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Verified
5/5

2004-11-18

"Ordered xtend-a-lens XALFZ 10/20 and A6255 flat thread adapter for my panasonic fz 20 digital.
Received order in 24 hrs even though i paid for 2nd day air. Great DHL service also. Adapters first rate and a real pleasure to deal with Phil.
"

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Overall quality of the company
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Value the company offers
Is consumer focused
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Is trustworthy
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support

Verified
5/5

2004-11-17

"Ordered on Saturday evening, notified on Sunday that it would be shipping out Monday, received on Tuesday! They even notify you that it was delivered (in case you don't check the package tracking every few hours!). Received Extend-a-Lens, adapter ring, and hotshoe spirit level for my Panasonic FZ-20. Fit and finish of the products are very good. Very pleased and would order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
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Resolving problems
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Making decisions on their own
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Overall customer service
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Customer service making decisions on their own
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-11-17

"PhotoSolve is an exellant merchant to do business
with. The product was great, exellant quallity,
great sevice and delivery. I wish all merchants
were this good and would definatly buy from them again.
"

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Overall quality of the company
Pricing of products and services
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Is consumer focused

Verified
5/5

2004-11-16

"I found this site when looking for hard-to-find accessories for my newly-acquired Panasonic FZ-20 digital camera. I was looking for a different lens extender/filter mount than the factory provides. This website had exactly what I was looking for. More importantly, I received an incredibly prompt response to my questions specific to my use. I placed an order, then realized I needed to change it after I placed it. Try that with a large e-retailer! He made my change promptly, cheerfully, and without extra charge. The item arrived exactly as described and is a perfect fit. I would not hesitate to use Photosolve again."

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Verified
5/5

2004-11-13

"Truly excellent service - easy to order, with prompt and informative response; Phil Williams the boss of the company really could not have been more helpful. The items bought, a digital camera adapter and thread adapter of their own make, are top quality as well.
Btw, I'm in the UK and the shipping was not at all dear.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-11-07

"excellent service, courtesy, product knowledge and prompt, well packed shipment

Sanford Levenberg
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
N/A
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-11-05

"Transaction completed in just 11 days...was impressed when i was contacted after 7 days to see if items were delivered..good customer care..this was my first purchase and i am sure it won't be the last

tony abela - Malta Europe
"

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Verified
5/5

2004-11-03

"It's a real pleasure working with a small company that takes its products and customers seriously, before and after the sale. After a few back and forth emails (for clarifications) I placed an order. The products were quickly delivered. All components manufactured by Photosolve are very nicely made. One item (a shutter release cable resold, not made, by Photosolve) had a manufacturing defect which I reported this morning. (I had two of these cables, and they seem to be very well made in spite of the one defect). Anyhow, within minutes of their facility opening I had two emails in reply. One was an (unnecessary) apology, the other was a shipping confirmation for the replacement item. Great service."

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Verified
5/5

2004-11-02

"Excellent and speedy shipment. Package arived qno day before stated delivery. Product was exactly as stated and of very high quality. Thanks, Bill"

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Verified
5/5

2004-10-23

"Phil was very helpful and communication was excellent. Got a quality product at a good price. (Xtend-a-lens for FZ10-20)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-10-18

"excellent sale service and extra prompt shipping. Extra fast response to inquiries....hihly recommended retailer."

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Overall quality of the company
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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with

Verified
5/5

2004-10-16

"Very pleased with my purchase,deliverd within one week, will buy from you again.
c bowman
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with

Verified
5/5

2004-10-14

"The items were specialty items that did exactly the job that I required. The website was extremely well laid out and had a large amount of information on the items that it advertised. This made picking a product easy and when the product arrived, it was exactly what I had ordered."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-10-12

"Great service ...

Called to inform me of a problem and insure I was ordering the right item, and shipped when confirmed that I was satisfied.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-10-12

"Very quick !
I live in France, and I receive in 5 days from my order date !
Very good shop !
Très rapide et efficace, j'ai été livré en 5 jours !
Je recommande cette boutique !
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site