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Verified
5/5

2004-10-08

"Received Xtend-A-Slide and other items sooner than expected. Pre-sales support excellant. Highly recommend."

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Verified
5/5

2004-10-07

"Extremely fast shipping and great communications.

Order was shipped immediately and arrived in 2 days.

Products were as described.

"

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Overall quality of the company
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Is committed to quality products and services
Is consumer focused
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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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Customer service being easy to reach
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Overall web site
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Verified
5/5

2004-09-30

"Photosolve's commitment to customer service and satisfaction is commendable! Prior to placing an order, I sent them an e-mail request for some technical information. They immediately acknowledged my questions, stating that they apologized for the delay, but would need a little time to investigate my questions further to insure that their response would be both accurate and as thorough as possible! They followed up the next morning with all my questions answers. As for my order, it was first acknowledged by an e-mail, which contained the tracking information, anticipated ship date and a statement of appreciation for the placing of my order. A notice of shipment with all pertinent information and another expression of appreciation followed. My items were in stock, and my order was processed and shipped the same day that it was placed. Packaging was especially good, as one would hope for, given the delicate nature of the items I ordered. As for the items themselves, I am very pleased with the quality. I highly recommend them and anticipate making future purchases from Photosolve!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
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Customer service being easy to reach
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Verified
5/5

2004-09-25

"Order filled and dispatched when scheduled and sent by air mail and received in UK five days later complete in every detail. The company CEO followed up with an email to ensure package had arrived safely. I received superlative service and inexpensive goods that were fit for purpose. This is my second order and happy to recommend unreservedly"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
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Making decisions on their own
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Resolving problems
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Being trustworthy
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Web site reliability
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Verified
5/5

2004-09-17

"Everything went as promised.
Good serviceand speedy delivery
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
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Overall technical support
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Being knowledgeable
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Making decisions on their own
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Verified
5/5

2004-09-14

"Exactly what I ordered, shipped fast via an appropriate and cost-effective air-mail method. The service was excellent and the seller was keen to ensure that I was happy."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused

Verified
5/5

2004-09-10

"Living in Australia, it is a bit daunting buying from so far away. Phil Williams answered my initial enquiries promptly, ordering was easy, I received 3 follow up emails as Phil was concerned that the shipping I had chosen did not allow tracking. The item arrived in 10 days in good condition and the shopping experience was easier than lining up at my local store. Thanks Phil and Photosolve for the "old-fashioned" good service.

Regards from Oz,

Bill Shinnick
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
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Verified
5/5

2004-09-09

"Extremely fast shipping. Excellent products. Premium prices, but you get what you pay for."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-09-08

"I received exemplary service from this company. I misquoted some credit card details and they contacted me to clarify and then rushed the order through. Then I received a follow-up e-mail to ensure that all was well. What more can onyone else ask for in such a transaction?

Ray Kaluski
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
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Making decisions on their own
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Being trustworthy
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Resolving problems
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Verified
5/5

2004-08-26

"Good product, arrived quickly (to France), well packaged - Thank you."

Detailed Review Benchmark + -
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Pricing of products and services
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Is easy to do business with
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Is consumer focused
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Is committed to quality products and services
Likelihood of customers making future purchases
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Likelihood of customer recommendations
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Variety of brands and products offered
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Overall quality of ordering process
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Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being easy to reach
Making decisions on their own
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Resolving problems
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Being knowledgeable
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Verified
5/5

2004-08-26

"Here is what I wrote Phil Williams, the owner of Photosolve, tonite after my order arrived early this Wed. morning. (I ordered it late Sunday!)
This guy is great and extremely helpful.

Hi Phil,
I was highly pleased with our entire transaction.
The stuff arrived early this am.. Extremely fast ... and that was your standard shipping.
Upon examination I was very impressed with the quality of build and materials and machining.
Still waiting for the adapter from BugEye ... they shipped and sent me a mail tracking # so should be here shortly. I may need to holler for some help when it comes but I'm sure you will be
there ready and willing. I am going to answer the resellerratings right now. Guess what I will
report.
:)
Thanks again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
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Being trustworthy
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Being easy to reach
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Overall web site
Web site being easy to use
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Verified
5/5

2004-08-24

"Easy to navigate web site. Great product at realisic prices. Good comms and rapid shipping to UK"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
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Being trustworthy
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Web site reliability
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Speed of web site

Verified
5/5

2004-08-21

"Nice selection of hard to find specialty items. Order processed same day (Sunday) and shipped next day. Have ordered from this retailer previously and would again. This business responds promptly to e-mail inquiries and goes beyond what is expected to satisfy cutomers."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with

Verified
5/5

2004-08-20

"Excellent service and excellent products as per the description on the website. When I ordered the goods the website said that orders wouls no be processed until August 13th. On August 13th goods were despatched exactly as promised and,despite a delay of 2 days with English customs and carriers, I received the goods on the 19th August. I was impressed by the follow up email to ensure the delivery had arrived which actually was sent just a few hours after the package arrived. No other company I have used has ever done this So good marks for after sales service as well.
I would have no hesitation in recommending photosolve to others - I will certainly use them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Resolving problems
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Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-08-08

"I purchased an Xtend-a-View Pro Variable & an Xtend-a-Mount for my camera. Both were shipped the same day and arrived ahead of when I expected them to. Everything that was stated in their website about both of these products were true.
Both the mount and the loupe are quality made products and are one of a kind...very ingenious and innovative. They are well worth the price considering that my camera is now for all intents and puposes an SLR.
Also due to my own carelessness I have found that these folks have very good customer service.
I highly recommend Photosolve. I will definitely buy from them again!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use