"led here from another site and found the buying experience to be very easy and found policies at a lower price than expected. Of course the real test of any insurance is claim experience and the customer but this is obviously unknown and I hope it remains that way"

"Four times, I had to reenter the policy data for four travelers since the site kept crashing on check out.

Also, there is no way to navigate back to add/delete selections once you advance from the selection screen.

Travelex really needs to update their platform!

Also, the FAQ's should be updated to provide examples of typical questions such as: what is the proper way to split costs this common example:
• One vacation trip to SW US National Parks from 7th Jul to 20th July.
• Dad pays $7,000 for non-refundable deposit for accommodations at site A for four
• Mom pays $6,000 for non-refundable deposit for accommodations at site B for four
• Mom, Kid-1, and Kid-2 do not pay anything

What is the insurable base for each traveler?

There must be a preferred way to split the costs to maximize policy compliance!"

"I feel that you should update your internet material a bit. The form feels like something out of 1995. "

"Easy to instruction done."

"Quick and informative Great experience and cost effective "

"I always purchase their insurance when I travel to China. I actually needed their help once, a few years ago, and they were right there for me ( I was hospitalized in Hong Kong for a few days). This is a real company that provides real value and keeps its promises."

"I made a mistake & signed up for 4 people instead of 2 because I changed which plan we wanted. It was almost impossible to figure out how to go back & start again. I had to call the phone # & the customer service person was helpful & made the change. But it took longer than it should have."

"We needed to increase our coverage as well as adding a separate policy for my wife along with adding new beneficiaries. The agent we dealt with handled our request quickly, courteously and professionally."

"Other than one minor glitch that I clarified with immediate phone service, the online form is easy to use. Travel insurance to me is a necessary evil to keep your mind at rest knowing you have a backup for emergencies."

"Cheaper than a competitor"

"A week before I was to on a group birding tour to Portugal, learned that my sister had advanced terminal cancer. I was visiting with my sister at the time but she had been planning on traveling on my birding trip. Such illness of a non-traveling sibling was an allowed reason to cancel a trip under my policy. The agents I talked to at Travelex were easy to contact and very helpful. I filed all the requested documents on-line and soon was reimbursed the entire cost of the cancelled birding trip. I will continue using Travelex and recommend the company."

"Highly rated and useful insurance.
But not a great buying experience.
My main complaints:
The site design is very dated and not very usable.
The site doesn't remember any info about you. You have to re-enter every family member's details each time you buy.
The product is poorly explained. When you do the all-important step of setting how much cover you need, you are given no help or guidance on how to arrive at that figure - what to include in your estimate, how to split it between family members, etc.
I hope Travelex listen and invest some time and money in upgrading their site soon. "

"The information and the explanation of the coverage was very clear and the purchase was and effortless "

"I used to use Travelex a lot. However, the website has become extremely difficult to navigate, with all kinds of circular links. It's nearly impossible to find the coverage I want anymore, so I rarely even bother."

"The amount of paperwork was enormous but at the end, I was reimbursed "