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Verified
5/5

2003-12-26

"Timely and friendly. Order was complate and packaged well."

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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
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Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ease of ordering online
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-12-25

"I was very impressed with the excellent customer service of Photosolve. My order arrived sooner than expected and when I e-mailed the company with a question I was promptly responded to by phone with the solution. I couldn't be more pleased.

Karen
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-12-23

"Exceptional - Exactly 2what I ordered ... kept me updated as to the processing of my order ... delivered to me early! I would DEFINITELY do business with them again"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-12-21

"Very satisfied.
Vendor advised required item was on back order and that my credit card would not be debited until the order was filled.
Vendor advised when order was dispatched and provided a link to a track/trace system so I could monitor delivery status.
Vendor contacted me again to confirm that I had received the goods.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-12-19

"I purchased the Variable Xtend-a-View and the Xtend-a-Mount for my Olympus 3020-Z. The installation was easy. I am impressed with how easy it is to remove and reinstall. The design, quality of materials and construction is of the highest quality. The device worked better than I could have ever expected. In the studio the Variable Xtend-a-View aids fine manual focus for macro photography. Outside in bright sun light it makes the LCD image completely viewable and is especially useful when using telephoto or wide angle lens attachments. The Variable Xtend-a-View is a fantastic value for the cost. I am very pleased with this purchase."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-12-16

"Super fast delivery, product is perfect. What else can I saiy?"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-12-16

"Excellent customer service and follow-up/satisfaction emails from founder/CEO Phil Williams. I do business with many internet and eBay merchants and Phil's company ranks among the very noteworthy top one or two."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-12-16

"Item was on back order when I ordered it - was kept informed of expected arrval date so was never in the dark which is important"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-12-15

"Photosolve despatched the order very promptly. Enquiries recevied a speedy reply. It was very comfortable and very easy to deal with Photosolve and the gear is so good. Ready to deal with them again at any time.

Thank you Photosolve
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-12-12

"I ordered the camera equipment on Tuesday to be shipped by ground. It arrived on Thursday evening. California to Delaware in two days. That's fast service.

The equipment was reasonably priced and the quality seems excellent. I will purchase from Photosolve again. As a matter of fact I already have!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
N/A
Web site being easy to use
Speed of web site

Verified
5/5

2003-12-04

"POSITIVELY A GRADE A+ EXPERIENCE IN DOING BUSINESS WITH THIS COMPANY. THE TECHNICAL ADVICE PRIOR TO PURCHASING WAS GREAT, AND DELIVERY OF THE PRODUCT WAS EXTREMELY PROMPT. WOULD HIGHLY RECOMMEND TO ANYONE!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
N/A
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
N/A
Being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-11-30

"Received Xtend-a-View in two days, perfect condition and it works great! I can now see the LCD outside, and it's like having a whole new camera...Thanks Phil for the great service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-11-21

"Great service. The communication is a real plus. It's nice to have someone keeping me updated on the order status. I would not hesitate to buy again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-11-18

"Product quality: Excellent. Solid construction. Clear instructtions. The product was as advertised and more then met my expectations.

Service: Excellent follow-up. I even received an email to tell me that the item had been delivered.

Delivery: Total time warp. It seemd to arrive almost before I ordered it!

Overall: 4 stars (out of 4)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-11-08

"The Xtend-a-View Pro Min arrived in fine shape and exactly when expectd! Ordering from Photosolve.com was a very pleasant experience. Mr. Phil Williams kept me well informed of the status of my order and notified me when it was shipped and when was delivered.

I highly recommend ordering photo items from Mr. Phil Williams at Photoserve.com. I sm dure I will again without hesitation!

John W. Johnson
Omaha, NE

****@****
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process