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Return/Replacement policy:
0.00/5

Verified
5/5

2004-12-27

"Item ordered was not available until the 15th of Dec. There were several delays, but photosolve kept me informed every step of the way as to what was happening. The final delay had to do with mother nature and the carrier when an overnight turned into a four day deal. I have already ordered again from photosolve but have selected a different carrier. :-)"

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Verified
5/5

2004-12-19

"Excellent service, with quick shipping. I had my tracking number 10 minutes after placing the order. All items were shipped and received, no problems.
Nice follow up, by checking the status of my shipment. I am impressed by the personal service and have placed another order with them.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2004-12-19

"Super fast shipping and communication from seller to buyer with shipping info. Very professional, efficient to deal with. Highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
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Customer service being trustworthy
N/A
Customer service being easy to reach
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Customer service resolving problems
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Customer service making decisions on their own
N/A
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-12-18

"As fast and friendly service as I have ever had. Photosolve was very knowledgeable and offered me free advice on my configuration. My equipment worked perfectly out of the box. Thank you!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
N/A
Being easy to reach
Making decisions on their own
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-12-17

"Excellent service, with quick shipping. I had a slight problem on my manual shutter release cable because I couldn't figure out how to unlock it. I emailed my question and within 1/2 hour received a phone call explaining how I can unlock the cable. They also followed up on my shipping by sending an email asking if I received everything. I am impressed by the personal service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
N/A
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-12-15

"Photosolve.
Great service placed order 7 December and received it 15 December here in UK,would recomend
and use again and found them very helpfull.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused

Verified
5/5

2004-12-10

"Hi;
I'm not at home, but am responding to your email. I sent an initial survey and can send you the invoice information after Xmas if you can't find it from my earlier survey(****@****). The item came from Photosolve quickly, wrapped very carefully, and in great shape. I am totally happy with my experience and will definitely both recommend them to others and shop from them again. Please email me back if I can be of any other assistance to you. Happy holidays, Sue Ryan
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-12-10

"I searched for hours trying to find this part on the Internet. I finally came across the photosolve.com site and it had exactly what I was looking for with a much better product! I called the phone number of the company as I had some questions. I got right through and talked to a live person immediately. My questions were answered and I got the information needed to complete my order online with no problems. I received my items in much less time than I thought and it is exactley what I needed. Thank you very much!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-12-09

"I ordered an adapter ring for my FZ20 on Sunday afternoon. Received an immediate acknowledgement. Order was despatched on Monday and arrived at my house in UK on Thursday morning. Excellent product and excellent service."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with

Verified
5/5

2004-12-09

"Photosolve followed up via email to me as soon as it found out from DHL that a delivery was said to have been made to my address. When I discovered that in fact there was no package on my doorstep, the Photosolve CEO followed up with persistent inquiries to DHL until the package mysteriously appeared on my doorstep the following day. I appreciated this extra attention to customer relations. Even factoring in the extra day of waiting before I received the product, due to no fault of Photosolve, I was pleased that the product was promptly sent out as soon as my order was received."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
N/A
Web site reliability
Web site being easy to use

Verified
5/5

2004-11-27

"Phil provided me with plenty of good telephone help and advice, a very speedy delivery, and no pressure to buy more than I needed. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site

Verified
5/5

2004-11-26

"Very impressed with the service, email confirmation of order, & despatch, also request for confirmation when order received, about 8 days for delivery to Australia by global priority mail."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-11-26

"I originally bought a Xtend-a-Sight unit early in 2005. Subsequently I was notified by email that a modified version is available and was offered a replacement at no cost.
When the replacement was shipped I was notified by email.
I'm a very satisfied customer who ordered several items from Photosolve in 2004 and 2005 and would happily deal with Potosolve again



"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
N/A
Resolving problems
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-11-22

"I bought some equipment from photosolve, and the service was amazing I thought I was going to have a long wait for my order to arrive to England not so, very impressive.

Thanks again.

A happy shopper
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy

Verified
5/5

2004-11-19

"Vendor's site is easy to navigate and to place orders. Acknowledgements of purchased, shipping etc are quickly sent via e-mail. Order was shipped and recieved as stated. I have dealt with photosolve in the past and was treated the same as this time. The products are as good as represented and service is even better.
Kenneth Miller
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability