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5/5

2003-08-10

"A very good exprience to shop at photosolve. Quick responce at questions and very quick "right in the mailbox-delivery" all the way to Sweden.
The item correspond very well to the description at Photosolves website.

Leif Johansson/Sweden
"

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Delivering products damage free
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Ease of ordering online
Ability to determine if a product was in-stock real time
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N/A
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5/5

2003-08-08

"I am new to digital cameras having had variuos 35mm cameras before. While on holiday I had terrible trouble seeing the lcd screen. I wear glasses for reading and even if I could shade the lcd by getting really close to the lcd it would be too close to see the objects clearly. So I ended up taking my reading glasses with me, something I do not normally need to do. So I went to the canon site but they do not make a shade for their cameras which I find strange as it seems to be a common problem maybe they do not wish to admit its a problem !!
I would be quite disappointed with my canon g3 during this summer but thanks to you it should be easier on the eye.
In relation to the purchase, the confirmation of the order (emails etc) and delivery was really 1st class. Especially since I am in Oz
It was a pleasure dealing with you.
Richard crewe
"

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Is easy to do business with
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time

5/5

2003-08-07

"I found the xtend-a-view a very big help when looking at the lcd on the back of my dx1. In the field I expect using it as a framing guide to be a great asset. "

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Overall quality of the company
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Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-08-02

"Absolutely excellent service and product is first rate! I will post same on my Astro groups."

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5/5

2003-07-30

"Excellent customer service, from both e-mail and phone contact, with Phil Williams, the CEO and Founder."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-07-30

"This is definitely the place to do business for your digital photography needs. Phil is just great and really takes care of his customers.

............Suzanne H.
"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-07-29

"My experience was great with this company, they delivered promptly, delivered exactly what was ordered, and kept me well informed of all transactions, including when it was shipped, the tracking number, and a followup to make sure I had received the item. I had also put some wrong info regarding my address on the original order and quickly sent them an e-mail to correct this, and Phil responded right away via e-mail that the incorrect information had been noticed and already corrected. I give this company this highest praise I can and have already recommended them to several other people, both in person and on the internet.
Ron McCue
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-07-26

"Great communications, and very smooth transaction. I am impressed with the customer service and the quality of the product. Delivered as advertised and getting a call from the CEO (Phil) because i messed up my email address was a pleasent surprise. I highly recommend this company to do business with, and would do it again in the future. "

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Is consumer focused
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Is trustworthy
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-26

" This was my first purchase from photosolve. I found their web site informative and easy to use. Detailed product information and excellent help finding the right product for my digital camera model made shopping and ordering a no risk experience.
Order confirmation, follow up shipping and delivery notices from Phil Williams were a very nice personal touch not often found when shopping on the Internet. I feel like my business was really important to photosolve. My items were in stock and quickly delivered. I found the quality of their products to be very high and exactly as described on their web pages.
I would certainly recommend photosolve to everyone who uses digital cameras, and I am sure to be a repeat customer myself.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-07-26

"Excellent service, lots of follow-up, swift delivery. Extend-a-View Pro is very finished looking and seems to work as advertised."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-07-25

"Order confirmed immediately, shipped the next day, and received - in Australia - on 25 July.
Very happy with service - and with the products.
"

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Pricing of products and services
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Is committed to quality products and services
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Overall product shipping and delivery process

5/5

2003-07-24

"Very good service. Product arrived fast, in two days. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-07-23

"Great vendor. The product appears to be well made and exactly as described by the vendor. The packaging was top notch. The order fullfillment was very fast."

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5/5

2003-07-21

"Excellent service!

Prompt dispatch - accurate contents and price competitive, particularly for delivery to a UK address.
"

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Overall product shipping and delivery process

5/5

2003-07-20

"Communication was great. Delivery was prompt. Upgraded delivery to get the order to me faster."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent