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Verified
5/5

2004-03-04

"This was my second experience with Photosolve and I am very pleased. Phil contacted me right after my order to confirm that it had been shipped and to also ask me to let him know when my package arrived.

Because I am in Canada, unfortunately arrival times are longer. I do appreciate the way the item was packed as the post office is getting careless with it's parcels. Although this parcel had obvious signs of rough treatment the package inside was solid and showed no evidence of what the outside looked like.

I look forward to doing more business with Photosolve and Phil in the future.

Catherine
"

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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
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Being easy to reach
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Overall customer service
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Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
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N/A
Overall web site
Web site being easy to use
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Verified
5/5

2004-03-01

"Order was processed promptly. excelent customer relations and service. Email inquiries are responded to promptly and phone conversations are friendly and quite satisfying. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
Making decisions on their own
N/A
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-02-27

"Ordered an Xtend-a-View and Xtend-a-Mount Omni. Very impressed with the friendly emails from Phil Williams and with the speedy service. The order was shipped on 23 Feb and arrived in the UK on 26 Feb. Definitely recommended."

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Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
N/A
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-02-26

"Excellent service. He promptly corrected what turned out to be my ordering error. Very pleased."

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Verified
5/5

2004-02-25

"Bonjour à tous
Hello all
I'm writing from New-Brunswick in Atlantic Canada.
I want to express my satisfaction with my order of an Eagleye 5x Opticzoom from PHOTOSOLVE...
I was really pleased with the service, speed of delivery and quality of the service at PHOTOSOLVE...I WILL certainly consider them again to order other equipment and would recommend them to friends and anybody who, like me, dont trust internet-orders all the time....
THANKS PHOTOSOLVE
Alain Clavette
New-Brunswick
Canada
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
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Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
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Being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-02-24

"Very easy to deal with and very helpful tech support. Would buy from again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-02-21

"Ordered the Eagle Eye 5x. Quick delivery. Works as expected and all parts fit well and feel soild. Works nicely with the Xtend-a-View Pro and Xtend-a-Mount I had ordered back in July 03'. Was happy with the fit and finish of those items and this was one of the reasons for choosing this additional complementary purchase. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
N/A
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-02-20

"I purchased a kit to take digital pictures of 35mm slides.
More recently I purchased "close-up" lens for said kit.
The web site is very informative and based on its information I first purchased the kit without the lens to try it out with my camera. Then I found that I really needed the lens and bouth them without hesitation from Photosolve.
Their service was prompt and everything works as advertised. The price was reasonable in my opinion. I am very satisfied with the products I purchased and the service I received from Photosolve.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status

Verified
5/5

2004-02-18

"This is my third order. I placed the order on Monday and received the merchandise on Tuesday! Everything I have ordered has performed as stated on the website. All questions have been answered promptly. I would purchase from this company again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
4/5

2004-02-18

"Good experience..honest vendor..Item is very well made...I only wish that this item had LESS magnification of the LCD..I'm finding it somewhat difficult to get used to.."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-02-17

"Product was shipped the same day I ordered it and arrived (cross-country!) two days afterward. I was sent an order confirmation, shipping notice, and tracking number. This seller is tops."

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Verified
5/5

2004-02-11

"Excellent, very fast service. Very much appreciate the follow-up emails."

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Verified
5/5

2004-02-10

"My 2nd order with Photosolve. Again, goods (Xtend-a-View & Xtend-a-Mount) delivered well within a week (in Europe) and the products are exactly as advertised. They even inquire by email about actual date of delivery. I'm a happy client of Photosolve - recommanded !"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service being trustworthy
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Customer service resolving problems
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Verified
5/5

2004-02-10

"Excellent !
good products overview.
descriptions of the products very good.
excellent and smooth paying program.
overseas order with very, very fast delivery !!
very good email communications, very helpful.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Delivering products damage free
Overall technical support
Making decisions on their own
N/A
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
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Customer service being trustworthy
N/A
Customer service resolving problems
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Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
N/A
Web site reliability
Web site being easy to use

Verified
5/5

2004-02-07

"Great product. Best price, excellent service, fast shipping, amoung the best on the planet."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site