"Great service. They were able to locate the glasses that I wanted and I received them very promptly.

Thanks"

"Sunnies as described, quick delivery cosidering time of year."

"One of the only places I could find the sunglasses I was looking for. Had a problem with them being out of stock but then they found a pair and shipped them right away."

"Great service and very responsive customer service team. "

"Very fast processing and shipping.
OpticsFast.com had the lowest price online.
Very happy with the transaction!"

"I contacted customer service for a price match and she was happy to help me. Great customer service!"

"I sent my glasses in on Nov 2 and needed to have arm replaced. It took 6 weeks and several phone calls. Each time I called I was told they would be shipped this week. And this did not happen. Finally 6 weeks later and several emails they were sent to me. They charge to much for their service.
Wold not go through this company again. "

"They did a good job. Took a little longer than I expected, but the work was good."

"Very good customer service. Shipping time delayed if they have to order directly from distributor. Everything was as expected."

"Outstanding value....my glasses cost $180, while the local opticians were asking for $400+

Their service was a little slow because of the storm, Sandy, but their communication was very good.

I would definitely recommend Opticsfast to anyone in the market for glasses."

"I trusted opticsfast.com with a pair of Maui Jims. Each time I called,I felt I was speaking to someone really connected with the company and not treated as just a number. They held my glasses for me when I had forgotten to accept their repair offer but responded quickly when I did authorize the repair. Now my glasses are on their way!"

"This is the worst experience ever, i order a pair of glasses on December 5 and thought that the product will arrive between 3 or 7 days, today is December 18 i still are waiting for the product. I have call several times to the total free phone that appears in their web site, in all opportunities I have to wait for 10 minutes for somebody to answer the phone. I write to their email and the lack of response is astounding. Furthermore, when they answer me, they didn’t know when my package is going to arrive, the tracking number that they give me is wrong, and all in just 3 words no more “We don’t know yet”, “a few days”, “you have to wait” and obviously, they already charge the total amount on my credit card. Please never use the website is the worst."

"Poor Repair Experience --
My very expensive David Yurman "Navigator" prescription sunglass titanium frames developed a crack in the temple pivot point. Based on Web information and assurances in an email they sent, I authorized a return shipping charge in order to obtain a service number and start the process. After a delay, I received notification that my frames had been examined and could be repaired for a charge of $59.99, which I authorized via return email. I was pleased that the frames could be salvaged and I could avoid the expense of new sunglasses and lenses. After another delay, my frames arrived. To my dismay, nothing had been done, but the $59.99 charge had been applied to my credit card. In a phone call to customer service I was told that I should have received notification that the repair could not be made and that I would not be charged. They assured me that the charge would be credited, which it eventually was. However, I wanted to understand why the Website stated (3 different places) that they do repair titanium frames using a technique called micro welding. Several emails to/from "Becky S" in customer resulted in only curt responses that I had received an explanation ("We could not solder titnium"). Requests to forward my request to someone in authority were ignored and requests that my shipping charge be refunded were ignored. I will be disputing the shipping charge with my credit company. In summary, I believe that their website is misleading, which may indicate that other claims by them are equally inaccurate. I was deeply disappointed with this whole experience. Please save yourself trouble by avoiding this firm."

"Terrible experience.... It has been 3 weeks now since I ordered my glass frames and still no sign of them. Ordered them 3 weeks ago and used the 2 day shipping. Recieved and email the next day with a statement that they would ship in 72 hours or less. When I spoke with customer service they assured me they had arrived and would pack up and ship ASAP so I would get them before heading off in holidays. Well, the day I was meant to leave for holidays I called to see what was up and they still had not shipped?!? Home now after a couple weeks without glasses and guess what? Still not here. Appearantly they shipped yesterday. Not so fast and not one person I emailed with or spoke to bothered to explain what was going on. All I can say is I will never order through this company again."

"I had a wonderful pre-sale assistance. An online chat rep walked me through the order and then helped me save a few bucks based on my order. Turns out the frame I ordered had a blemish, so I am stuck waiting for a new one to arrive from the manufacturer. Not OpticsFast.com's fault. Assuming I get the glasses soon and they are right, I couldn't expect a better experience."