"Both Heidi and Gary have worked with me over the years and I appreciate their great customer service. They always go above and beyond their call of duty and for that reason I have always recommended PowerMax to my friends. I have been a customer for over 10 years and they have always been great. "
"Gary at PowerMax was extremely helpful. He was thoughtful enough to double-check with me that I was prepared for the very specific connections that my ADC Cinema Dispay had. I received my display very quickly, (across the entire country to Boston) and it was flawless upon receipt. I will absolutely shop with Gary & PowerMax again."
"This is really a review of my 8-year-history with PowerMax. From the time I nervously traded in my tangerine iBook in 2002 for a refurbed iBook to today, when I confidently went to them for a new iPad. My retailer of choice even for new stuff now, Apple store or no. Exceptionally nice and knowledgeable staff. "
"I have been a repeat customer of PowerMax over the last 8 years, trading and buying both new and used MAC ... stuff. I have always been more than satisfied with customer service, and super pleased when they have surprised me with "more than what's expected" attitude and practice. AND I love the friendly communication. It's like doing business with friends - good friends you can trust!"
"Extreeeemely knowledgeable, helpful and fun. I'd tell everyone who could, can or might, to do themselves a favor and give these nice folks the sale. You'll thank me for it! 5 stars out of 4! Woo hoo!"
"I traded in my G4 tower following the excellent instructions provided by Gary Mead. The credit came through as promised and the process was painless. I told Gary I was interested in using the credit toward a new iPad. PowerMax did not have them available as yet, but Gary said he would let me know. On June 3 I received the email and placed the order on the 4th. A week later I had the iPad. I'm a happy customer and have been passing along my recommendations to others in our Mac User Group. My thanks to Gary and all at PowerMax."
"I have purchased from many online and brick and mortar stores, PowerMax is heads and shoulders above the rest. Their attention to personal support for their customers is rare, refreshing, and simply the best. I recently ordered a new laptop as well as several other items from PowerMax. My orders were all immediately acknowledged, tracking info was given to me, and they all arrived on time. Questions regarding hardware and software were answered by the folks at PowerMax and they honestly understood and were able to answer detailed questions other sellers could not. Gary was my sales person and he followed up with me and was very professional and down right friendly. In an age when companies server their customers with automated systems it is refreshing to deal with real people who know what they are doing and who care about every sale. I will be a returning customer, I am just that impressed. "
"I highly recommend PowerMax. I sold a G4 laptop to them after struggling trying to sell it on eBay and Craigslist without any luck. They gave me a great price, and their customer service is the best I've dealt with from any online retailer. Personal, kind, and attentive REAL people offering a great service. I will never bother with another reseller again."
"Joe was the most helpful in providing me with knowledgeable advice about my new computer purchase. I would definitely purchase more electronics through Power Max. Topnotch experience all around. Thank you! ps. I really enjoyed the surprise gift with my purchase ;)"
"I have done 3 different trade-in/purchases with Powermax. Each has gone beautifully and that's due to the extraordinary level of customer service. Gary Mead is the individual I have always dealt with. And that's what's most striking. He has been there each and every time, offering prompt and courteous and completely personalized assistance. The value of dealing one-on-one with someone who responds directly to my questions and comments, calls me by name, remembers me from one trade-in experience to the next (over the course of years) ... well, I find that immeasurable. And he is what keeps me coming back and what makes me recommend Powermax to all my friends. Thank you, Gary! You and Powermax are a breed apart. "
"Out of all the available places I could have chosen to order my iMac, I chose PowerMax because of the way the whole experience went from my questions, to verifications, follow-ups, decisions, and the final purchase (and shipping).
I may have been able to get what I ordered for slightly less through another vendor (discounts, etc., adding up), but decided to go with PowerMax. The total deal (before, after, sale) was the best, and I am sure I made the best decision. Thank you, all, and thank you, Heidi, in particular for working with me patiently, through my questions. Thanks!"
"Heidia(at PowerMax)--
Over the years I have purchased a G3 tower, a 19" color monitor, an old 8100 tower and maybe a couple other items as well. I have been pleased with all my purchases and I WILL continue to return to PowerMax when I need anything MAC. What people forget when they get anything off eBay is that no one stands behind the product like a company that has been doing it for 25 years(like YOU). I HAVE purchased a couple G3 Powerbooks via eBay and had (knock wood) good luck. (But it also could have gone the other way, too!)
Thanks again. I look forward to my new(er) Mac!
Warm regards, Tom Barnes"
"I purchase a BTO(Built To Order)15" MacBook Pro Intel Core 2 Due 3GB 667 DDR2 SDRAM from PowerMax on 9/20/2006. I was charged $26.00 shipping despite their claim of free shipping. I traded in another Powerbook the quoted me wholesale for the trade in then "found" things wrong and deducted retail for fixing them. They did the same on another trade in with them. On one of the trade in's they claimed they fixed an item that the trade didn't even have on it.
I am still using the MacBook Pro and I have no complaints about the MacBook Pro.
My big complaint is about their bookkeeping. I was issued a credit for my trade in. I placed my order and paid them the balance they said was owing. Then I started receiving statements each month showing I had a credit. This went on for several months. Then the credit disappeared and then I had a balance. Heidi Wheeler handled the whole transaction. PowerMax then claimed I owed them for an eyeTV which I had purchased. I had always paid them whatever they said I owed when I placed my orders. They then continued to send me a statement with a balance due for at least 18 months, which I never paid."
"Heidi Wheeler, what a pleasant experience working this person. This is my second purchase from Powermax. Last December I ordered a 27" iMac and just recently ordered the new 15" macbook pro laptop. Below is the email I sent to Heidi who helped me on both my purchases. This is the company to do business with for all your Apple needs and Heidi is the rep you want to deal with!
Heidi,
Thank you! Powermax has a gem on their hands and I hope they realize it. Never in all the different online or in store purchases have I encountered a customer service experience that I can honestly say is superior as I have with you.
You are professional, honest, dedicated and you throw in a sense of humor at just the right time. YOU are the reason why I decided to go back to Powermax after my first purchase of the 27" iMac. You can be rest assured that when I have the need for Apple product it is you and Powermax that I will return to.
I am looking forward to receiving my new macbook so get it here yesterday! :)"
"This was my first Macbook Pro purchase, and powermax.com made the whole experience great. I received exception customer service from Heidi Wheeler, and halfway through the day I called to make a change to the order and it was no problem, then 5 minutes later I called to change it back and still not a problem and the item still shipped on time, I should have it in a couple days. NO sales tax and Free shipping can't be beat. later in the day I was at microcenter and the guy there was too busy to help somone and since she was trying to decide between a MBP and a MB I helped and I told her where to get a better price, whether it was for the newley announced MBP or the older one. I decided it would be better ti go with the older one so I ordered before the site was updated, and they didn't put anything through until they first changed the prices. totally great experience."