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Product & services pricing
3.98/5
Chance of future purchase:
3.93/5
Shipping & packaging:
4.19/5
Customer service:
4.18/5
Return/Replacement policy:
4.30/5

Verified
5/5

2024-02-23

Frictionnless

"The Sleeplay process for identifying the items I need and ordering them is super easy. Shipping is always fast. Thanks for helping make my sleep better."

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Verified
5/5

2024-02-23

Service with a heart

"Great from order through a return. Everything was great! "

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Verified
3/5

2024-02-23

Overall I am satisfied, having a hard time reaching Customer Service though

"No problem with ordering and the CPAP arrived at my doorstep quicker than I anticipated.
After setting everything up I went to upload the invoice to my insurance portal so I can file a claim for the purchase. The invoice was missing the companies Tax ID. I cannot have the claim processed without that. I went to the Sleeplay website and used the chat option to relay that I needed a Superbill, a bot reply said I would have a response in the chat and a follow up email. It’s been 7 days since and no reply. I have tried calling constituent support however there is never an answer.
So overall, I’m satisfied but as far as continuing to go through Sleeplay for my replacement filters, masks and other supplies, I’m very hesitant.
"

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Verified
2/5

2024-02-23

Different Machine

"I received the AirSense 10 which is fine. I was told on 3 different phone calls I would be receiving the AirSense 11. I purchased the SoClean adapter for the AirSense 11, so I had to eat about $30. "

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Verified
5/5

2024-02-23

Great Customer Service

"Actually spoke to a live person. They gave me the best options to make my purchase cost effective. Also, the best price I found, which made easier to afford. Help upload my scrip, and is being sent 2 day air. I would highly recommend this company..."

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Verified
5/5

2024-02-23

Great Customer Service

"Highly recommend great shipping and communication! "

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Verified
5/5

2024-02-23

Resmed airsense

"Easy to order and quick shipping. "

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Verified
5/5

2024-02-23

Prompt service!

"Very happy with the service and price. "

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Verified
2/5

2024-02-23

The introductory discount code wasn't applied!

"Talked online, called to make the order. But the discount wasn't applied. Can I get a credit or preferred a refund on that difference."


Verified
5/5

2024-02-23

Excelent

"Excelent atention, better products"

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Verified
5/5

2024-02-23

Hassle-free

"Quick and efficient, fast receipt. "

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Verified
5/5

2024-02-23

Excellent

"Very simple and easy to order."


Verified
5/5

2024-02-23

Happy camper

"Real fast delivery and competitive price. "

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Verified
5/5

2024-02-23

Excellent prices and shipping

"Tried a new CPAP mask. Sleeplay had some good video reviews and prices were good. Shipping was quick and 30 day trial is pretty cool."

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Verified
3/5

2024-02-23

Got a great price but took longer than expected to ship

"Got a great price but took longer than expected to ship "

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