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Verified
5/5

2003-11-05

"Very good product. Prompt delivery. I appreciate the personalized service customers get from Phil."

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Delivering products on-time
Delivering products damage free
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Web site being easy to use

Verified
5/5

2003-10-25

"Photosolve filled my order incredibly quickly. The package arrived less than two days after I placed my order. There were no problems with the order. They did a fine job and I would buy from them again."

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Is trustworthy
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Is consumer focused
Is easy to do business with
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-10-23

"Photosolve was probably the most accommodating online company I have ever dealt with. Though temporarily out-of-stock on one item, Phil offered to refund my pre-payment until the in-stock date. When I declined, he shipped exactly when he said he would, adding an item I requested over the phone to the order. He notified me promptly of the shipment and confirmed that I had received it. Overall, truly an outstanding example of a customer-oriented business.

Well done!
"

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Pricing of products and services
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Overall product shipping and delivery process

Verified
5/5

2003-10-23

"Products arrived complete, as promised, and only two days after placing the order, even though the delivery system was just USPS Priority Mail. The web site was well organized, easy to navigate, and full of useful information. Best of luck, Photosolve!"

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Verified
5/5

2003-10-21

"Very pleased with my purchasing experience and will recommend with out reservation. This is a company that is concerned with customer satisfaction."

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Verified
5/5

2003-10-18

"Photosolve is a fantastic company to do business with. I'm a repeat customer and can't say enough good about the service. Thanks for your help and excellent customer service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-10-10

"I ordered the merchandise on Wednesday afternoon (eastern) and it was delivered Friday at lunchtime (eastern). That is clear across the country. Excellent service. My goods were exactly what I expected and perform as advertised.
"

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Overall product shipping and delivery process

Verified
5/5

2003-10-09

"I most highly recommend photosolve for their
expeditious shipping of a U/V filter that
I ordered on 10/6 and received on 10/8. I used
the least expensive shipping option and was not expecting it for another week. The item arrived
in perfect condition.

J. Terry Grayson
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-10-09

"Excellant service and communications. Highly recommended. All internet purchases should go this smooth. Hope to be able to do business with again."

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Verified
5/5

2003-10-08

"From my experience, the level of customer service on the Internet today can vary drastically. When I ordered an Xtend-a-View Pro Standard from Photosolve, I didn't know anything about the company and hoped that my ordered would be filled and delivered promptly. After placing my order, I got an immediate order confirmation in my email. I also got a personalized thank you from the CEO later in the day. Then, I got an email containing an Airborne shipping tracking number explaining the shipping procedure. On Tuesday afternoon, only three days after placing the order, I received the product! I thought that might be the last of email confirmations. I was wrong. Today, the day after the product was delivered, I get another email thanking me for my order and inviting me to comment on service. It's my pleasure. Photosolve is definitely a company that I'll recommend to others. They have their customer service honed to a high quality and should stand as an model for other e-commerce companies throughout the world.
As a first-time customer, Photosolve has won my trust.

Terri P.
"

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Verified
5/5

2003-09-28

"Exceptional customer service as well as top quality product.

"Never leave home without your Extend-a-View"

Thanks again for a flawless transaction.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-09-23

"I have been very satisfied by the Service and products delivered by Photosolve.

Knowing I am based in Europe, I had a couple of questions or hesitations and sent mails to Photosolve. These mails have been answered in a timely manner by Phil Williams and I got all data I needed. Phil has been extremely helpful and invested time required to help me.

Once ordered, Phil continued to follow up the order, notifying some minor delay because some parts were out of stock. But rapidly the shipment occured and was delivered in 2 days, nice.

I am delighted to see a small company like this one with such Customer Service dedication, this is WOW service !!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-09-19

"I have bought from Photosolve several times. I am completely pleased with service and the product I received."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-09-11

"Fast shipment. Ordered online on Monday - order was in my mailbox on Wednesday."

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Overall product shipping and delivery process

5/5

2003-09-11

"Photosolve delivered promptly, and was great about answering my questions. I will order from them again."

Detailed Review Benchmark + -
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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process