I still haven't seen a credit on my card for the cheap pair of shoes I returned to Onlineshoes.com. I'm not holding my breath."

"I got sneakers as a Christmas gift. My shoes ripped on the seam after three wears. I sent them back for a new pair and got them returned to sender with no explanation. WTF? Website isn't working and phone neither,"

"I ordered and received a pair of boots and short bootie shoes in 2 separate orders for winter. The shoes arrived and were the correct ones, unlike other reviews. However, when I tried to go online to get a return shipping label for each pair, I continuously get an "error" when trying to go to their websites. This is over the course of several days. The customer service numbers all have a recording that states "The User is Unavailable" when the numbers are called. What the Hell?! Unfortunately, I did not do any research into any reviews on this company first. I though I had ordered from them in the past. Pretty Crappy!!!"

"My suggestion: other than disputing the charge through your credit card company, you may also want to contact Klarna. Apparently the payment processing company Klarna was responsible for processing all online payments for onlineshoes.com. If you look at the bottom of your onlineshoes.com order confirmation (from any purchase you have made from onlineshoes.com) it says:

You can contact Klarna by email via their customer service contact form. Copy and paste this link https://www.klarna.com/us/customer-service/customer-service-mail-form which will take you directly to their customer service contact page. Simply fill out the form and mail it. You can also contact their customer service department by telephone at 1-844-KLARNA-1 or ***-***-****.

I would suggest that everyone do this. They are just as responsible for our "lost" money as is onlineshoes.com. Bankruptcy is not an excuse for denying legitimate refunds (especially to those like us who shipped back product shortly before their closure - items which are now lost in limbo, with no one to receive them and process them for refund.) The more complaints they get the better! I am also hopeful for a class action lawsuit.

Here is the email I sent to Klarna (feel free to use the same template for your complaint):

I want to know what you plan to do with regard to my onlineshoes.com purchase which was processed with your payment system on behalf of onlineshoes.com for order number X5534510 in the amount of $272.88 charged on 12/18/16 at 11:08 pm. Apparently, onlineshoes.com, uses "Klarna to process payments because it provides our customers with a quicker and easier checkout," as stated on my confirmation email from onlineshoes.com, who unexpectedly, unilaterally, and without warning suspended operations and closed on 1/27/2017. (I returned my purchase for refund days earlier via a prepaid return label provided by onlineshoes.com. Since they suspended their operations while my return was on route, my return was not processed. I am now out both the shoes and a full refund!) I expect a response asap. I would suggest you formulate a plan to address this issue both for myself and others like myself, as I would expect, and you should anticipate, a class action lawsuit being filed against you, identifying you as a participant in this onlineshoes.com scheme. If I do not hear from you, I, myself, will be filing suit against you to recoup my $272.88. Your probably wondering why I would consider spending money suing yourself for such a nominal amount. It's not the money, it's the principal! Should you choose not to respond to this and others, it will catch up with you sooner or later. I am sure I am not the first person to bring this issue to your attention. However, on the slim chance that I am, I will make sure to spread the word as I plan on posting your site on the web as the "go-to' for refunds, which I hope will lead to a barrage of emails like mine to your attention.along with that class-action lawsuit I mentioned earlier.

I hope this helps everyone! GOD Bless!! "

"I ordered a pair of New Balance Shoes # MW813 from Online Shoes on January 21st. I was given a tracking number and was told my shoes should have been delivered. I am home all the time and know the shoes weren't delivered. I tried to call the 1-***-***-**** and it appears that the number isn't in service. I tried to look them up on line and get an error message. Where are they and why hasn't my shoes been delivered?"

"Have order many New Balance shoes from this firm in the past. My recent order was marked as a 9EE but when I put these on they were at least a 10EE. Must have been marked wrong at the factory in Indonesia. My spouse being a recycling fanatic, had recycled the shoe box before I wore them. Never got to really walk in these as they were too large. Can't return so I will donate a pair of new shoes to the Veterans in need. Will find a store where the hassle of online purchase is not an issue. Will not purchase any shoes from this firm again."

"NEVER AGAIN with ONlineshoes.com. This is the kind of site that makes people believe those of us who shop online are either fools or gluttons for punishment.

I purchased shoes - they turned out not to fit. OK. This happens. Tried to use their online return function and the site refuses to recognize the PO and zip even though I entered them EXACTLY as those appear on the packing slip.

Web functionalities fail - this happens.

Sent an email via their contact us page - no reply.

Called Onlineshoes.com to get a printed label. Agent takes my email address - seems to confirm it correctly based on the order. Nothing appears in my email even 2 days later.

Now, I have to wait until they are open in order to try again to get the label emailed to me.

BIG mistake - never again with onlineshoes.com. It's not like what I bought from them was cheap or discounted."

"9-28-16 I ordered a size 7 pair of shoes for $81.19. I received the shoes several weeks later. The left shoe was a size 9 and the right shoe was a 10N. How on earth does something like that happen? I returned the shoes and received an e-mail saying these shoes were discontinued and I would receive a refund. It is 12-10-16 and still no refund.
This is the worst on-line company I have ever experienced. Would never recommend this company, ever...BEWARE!"

"Where do I begin?
First I tried to order online with my visa and their software kept rejecting it. When I called customer service, out of four people I called, they each told me something different. My bank said it was them and they said it was my bank ( it wasn't my bank).
When I asked for a supervisor one of the customer service people told me the supervisor was not in and said he was sorry but he couldn't place my order for five pairs of shoes, good luck next time.
Each customer service rep would tell me to try again tomorrow but the next day the same thing would happen and they couldn't tell me exactly why but it must be my bank ( it wasn't )
I wish Zappos have the shoes that I want because that company is supreme in every way.
"

"This is by far the worst experience I have had with any online merchant! "