"I went to the site based on a search for Bl-Fs180c 180-Watt Repl Lamp For Hd65 & Hd640 SHP, the price was $168 and change. When I clicked add to cart it was $288 and change. Needless to say I bought it at Amazon.com for the listed price of 203.90 which did not change when added to cart. Don't buy from this company...I didn't."

"I was VERY impressed by their friendly service. They really went above and beyond the call of duty to handle an order I placed as a gift to my parents. Heidi Wheeler and Bryan Holman took great care of me, and it was a pleasure to do business with them. I've bought 6 Macs and 2 iPods over the past 8 years from various places, but from now on I will DEFINITELY buy from PowerMax--they are just that good."

"I work in the customer service industry, meaning : my paycheck is reliant on our customer's satisfaction rating. So, I think I have a higher standard than most when it come to how I am treated by the people and companies that I and my family interact with every day.

With that said, I had to write a review about my experience on PowerMax website, specifically with this lady below:

Michelle Ryther
Apple Specialist
Audio Video & Photo
***-***-**** x204
****@****

I made the poor assumption that because the price of the item I wanted was such a great deal, that I must be dealing with some giant online drop shipping warehouse computer system type company.

I WAS SOOOO WRONG!

From the very first conversation with Michelle, who answered the phone right away without me having to go through 9000 auto menus, I felt so confident that I was dealing with a very human company.

She was friendly, inviting, communicative, listened to my inquiries and responded timely to every question, whether on the phone or via email. I, literally, want to hire this woman to work with ME and show my co-workers and company what Customer Service looks like!

Great priced items, fantastic customer service, and a true asset to the online business world. Thank you, Michelle, and PowerMax for a job well done! I'm hooked!"

"Working with PowerMax has always been a great experience. Maiya Kennedy has been my rep for 6 or 7 years with multiple purchases of hard drives, monitors (new and used), accessories, software and a new computer. Maiya is knowledgeable, helpful and personable. When buying online, if delivery dates are critical, I always like to talk to a human rep, and PowerMax makes that so easy. Service and delivery have always been reliable. Thanks, PowerMax! LindaSue"

"It was that time again. I needed a new Mac. But this time, I decided I wanted to buy a brand new computer and not have to deal with the hassle of being out of warranty. So, naturally, when I discovered PowerMax had cheaper prices on top of not charging tax, I thought I had found heaven. I purchased a new Mac Mini and also was given a whole bunch of other free goodies such as a flash drive and Leopard T-Shirt. What makes this site stand out is how "Human" it is for all aspects of the site. Soon after paying for my order, Heidi Wheeler confirmed that a 'Human had touched my order' and that everything was alright. I replied thankfully and got a friendly response or two, followed by a human shipping confirmation mere hours after I payed for my order. Heidi has been extremely helpful and really makes me optimistic about shopping with PowerMax again."

"I've purchased new and pre-owned computers from PowerMax for over 14 years (about 9 or 10 of them to date) and have been consistently satisfied with their service. What's really terrific is that I can trade in my older computers and get a very decent price to put towards my new computers. Prior to working with PowerMax, getting rid of my old computers was a pain, and mostly wasted money as they were either given away or trashed. My service reps over the years have been very helpful and courteous. My most recent rep, Michelle has been helping me for at least 5 or 6 years, and has never failed to come up with a solution. I've saved thousands of dollars with PowerMax and will continue to do business with them for the foreseeable future. My wife and I currently own a MacPro, three 20" iMacs and a 17" MacBook Pro, and all but one of them was purchased through PowerMax (one of the iMacs was bought through eBay, as PowerMax was temporarily out of stock). PowerMax gets top marks from me in customer service, products and support."

"Talk about stars aligning--both my PC and Mac went down the same day! I was flabbergasted! But I called my old Mac vendor, PowerMax. They came through with flying colors. Michelle bent over backward to make sure I got the machine I wanted, and even held it for me while we waited for slow-poke Paypal to transfer funds from my savings account (5 days!). I received my "new-to-me" G4 Titanium yesterday. What an awesome machine! Thanks to Michelle and also Jacob, their resident guru, for their patience. I am back in business almost seamlessly thanks to you and your company.

Connie Tucker
Star Design & Marketing
Madawaska Lake, Maine"

"This was my first time dealing with PowerMax and I was extremely glad I did. Maiya Kennedy (whom I worked with on the order) went out of her way to accommodate my requests. It was like buying from a friend as opposed to just another faceless online vendor. The package arrived as stated and in working condition. I would certainly purchase from them again, and would highly recommend them to others."

"Due to a serendipitous alignment of the celestial planets, I was able to find the exact external hard drive I was looking for, accidentally, in connecting with an amazing angel, Heidi Wheeler of PowerMAX, which happens to be conveniently located less than 5 miles from my home. That proximity enabled me to actually meet and consult with Heidi the day after my phone purchase. Meanwhile, Heidi and I had engaged in an extensive, fun, email conversation that defies description but might be described as an incredible example of GREAT Public Relations on her part.
Heidi is a huge and reliable source of information and help, and she is the person I will use myself, and send ALL my friends to
in the future for information/assistance on MAC products.
Sincerely,
Pru McDonald "

"Thanks for the great service. I cannot believe I ordered the product (Neoprene sleeve for three Apple Mac Books) on Sunday and it was delivered on Tuesday morning. The neoprene sleeves are just what we needed to protect our Mac Books. It is hard to find the smaller sizes in the stores but it was very easy to order them through Powermax. Service was above and beyond anything I could have dreamed of. You guys ROCK.

Very Respectfully,
Eric G. Clayburn"

"My experience started back in December when I was trying to order a video card that isn't made anymore for an 8 yr old Mac. It was on backorder for a while and in February this year my Mac died. I called Heidi at Powermax and she helped me find something to hold me over, letting me know that we could exchange it for full purchase price (toward store credit) for a new one. So I did. My new Mac arrived when it was supposed to and did the job. Within a month I was able to upgrade and did so. I got a new iMac at a great price. Not only am I absolutely tickled with the performance of my new computer, but the service at Powermax has been exceptional.
Heidi always let me know status and what was happening with my order(s), and was very helpful in answering questions. When I got an RMA number to return the first Mac, it was within an hour. These folks go above and beyond what most companies will do, and they do it with grace and kindness. I wish all companies ran this way - would make life much more pleasant. I would recommend them highly for any purchase."

" This is my third computer from Power Max. The Sales Staff has excellent product knowledge and can quickly answer questions and correct any wrong assumptions on the part of the customer.
It only took two contacts with Joe Inman to determine the best model for my needs while providing assistance that allowed me to finalize the sale with very little effort on my part.
This company deserves a medal for computer expertise and customer service.
After overnight delivery, I had to put the setup on hold and eventually completed the installation June 24. This new iMac is a terrific machine and its' operation is flawless.
PowerMax gets additional medals in the areas of product quality, rapidity of delivery and, even more important, concern for their customer satisfaction.
You have my word that I will tell my friends about my excellent treatment. Dave Klein, Lynden, WA."

"Bought a rolling briefcase...fantastic price and Michelle Ryther was very helpful in placing the order and with follow-ups...excellent service, will definitely recommend. Keep up the good work!"

"i ordered a dvd burner with a software package. my order arrived promptly, so points for that, but when it did arrive, it was missing the software part of the order (a huge reason why i purchased from them). when i called to ask about receiving that part, they said that it was a "typo" in the product description, and that i would not be receiving the rest of the order. the rep was courteous enough, and apologized for the error, but offered me nothing but the ability to return the hardware for a full refund. when i asked if they could give me a replacement for the missing item, or cut me a deal for a similar product, they refused. very disappointing. if a customer bounces a check, the customer pays penalties to the company and their own bank. when powermax makes a mistake, they put the customer through the trouble of mopping it up for them, with no compensation. that's bad business, and they've lost a customer.
------
that's quite a "typo," an entire word that indicates an entirely different product. and funny how not one other distributor that got their description from the manufacturer included this "typo" in their product description. whether intentional or not, i was deceived into a sale. "

"I spent a couple of weeks doing my online homework before finally approaching PowerMax -- noted for their personalized customer service -- for help getting the latest version of MacSpeech Dictate. Not an easy task given that MacSpeech doesn't indicate the version anywhere on the packaging. Heidi Wheeler cheerfully and competently went to work with the help of the purchasing manager and found a distributor most likely to have a recent release. Now after a flurry of emails and a couple of phone calls it's been shipped to me straight from the distributor, at the lowest price I could find anywhere. I'm thrilled with PowerMax's careful attention to my request and the way Heidi followed through on every detail. I recommend PowerMax."