"Initially had problems with the vendor, but vendor has contacted me, and has agreed to refund the insurance charge."
"I had no trouble with this website, they were nice and friendly and gave me my package in under a week when most place says up to ten days. So this is going to be the website that i will be taking orders to. Overall they has all pros and no cons, i love them now."
"I needed an exchange and they helped me out...John, the gentleman I talked with was very courteous and made everything right."
"Logan has been an outstanding customer sales representative. He has gone far and beyond his duty and I couldn't be more happier with his service. I look forward to purchasing more quality products from Overstock Digital."
"These guys were awesome. I was trying to buy an outdated Nikon flash and they alerted me to the brand new NIKON SB910 that I could buy for only $25 more. So glad they were watching my back. Also needed the flash in 3 days and they got it to me on time. And there prices are great!"
"Kevin helped me a lot! He gave me a great deal! Excellent customer service. I'm very happy with my order and price. Thank you :)"
"Everything was awesome! Thanks Kevin."
"very helpful. answered all my questions & my concerns."
"I placed my order on 6/23/12 and waited for it to arrive. After waiting for two weeks, I called to check on the order. It turned out that the order was coming from "overseas" Japan. I am going on vacation in two days. Larry helped me out by getting me the US version of the Canon 480EXii Speedflash (I paid the difference in price, ~$75) and sending out my order via 2 day air. "
"UPDATED REVIEW:
I originally experienced order issues (package had not mailed in over 3 weeks).
I was contacted by Aaron the Customer Service Manager, and he was very polite & professional.
He agreed to honor the original Order Price, and mail out my product by the next day.
Thanks to Aaron for rescuing this originally negative transaction, and turning it into a good one.
Yes, I did have to wait, but I appreciate that Aaron took the time to hear my issues, and try to fix them.
"
"Tom was receptive of my concerns with my lens and was willing to assist in finding an acceptable solution. I was very appreciative of how he handled the situation and in helping me feel comfortable moving forward. "
"I called to confirm my order and Larry was amazing! He talked me through my purchase and actually was able to recommend a better lens for the money and make sure I got everything in time for my trip to Alaska! Definitely recommend using Overstock Digital!"
"The customer service representative's name was Henry and he was extremely patient and even went above and beyond to ensure we got the best product to meet our needs and our budget. This was above and beyond considering the initial call was to change a shipping address on a previous order. This was my first experience with Overstock but it will not be my last.
Thanks,
Pastor John M. Swails
Warriors 4 Christ Ministries"
"Great package great price"
"Received the camera when and as promised and at a very competitive price. Thank you. Also had an opportunity to speak with customer service who were very courteous and helpful."