"DO NOT USE THIS SERVICE IN CLEVELAND! I Paid for parking 2 weeks in advance for my trip. I got to the four points Sheraton and they did not even have a SHUTTLE to take me to the airport. The lady at the front desk was very non chalant and explained I should call an Uber. Long story short I searched for parking only to end up at the airport parking and realized I lost my card and could only pay cash. Twenty bucks a day and they only take cards. I missed my flight. Hotel, babysitting,parking, time off down the drain! Consider other options."
"Very Great parking experience with Way.com"
"I purchased an airport parking pass. The site advertised shuttles running to and from the airport every 30 minutes, and my receipt had a phone number for the Parking Lot Attendant. When we arrived at the hotel address given on the receipt, we discovered that it was closed for construction. There were no signs indicating where to park and no parking attendant and nobody in the locked hotel. After circling the lot for about 10 minutes, a lady came out and said she was a security guard and she took us to the airport. She wrote down our return flight information and said she would pick us back up at the airport when we returned. When we got to the shuttle pick up at the end of our return flight, there was nobody to pick us up. We called the number on the receipt and got a Hilton Hotel Reservation line that knew nothing about parking. After waiting 45 minutes, we finally hired a taxi to take us back to our car. When we contacted the company, they said they couldn't guarantee shuttle service because of Covid. No explanation for the invalid phone number was given except that Way.com wasn't able to contact providers directly. I will never use this company again!"
"This company would never give you a refund. Even when they state they will, I had to cancel a parking reservation worth $60 due to COVID19 and they refuse to refund my money and gave me "Waybucks" the WORST PART is that you can only use it on Movie theaters! obviously closed by the Pandemic, or Meal plans in California (I live in Florida). I contacted customer service over 10 times and nothing happened..... Finally yesterday I was able to make a parking reservation but they didn't let me pay the full amount with the "waybucks" they gave me, I had to pay the paxes with my credit card..... Today I needed to change my reservation and customer service CANNOT do it, you must CALL (no way to do it online and the call wait is over 40 minutes to talk with a human), well, the representative answer was that they cannot change the reservation, you must cancel and guess what GET MORE WAYBUCKS CREDITS!!!!!!! because they refuse to refund, and there is no way to modify your reservation.... This website is a SCAM! STAY AWAY!!!!"
"I reserved a parking space at a hotel near the Fort Lauderdale airport but when I arrived the hotel attendant stated that they no longer accept Way.com reservations because they had been slow to pay their merchant partners. Obviously, this location should not have been on the website not should my payment have been processed for this parking location. When I tried reaching Way.com customer service on the day/morning of my flight I could not reach anyone by phone. We ended up having to pay $45 for 3 days parking at the airport. Then it took almost 4 days to get an email response back from customer support after sending several messages. They finally issued the refund but refused to agree to reimbursing me for the airport parking that we had to pay. I've used Way.com many times over the years and this is the 2nd time that I've had an issue on my day of travel. Advise - stay away from reservations with Way.com."
"Same as everyone else... They changed the refund policy months after my reservation was made. Now they refuse to honor the original policy and will not provide a refund. This is illegal and just plain wrong."
"I made parking reservation through a website called cheapestairportparking.com. Since I was unfamiliar with the website I made sure to read the refund policy, which stated parking purchases could be cancelled for a full refund up to the start date of your reservation. Due to some changes in my flight I had to cancel my parking reservation so I emailed the company asking to cancel my reservation and refunded the full amount. I received an email from Way stating that due to Covid19 they would process my refund in Waybucks. I immediately emailed the company back (Way) to let them know that nowhere on this website(cheapestairportparking.com) did it state changes to their policy due to Covid19, which is misleading. Most people and businesses have been affected by Covid19, but that is no reason for this company not to abide by their own refund policy or at least make potential customers aware of their new status before you purchase their services. Shame this company for faulty business practices. I will never do business with Way or any of your other faulty websites again. Consumer beware. Watch out for Way or any websites associated with them."
"I reserved parking with way on March 1 for an upcoming trip. I used Way due to the flexible cancellation policy, and even called to verify that the reservation was fully refundable if cancelled prior to the date. We didn't know if we'd be driving our own car from Indy to Chicago, or renting a car to drive. On March 11 when we found out our flights were cancelled, I immediately tried to cancel parking, but the option was no longer there for cancellation. The number provided for customer service rang and rang with no answer. I emailed Way, and again, no response. I dialed their number weekly, and finally got through. The rep authorized my refund and sent a confirmation email stating the same. When I didn't get the refund I phoned back and was told the policy changed and I would get Way bucks!!! $108.00. how scandalous! I disputed with my cc company and WAY is so fraudulent that they created a new refund policy and dated it to make it look like it was implemented in February. I filed a second dispute (my cc sided with WAY,) and will also be filing a formal complaint with the Attorney General. Recommending others that have had the same experience do the same. "
"Made a reservation for parking near Chicago O’Hare for August 2020. The trip my husband and I were supposed to go on for his architecture masters program was cancelled due to the coronavirus. At the time I made the reservation, the cancellation policy allowed for a full refund up to 24 hours prior to the time of the reservation. When the pandemic began, Way.com changed their cancellation policy, screwing over all of their customers and refusing to refund their money. DO NOT use this site. They offer “Waybucks” which are completely useless to anyone who does not live in a giant game of Monopoly. They even had the audacity to try to tell me that I needed to understand that this situation is affecting everyone and that “we’re all in this together.” Retaining $114 of my money for a service that I will not be using and changing the cancellation policy for customers that had no way to know that it might change at any time due to a global pandemic is wrong. They simply stopped responding to my emails when I said I rejected their refund of “Waybucks.” This company will not last long based on how they handle these kinds of situations, which means their Waybucks are inherently useless. "
"Listen, I just found out they will not give me a refund, and did not notify me that the Swiftpark was closed. I just happen to call them, to verify I was in the schedule for next week. Way.com is scamming to keep your money, and will not do any refunds only points! She just kept repeating the same thing and apologizing. I want my money not points! I do not live in CA, but want to file a further complaint! This is ridiculous! I hung up on her!"
"As many other people, I booked a reservation with Way.com on 01/10/2020 for a trip on 09/02/2020. I decided to use this company because of their flexible cancellation policy. Today 05/06/2020 I canceled my booking and after the customer service representative did the transaction they told me that a refund was not possible. They change their cancelation policy without letting people know that their existing reservation was going to be affected. They reply with a generic reply that is so disrespectful as we ARE NOT IN THIS TOGETHER. This company is trying to take advantage of the people and the situation. I included the emails: way 3:36 PM (1 minute ago) to me, support Hi, I assure you we are not looking to be selfish or withhold you from your refund. Our system is not allowing any refunds at all. Our team can only process Waybucks to you at this time. As an individual who is also affected by this as well, we are all in this together. As a company we care about all of our users, and only applying Waybucks so you can use your funds at a later date. Your credit will never expire and you can use it towards any service. We all understand all of our customers frustrations and only want to assist the best way possible. Again, we already added and additonal 10% on top of your full credit to show our appreciation as a company. All companies, including airlines, cruise lines and other travel industry companies have been impacted by this global pandemic. We understand that this is not your problem or issue, but we are asking for all of our customers compassion and understanding during this rough patch of our community and only looking to make this right. I'll be happy to send you information on how to redeem your Waybucks as well, and apologize for the inconveniences this may have caused you. We really appreciate your understand as we are all in this together. Best, How would you rate our customer service? GoodBad Geraldine | Support Agent Customer Success ---- On Wed, 6 May 2020 12:26:32 -0700 "Joaniee Rodriguez" wrote ---- Good afternoon, I just cancel a reservation that I made 01/10/2020 for a trip on 09/02/2020 specifically because of your company cancelation policy. The customer service representative told me that your company is not offering refunds anymore, which is a big surprise for me as I did not receive any notification on this. As a company, you must notify all the clients that could be affected by your new and unannounced policies. I don't want or need the credit with your company, I need the full refund on my bank account as soon as possible and as advertised on your website and email confirmation attached to this email. This is very disrespectful and insensible of your company to change EXISTING reservations affecting your clients in moments like this. This was not my first booking with this company but definitely it is going to be the last. I hope the refund is processed as stated in my confirmation email or this will be reported as a formal complaint against your business and if necessary legal consequences as they are too many complaints against your company. I can see that you already have several disputes and formal complaints about the new policy and how it was retroactive so you can take advantage of the people and the poor way to reply with an automatic message. Refund Policy We understand that plans change. You can cancel your reservation up to 24 hours of the date and time of your reservation, simply go to your reservation on-line and cancel , call or email the Way Customer Success team. Since Way.com pre-pays these reservations any canceled reservation under the 24 hour window of your check-in, Way will refund your entire reservation amount into a credit in your Way account to be used at a later time. This credit can be used for parking, movies, restaurants, transit, event tickets or Activity. If there is a change in your travel dates or times, you may continue to use your reservation at any time before the date and time of your original check-in date. If your trip is cancelled, please contact us for a refund. If your stay extends beyond your reservation dates and times, you may be charged by the provider or call Way to extend ***-***-****."
" My credit card company has given me a refund as I have all the needed documentation to proof way.com cheated on the refund. I encourage everyone to file a complaint with both the BBB and the Ca. Attorney General's office. way.com changed their T&C on March 25 and thought they could just make the changes retroactive to Feb 25 but that goes against their own T&C that clearly state each customer is under the T&C when they made or modified a reservation. So up until March 25, the policy was a refund. In a recent email exchange (see below) between way.com, myself and the Ca. AG, way.com tried to say that they changed the T&C on Feb 23. Again, this is a lie but that is to be expected. Sadly, the poor staff at way.com don't realize how easy it to proof claims like this false. Here is the latest email exchange between way.com and I
From: Chuck
To: "****@****" ; way support
Sent: Thursday, April 23, 2020, 04:19:14 PM PDT
Subject: Re: Way.com Parking Reservation
Since the Ca. AG is on this reply, I wanted to include specific data that proves that way.com is lying about when it changed its T&C. I am including the complete web page HTML file of the T&C in a compressed format for the AG review. Also, I'm including details from the internet archives on recent updates to the way.com T&C web page. Please note that recent updates to this web page were made on March 26 and April 16. Please quit with the deception as it is too easy to expose it via the many internet tools available.
On Thursday, April 23, 2020, 11:51:52 AM PDT, way support wrote:
Hi,
PIU: 875026
This message is in regard to Charles in correspondence to the legal complaint made against Way.com. First and foremost would like to apologize to you during this time which caused this email. We are aware of the situation given and we will work towards finding better solutions to our customers. Please understand our support team was following company guidelines and policies in place as we have to follow and abide by. As mentioned in our website all refund requests past certain dates can only be refunded as internal credit for future use.
" Cancellation Policy Updated on 2/23/2020.
Due to the effects of the Coronavirus COVID-19 nationwide Pandemic, all refunds for reservations dated from 2/25/20, and until further notice will be credited a full refund + 10% in Waybucks to be used for future reservations and other Way services. Way will evaluate the market conditions and update our customers for any changes. You can use these credits immediately."
We will like to keep you as a customer of Way.com and will honor your request to process a refund back to the card on file. Please understand since there is a dispute active on this charge our system does not allow us to process refunds until the dispute has been resolved. We would kindly ask you to drop a dispute and provide us with letter confirming this withdrawal and we will share with our accounting team to have funds back to the card on file. Please reply at your earliest convenience.
Best regards,
JUAN G. | SUPPORT
WAY.COM
"
"Don't use way. unless you want to give money away! I am still trying to get my money refunded from these people and they won't ever call me back!"
"I booked this reservation in December 2019, long before Covid-19 became an issue in the USA, and long before Way.com changed their refund policy. I attached a screenshot of the cancellation policy, straight from their website. I booked the reservation based upon the fact it states "Fexible. You can cancel the parking reservation anytime before the check-in time for a full refund. Money back guarantee, no questions asked!" Money back guarantee is just that, MONEY BACK!!! Not a refund in Way bucks!!! This is fraud!!! Way states a money back guarantee, but are not giving money back. They are stealing my money!
I will be reporting this to the Attorney General's office, and will be bombarding social media with complaints and bad press over this! I am not the only person this affects! I will urge others affected by their fraudulent policies to do the same!."
"I am 100 percent sure they are using fake reviews on the parking companies they feature on their website. There is a specifics parking company featured there that has 1 to 2 star average reviews on basically every site google, yelp, etc but some how have 5 star average review on theirs. I submitted a 1 star review and there were few little reviews where that one star would of had some impact on the average review. But nope still 5 star average review. Straight up fraud what they are doing."